Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

409 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MN
MEGAN N.
Chicago, IL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Repairing internal wiring
Sun Auto Service took my car first thing in the morning and was able to timely diagnosis the issue. The took pictures of what happened and sent them to before they called to discuss exactly what happened. I appreciate their timeliness and transparency. On top of that, I believe the bill was extremely reasonable.

AH
ALAN / KATTY H.
Chicago, IL
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Great service
Thanks for the LOF and checking the rear bumper of my car for damage. Appreciate the quality work and advice.

SD
SAUL D.
Chicago, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Oil change
Service is fast, friendly and a job well done. Staff really knows their way around a car. Trust worthy work every time I come by to get my car fixed.

JO
Jim O.
Chicago, IL
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jim said he's been with Hugo and his team for over 10 years and he's always fair and timely.
This review was collected via phone interview by Customer Research Inc.

KL
Kayle L.
Chicago, IL
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Kayle said the business provided her with good service.
This review was collected via phone interview by Customer Research Inc.

AV
Alan V.
Illinois
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Alan said the business provided good service but it was really expensive.
This review was collected via phone interview by Customer Research Inc.

JB
Jared B.
Chicago, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Jared said the business is quick, informative, efficient and affordable.
This review was collected via phone interview by Customer Research Inc.

AL
Aaron L.
Illinois
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Aaron said the staff at this business were very helpful, they were very informative, they did everything he asked for and they did a great job.
This review was collected via phone interview by Customer Research Inc.

ME
Martha E.
Chicago, IL
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Martha said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Chicago, IL
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
John said he was referred by someone else and the staff is very confident and capable.
This review was collected via phone interview by Customer Research Inc.

NK
Nina K.
Illinois
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2018 Category: Service
Nina felt she was overcharged for her oil change,
This review was collected via phone interview by Customer Research Inc.

GS
Gloria S.
Illinois
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Gloria said the service was good, and the staff was nice.
This review was collected via phone interview by Customer Research Inc.

CB
Cody B.
Chicago, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Cody said they were friendly and the service was quick.
This review was collected via phone interview by Customer Research Inc.

TC
Terrell C.
Chicago, IL
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Terrell said the business did good work and the prices were also reasonable.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Chicago, IL
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Mark said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Chicago, IL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Doug said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MJ
Meredith J.
Chicago, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
The best!
This place is the best! They were kind, helpful and completely honest. I Will forever go back to them.

KR
King R.
Illinois
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
King said there was a small incident while his vehicle was at the business. They were able to resolve it.
This review was collected via phone interview by Customer Research Inc.

JD
Jarrett D.
Illinois
Buick Century
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/31/2018 Category: Service
Jarrett said the air conditioning was the original issue for the service visit. He had received a phone call stating the vehicle was ready for pickup. He said when he got to the business it looked like the staff had forgotten to do the work or that it or had been neglected ,
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Chicago, IL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
David said this business was great. They fixed his vehicle for the price they quoted.
This review was collected via phone interview by Customer Research Inc.

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