Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

390 Reviews

100% Would Recommend
Latest Review about 18 hours ago

Reviews


DR
David R.
Chicago, IL
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
David said this business was great. They fixed his vehicle for the price they quoted.
This review was collected via phone interview by Customer Research Inc.

DW
Daniel W.
Chicago, IL
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Daniel said the service at this business was outstanding and the staff took him in quickly. They knew exactly what he needed and they charged him a reasonable price.
This review was collected via phone interview by Customer Research Inc.

AL
Anna L.
Illinois
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Anna said the staff was very helpful and it wasn't too expensive.
This review was collected via phone interview by Customer Research Inc.

SJ
Sarah J.
Chicago, IL
Lexus RX 400h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Sarah said the facility provided efficient service at a good price.
This review was collected via phone interview by Customer Research Inc.

CY
Christian Y.
Chicago, IL
Mazda MX-5 Miata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Christian said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DB
Dale B.
Chicago, IL
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Dale said the staff took him in immediately and they cooperate very well with him. Dale said he likes going to this facility.
This review was collected via phone interview by Customer Research Inc.

SC
Simon C.
Chicago, IL
Volkswagen Jetta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Simon said Hugo is great.
This review was collected via phone interview by Customer Research Inc.

ZS
Zack S.
Illinois
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Zack said they were great. He received a realistic estimate of the time that it would take and the experience was good.
This review was collected via phone interview by Customer Research Inc.

NA
nana a.
Skokie, IL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Nana said, this business has good customer service. They are quick and they explained the cost to her. She appreciates them.
This review was collected via phone interview by Customer Research Inc.

SV
Sarah V.
Illinois
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Sarah said Hugo was awesome, and provided a timely service on her vehicle.
This review was collected via phone interview by Customer Research Inc.

GK
GARY K.
Chicago, IL
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Sun auto...a return to customer service
I my check engine light went on 1 day before I was to leave town. I needed the work done immediately. I've used Hugo for years and give him all my work. He called to let me know the work was done the same day. When I explained I was working and wouldn't be able to pick up the car, he said "It's fine. You can take the car and we'll settle when you get back". That kind of trust and honesty (albeit based on years of a relationship) is NEVER seen. I would highly recommend the work and the service.

MK
MELVIN K.
Evergreen Park, IL
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Execellent Service a life Saver
Sun Auto Service is the best

SS
Scott S.
Chicago, IL
INFINITI FX45
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Scott said the service was quick, convenient, and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

BD
barbara D.
Chicago, IL
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Barbara said the staff all did excellent work. They were very knowledgeable and honest.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Chicago, IL
Lexus RX 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
John said the service was great,
This review was collected via phone interview by Customer Research Inc.

EF
Eric F.
Chicago, IL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Eric said the staff did everything they were going to do.
This review was collected via phone interview by Customer Research Inc.

HS
HELENA S.
Frankfort, IL
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
All good.
Great place & will return for following oil chances.

DH
David H.
Chicago, IL
Mazda MX-5 Miata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
David said his vehicle is driving much better, but it is not 100 percent. They are really good and honest.
This review was collected via phone interview by Customer Research Inc.

MB
MARK B.
Chicago, IL
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2018
Oil change deception
I was disappointed with the service. Synthetic oil was substituted for regular oil at significantly higher cost without my approval. Also, when I picked up the vehicle, you claimed that my car required synthetic oil. The manual and 5 years ownership experience proved that to be false. If you would try to fool me with this small matter, I don’t feel that I can trust your service for bigger jobs.
Hugo M. from Sun Auto Service responded on 03/23/2018

Mark,

We are disappointed to hear that you were dissatisfied with our service but we used the oil specified by Honda per your year make and model. A 2012 Honda Odyssey with a 3.5 Liter engine uses 0W20 genuine Honda motor oil(which is a synthetic)or equivalent, which is specified in the Honda manual. If other shops have been using other oil on your car they have been using the wrong oil and you have been mislead.


JA
Jester A.
Chicago, IL
Toyota FJ Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Jester said they were quicker and less expensive than he thought they would be.
This review was collected via phone interview by Customer Research Inc.

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