We know that prompt and comprehensive repair of elevators and wheelchair lifts is the cornerstone to the longevity of our products. For this reason we have more than 20 factory-trained service and installation technicians and service personnel, digitally dispatched and available throughout California and Nevada. We know that prompt and comprehensive repair of elevators and wheelchair lifts is the cornerstone to the longevity of our products. For this reason we have more than 20 factory-trained service and installation technicians and service personnel, digitally dispatched and available throughout California and Nevada.
We appreciate your feedback and take your concerns seriously. It is encouraging to hear that you do not consider the rattling a safety issue, yet we understand how this can be bothersome. We are committed to providing high-quality services and will certainly consider your suggestion regarding the replacement of the tracking bearings. Please rest assured, we aim to resolve any issues promptly and maintain the performance of our systems. Thank you for bringing this matter to our attention.