Reviews
PT
Paul T.
Milford, MA
Mercedes-Benz SL-Class
Verified
Paul said the business does good work. However, the day after he picked the vehicle up, the light came back on. He took it in again. Barry said the component behind the one they fixed went out. It had to be ordered. He really likes dealing with Barry.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Don B.
Franklin, MA
Mercedes-Benz ML350
Verified
Great Service
Very happy with the work that was performed on my SUV. Great customer service. Will continue to have my car serviced there. Thank Barry!
Recommended
PR
Peter R.
Medway, MA
BMW Z3
Verified
Peter said the oil change turned out great and he will return if he needs any more work done. It's a very nice place to take a vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
VN
Vito N.
Hingham, MA
Ford Police Interceptor
Verified
Vito said the business took good care of his problem. He would like to express his thanks.
Recommended
This review was collected via phone interview by Customer Research Inc.
RZ
Ray Z.
Sterling, MA
Porsche Cayenne
Verified
Very pleased!
Barry and team are very efficient and fair. They always get to the root cause of the issue and respond back with you before doing any work. They are one of the best repair shops I have encountered in my 45 years of driving.
Recommended
JK
Jen K.
Medway, MA
Acura RDX
Verified
Jen said the business was quick. The vehicle has been running great. It was a reasonable price and overall, it was a great experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
KM
Kyle M.
Millis, MA
BMW 3 Series
Verified
Very happy! Will be back!
Barry was professional, honest, and personable as always. Him and his staff will provide exceptional service and attention to detail that surpass any dealership where you feel like just another customer. Best of all he will never try to perform work on your vehicle unless it is 100 % necessary. He even walked me out to the car while it was on the lift and showed me where work needed to be done. Not to mention 1/2 of the price of the dealer and a free loaner car! All parts are OEM! Very happy! Highly recommend!
Recommended
CP
Caitlin P.
Plainville, MA
Mercedes-Benz ML250
Verified
Caitlin said Barry got her in days before her appointment, and had her service done quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
CK
Chuck K.
Hopkinton, MA
Porsche 911
Verified
Chuck said the staff was very accommodating and the service was terrific.
Recommended
This review was collected via phone interview by Customer Research Inc.
ID
Isaac D.
Milford, MA
MINI Cooper Hardtop
Verified
Does what needs doing, and well
They got me in, made a spot, and had the car for the day. End of day, all work is done, there was a consult to approve work, recommendations made, concerns raised, and work authorized.
I have been consistently happy with the quality of technical service and level of customer service provided.
I have been consistently happy with the quality of technical service and level of customer service provided.
Recommended
CM
Chris M.
Hopedale, MA
Mercedes-Benz C-Class
Verified
Great alternative to dealership service!
I have had my cars serviced at a dealership for the past 5 years. I was looking for a qualified service alternative for my Mercedes and found Medway Imports. The experience was great! The service adviser was very knowledgeable and helpful. I'll definitely be back.
Recommended
DH
Dan H.
Norton, MA
Volkswagen Passat
Verified
Great service. Great people.
Dealing with Barry at Medway Imports is much easier than what I've found at most garages. He's honest, fair and upfront with his opinions. He was a huge help in finding some issues we had with our daughters car. He confirmed what we thought, that the car probably is no longer worth throwing money into. He didn't even charge me for the second visit! Very refreshing to find today! I'd recommend Medway to anyone looking for a fair deal.
Recommended
JW
Joanne W.
Medway, MA
Volkswagen Routan
Verified
Spoke with Steven. He said Barry was good to him.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
John M.
Ashland, MA
MINI Cooper Coupe
Verified
Dependable!
We found our way to Medway Imports because they're close to home and an "authorized" Mini Cooper dealer, which as we've discovered using non-authorized repair shops, is a big deal. We've been in to have work done at Medway Imports 3 times now and we've been very happy with each visit. Mini Coopers are not cheap cars and repairs cost a good deal more than with our Toyotas. We knew that going in, but costs matter and we try to maximize our visits to include more than one thing. Overall, we've been very happy with Medway imports.
Recommended
NK
Nate K.
Franklin, MA
Audi A4
Verified
Very happy with the service. Barry was great to deal with and the repair was done well and quickly.
Very happy with service.
Barry was great to deal with.
Repairs were done quickly and at fair cost.
Appreciated recommendations for other service needed.
Barry was great to deal with.
Repairs were done quickly and at fair cost.
Appreciated recommendations for other service needed.
Recommended
JE
Jared E.
Acushnet, MA
Ram 1500
Verified
Jared said when he purchased the vehicle the camera was broken and they couldn't fix it . However, overall they're nice people.
Recommended
This review was collected via phone interview by Customer Research Inc.
ID
Isaac D.
Milford, MA
Good people + good work = WIN!
Title pretty much says it all. I love small businesses, and good people who want to build relationships. Barry at Medway Imports told me he wants to be my regular garage — and I believe him, because he did everything right to BE my regular garage.
Don't expect cheap Bondo work here, and you'll come out happy and satisfied, for a very reasonable price.
Don't expect cheap Bondo work here, and you'll come out happy and satisfied, for a very reasonable price.
Recommended
RW
Romi W.
Medway, MA
Subaru Impreza Sedan
Verified
Barry!
First, my car is a WRX. I have known Barry for years and bought several cars from him during that time. My son, a very good driver, had been driving my car for several months. Over that time the car had not been serviced. I had no idea what to expect. I was pleasantly surprised to find that all that was needed was standard maintenance!
Recommended
EG
Ed G.
Sharon, MA
Audi A6
Verified
Could not repair car. Waste of time and money
First the quote for parts was higher than dealer. Number of hours was third more than dealer. Then I was told then couldn't fix my car. Had to have it towed to dealer. Cost me 45.00 extra dollars and lost 2 days. Total waste of time and money.
Barry R. from Medway Imports responded on 02/19/2018
Car was towed in would not start, unfortunately this was not a cheap or fast repair as you hoped, we spent 2 hours diagnosing the issue at no charge to you, reccomended car be taken to Audi dealer for steering column replacement.
DM
Dan M.
Milford, MA
BMW 3 Series
Verified
Quality Work, Fair cost, and Barry
Barry and his team are honest people of integrity, not so common in the car service industry. Good work, fair cost, never try to "upsell" you or "supersize" your order. providing a loaner car makes it super convenient.
Recommended