Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

447 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JG
John G.
Los Banos, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Great work!
I went to Merced Hyundai expecting to replace my stock car stereo on my 2012 Hyundai Sonata. Not only did they find the problem but Juan was able to only charge a minimum charge of what I was expecting. I had went to a local car repair shop in Los Banos and they thought I would have to replace my car stereo because they couldn't detect the problem. This is my second visit to Merced Hyundai and both experiences have been excellent.
JUAN O. from Merced Hyundai responded on 03/23/2019

Good Morning John Garcia,

We truly value your feedback sir. We hope to continue to be your preferred repair facility. Thank you for your business. We will see you next time!

Thank You,
Juan Ortiz


DC
Danny C.
Merced, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
great service
very good service anf the advisor would call me with up date on my car, i could not ask for more
PAUL C I. from Merced Hyundai responded on 03/22/2019

Hi,

Thank you for your kind words and servicing your vehicle with Merced Hyundai.  We are always here for any and all of your service needs.

Sincerely,

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

ML
Marge L.
Merced, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Warranty work
they get the job done and wash the car
PAUL C I. from Merced Hyundai responded on 03/22/2019

Hi,

Thank you for servicing your vehicle with Merced Hyundai.  We appreciate your business and look forward to your next visit. 

If you have a chance, please call us and let us know what we can do at the next visit to earn a 5 STAR review.

Thank You,

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

Verified Customer
Winton, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Fast $ Professional
Service people were pleasant and professional. Got our car back serviced and washed!
PAUL C I. from Merced Hyundai responded on 03/22/2019

Hi,

Thank you for servicing your vehicle with Merced Hyundai.  We appreciate your business and are here for any and all of your service needs.

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

JH
Jimmy H.
Hilmar, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Friendly service
Good work
KRYSTIAN M R. from Merced Hyundai responded on 03/19/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


VC
Vincent C.
Merced, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2019 Category: Service
Greasy hand prints on doors
Greasy hands touching paint and windows on doors
PAUL C I. from Merced Hyundai responded on 03/19/2019

Hi,

We all wish to apologize for the less than acceptable service you received.  Krystian has reached out to you and made arrangements to have vehicle cleaned of grease and fingerprints on vehicle.  As we do not like to displease anyone, and get negative feedback regarding our performance, we hope to correct our deficiencies and reconnect our relationship with you. 

Please contact myself between now and your appointment to have vehicle cleaned if any questions.

Thank You,

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

EA
Eric A.
Merced, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Aiming to Please.
Merced Hyundai & Kia Service is definitely striving to please there customers needs & expectations when servicing their vehicles.

Keep up the good work.
KRYSTIAN M R. from Merced Hyundai responded on 03/18/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


LN
Lewis N.
Atwater, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Friendly employees
Everyone there is willing to help you and very friendly with a pleasant greeting. The facility is clean and they try to get you out as fast as possible.
KRYSTIAN M R. from Merced Hyundai responded on 03/18/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


LR
Larry R.
Atwater, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great service!
They get you in on time. If you need a ride they provide it and are very pleasant to deal with
PAUL C I. from Merced Hyundai responded on 03/04/2019

Hi,

As always, thank you for your kind words.  We appreciate your business and are here for any and all of your service needs.

Sincerely,

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

Verified Customer
Merced, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019 Category: Service
Great customer service
Took me in as a walkin. On a Saturday thank you so much
PAUL C I. from Merced Hyundai responded on 03/04/2019

Hi,

Thank You for servicing your vehicle with Merced Hyundai.  We appreciate your business and are here for any and all of your service needs.

Thank You again,

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

Verified Customer
Merced, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
B
B
KRYSTIAN M R. from Merced Hyundai responded on 02/28/2019

Hi there,

We appreciate your feedback! Our service team at Merced Hyundai always strive to deliver excellent customer service. We are sorry to hear of your previous inconvenient visit, please reach out to our office to discuss future improvements.

Sincerely,
Krystian
Merced Hyundai
209.384.2000


MS
Manutangi S.
Merced, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Great Experience
Friendly workers, had good services.
PAUL C I. from Merced Hyundai responded on 02/27/2019

Hi,

Thank You for servicing your vehicle with Merced Hyundai.  We appreciate your business and look forward to your next service visit.

Paul Isenberg
Service and Parts Manager
209-384-2000 store
209-605-4400 direct

DT
Daniel T.
Los Banos, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Fast Service
One hr service. Comfortable waiting area. Friendly Staff.
KRYSTIAN M R. from Merced Hyundai responded on 02/26/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


DC
David C.
Merced, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Great job
I was in and out with no problems and with a car wash! Thanks
KRYSTIAN M R. from Merced Hyundai responded on 02/26/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


Verified Customer
Winton, CA
2001 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2019 Category: Service
Fast & Friendly Service
Kristian is awesome!
KRYSTIAN M R. from Merced Hyundai responded on 02/26/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future:)

Sincerely,
Krystian
Merced Hyundai


Verified Customer
Merced, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Always a pleasure
I’ve gone elsewhere in the past to get service done on my vehicle but nothing compares to the care and customer service shown here. You’ve gained a loyal customer.
KRYSTIAN M R. from Merced Hyundai responded on 02/26/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future:)

Sincerely,
Krystian
Merced Hyundai


RD
Raul D.
South San Francisco, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Sonata Service
Always good and on time
KRYSTIAN M R. from Merced Hyundai responded on 02/25/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


CC
Crystal C.
Merced, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
They are honest and help when you need it
I'm glad i bought my car from Merced Hyundai it's a great place i love my car
KRYSTIAN M R. from Merced Hyundai responded on 02/18/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


MV
Mario V.
Los Banos, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Excellent service
The service was excellent... I dropped off my car, and immediately got it returned.
KRYSTIAN M R. from Merced Hyundai responded on 02/18/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


DC
Dianydiaha C.
Atwater, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Friendly, clean and they are very knowledgeable workers.
Keep up the good work. God bless you guys.
KRYSTIAN M R. from Merced Hyundai responded on 02/12/2019

Thank-you for choosing Merced Hyundai! We appreciate your business, and look forward to servicing your vehicle in the future :)

Sincerely,
Krystian
Merced Hyundai


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