Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

91 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


VZ
Virginia Z.
Mountain View, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Mercedes-Benz is the best!
The Mercedes Service Of Mountain View is awesome. They do amazing job with my car and
I really appreciate their service.

Virginia (Ginny) Z

JC
Julie C.
San Jose, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Quality, honestly and amazing customer service!
I can’t say enough about Mercedes of MV or those who work there. I get fast appointments, amazing customer service, low cost options like, “Since your car is still under warranty, I would bring it to the dealer to fix for free. I’m happy to fix it for you, but we would have to charge you.” Not many companies are that honest. Ming, the owner, is incredibly knowledgeable and couldn’t be any nicer or more helpful. I don’t normally take time to write reviews so I hope this is helpful for others. Bring your car to Mercedes of MV. You won’t be disappointed.

Verified Customer
Mountain View, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Service
Great service

NV
Nela V.
Palo Alto, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Nela said the staff are efficient and answer all questions. She also stated that the owner takes care of client's needs by giving the best price that he can.
This review was collected via phone interview by Customer Research Inc.

WM
Weimin M.
Sunnyvale, CA
Mercedes-Benz GLC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Weimin said she has no issue after the service.
This review was collected via phone interview by Customer Research Inc.

PF
Patrick F.
Cupertino, CA
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Service A for my Mercedes S500
Professionally done with a very reasonable charge.

MM
Mike M.
Sunnyvale, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Mike said the service provided by this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Union City, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Spoke with Tina. She said the business was able to service her vehicle without an appointment and had it ready the same day. She said the service was good and the staff checked for future issues and informed her of them and the pricing.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mountain View, CA
Mercedes-Benz S320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Great service!
Great place!

Verified Customer
Palo Alto, CA
Mercedes-Benz 300SE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Personal, honest service!
Mechanics carefully assess a problem and provide the best, least expensive repair. They care about safety and will recommend a
repair only if it affects safety of passengers/car. None of these suggestions like: "you need 13K of repairs". The car is 26 years old and runs very well. Thanks to MBZ Service of Mountain View........I am so glad that we found you!.

NV
Nela V.
Palo Alto, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Nela said they are efficient in their work, and she is very satisfied with the work
This review was collected via phone interview by Customer Research Inc.

LO
Lily O.
Sunnyvale, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
MB service
This is my first visit to the shop and I love it. The folks there are friendly, know the cars and most importantly prompt. The promised my car will be ready in 3 hours and it was done in 2.5 hours. Very pleasant and their estimate of cost is $15 less than their estimate.

JZ
Jing Z.
Sunnyvale, CA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Jing said he hasn't found any problem with his vehicle. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SW
San W.
Menlo Park, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
San said Raymond was very good and she felt that they were honest.
This review was collected via phone interview by Customer Research Inc.

AK
Amy K.
Sunnyvale, CA
Mercedes-Benz CLA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Amy said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

JZ
John Z.
Mountain View, CA
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
John said the business's service is great and their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

PK
Puneeth K.
Milpitas, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Puneeth said the 1st time he went to this business, he got a bunch of things fixed. They seemed to have missed an issue and he had to go back the following week. Raymond was helpful and he was satisfied with the over all service but not with having to go back.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mountain View, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Amazing service
These mechanics are the best! Great service with a smile!

Verified Customer
Palo Alto, CA
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Great Service - Raymond and Ming are fantastic
We have been using Mercedes Service of Mountain View for a few years now and very happy with the service.

-Kevin

AS
Anindya S.
Sunnyvale, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Anindya said Ramon was very nice and the service was quick.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 91 in total