Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

80 Reviews

100% Would Recommend
Latest Review 27 days ago

Reviews


LO
Lily O.
Sunnyvale, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
MB service
This is my first visit to the shop and I love it. The folks there are friendly, know the cars and most importantly prompt. The promised my car will be ready in 3 hours and it was done in 2.5 hours. Very pleasant and their estimate of cost is $15 less than their estimate.

JZ
Jing Z.
Sunnyvale, CA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Jing said he hasn't found any problem with his vehicle. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SW
San W.
Menlo Park, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
San said Raymond was very good and she felt that they were honest.
This review was collected via phone interview by Customer Research Inc.

AK
Amy K.
Sunnyvale, CA
Mercedes-Benz CLA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Amy said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

JZ
John Z.
Mountain View, CA
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
John said the business's service is great and their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

PK
Puneeth K.
Milpitas, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Puneeth said the 1st time he went to this business, he got a bunch of things fixed. They seemed to have missed an issue and he had to go back the following week. Raymond was helpful and he was satisfied with the over all service but not with having to go back.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mountain View, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Amazing service
These mechanics are the best! Great service with a smile!

Verified Customer
Palo Alto, CA
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Great Service - Raymond and Ming are fantastic
We have been using Mercedes Service of Mountain View for a few years now and very happy with the service.

-Kevin

AS
Anindya S.
Sunnyvale, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Anindya said Ramon was very nice and the service was quick.
This review was collected via phone interview by Customer Research Inc.

TL
Theresa L.
Palo Alto, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
My #1 to go place for my all my Mercedes service needs. Knowledgeable and very custom focus.
They give me a good description of the work required and work done. They never try to offer services that I don't really need. I won't go anywhere else for my two Mercedes for over three years now. They're magicians as far as I'm concern. They're honest and friendly. Frequently offer extra work at no charge. Ming and Raymond are the best!

DH
David H.
Palo Alto, CA
Mercedes-Benz E430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
David said they are reliable and honest and quick.
This review was collected via phone interview by Customer Research Inc.

TI
Tom I.
Sunnyvale, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Excellent and friendly service
Second time here with my ML350, friendly and professional service.

FB
Frank B.
Sunnyvale, CA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Very happy with staff and their work.
My car's problem was accurately diagnosed, promptly repaired, then road tested and the results reviewed to ensure the problem had been resolved. Everything was communicated with me in a timely fashion.

KP
Kunal P.
Mountain View, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Spoke with Kunal's brother. He said the employees were honest about the price. They delivered his vehicle on time, which, was great.
This review was collected via phone interview by Customer Research Inc.

GM
Gene M.
San Jose, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018 Category: Service
Gene said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Pacifica, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Repair of Oil Leak - 2011 Mercedes E350 Blue Tec
I was impressed with the level of detail and transparency that was described to me during this major engine repair job on my diesel E350 Mercedes. The charges were very reasonable for the amount of work done. I will return for future repairs.

RC
Raymond C.
San Jose, CA
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Raymond said they are so friendly and he recommends them for service to his friends.
This review was collected via phone interview by Customer Research Inc.

YS
Yuanyuan S.
California
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Yuanyuan said they did a good job. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.

YC
Ying C.
Palo Alto, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Ying said the business had to pick her up and it was not very convenient for her.
This review was collected via phone interview by Customer Research Inc.

IY
Irene Y.
San Jose, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Irene said the customer service is good and the staff answered all her questions, and they are very knowledgeable about her vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 80 in total