Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

514 Reviews

96% Would Recommend
Latest Review 5 months ago

Reviews


BB
BILL B.
Park City, UT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
SERVICE
MERCER DELIVERS GREAT FRIENDLY AND PROFESSIONAL SERVICE AT A REASONABLE COST. SURE BEATS DRIVING DOWN AND BACK TO SALT LAKE.

CA
Cameron A.
Utah
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Cameron said the service was good.
This review was collected via phone interview by Customer Research Inc.

HN
HUGH N.
Park City, UT
Jeep Grand Cherokee
Verified
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01/30/2018
Outstanding Service
Dropped my Jeep off late Sun afternoon with a note about a starter motor issue. I received a call by 0930 on MLK Monday to say that they had identified the fault and could have it fixed and on the road by 1500. This is an outstanding outfit and a real pleasure to do business with. I feel safe and good that my vehicle is maintained by Mercer Automotive.

RP
ROBERT P.
Midway, UT
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Really helped in a bind
Got our car in when the alternator broke, worked with warrente people to get help with payment. When another problem occured after the repair they did not charge for diagnosis and helped us get around it allowing us to postpone an expensive repair. These guys are great!!!!

SW
Susan W.
Park City, UT
Volkswagen Passat
Verified
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01/18/2018 Category: Service
Susan said the business did the work really fast. She said there was a problem and she had to return, but they explained everything.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Utah
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Jeff said the service was good and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Park City, UT
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Jeff said he uses this business all the time. The employees provided good service.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Utah
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Jeff said the service was good and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

CC
Chet C.
Baton Rouge, LA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Couldn’t ask for better!
Friendly and courteous. Efficient and knowledgeable. Convenient location in town. No reason to go anywhere else.
Richard M., Owner from Mercer Automotive responded on 01/11/2018

Chet, thank you so much for your review! It was a pleasure to help you.


MB
Mike B.
Park City, UT
Mercedes-Benz GL-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2018 Category: Service
Mike said the business did some warranty work for him and they didn't charge him for it. However, they told him the vehicle would be done by 5:00 pm. When he looked at his watch it was 5:30 pm. They didn't call him until the next morning to pick it up.
This review was collected via phone interview by Customer Research Inc.

CE
Connie E.
Park City, UT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Connie said the person that helped her with her vehicle was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

CF
Camilla F.
Park City, UT
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Camilla said the business is great.
This review was collected via phone interview by Customer Research Inc.

DO
Derick O.
Utah
Volkswagen GTI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
Derick said the quality of the service was great, as always. The final cost came in under the initial quote. His only complaint was that he was promised the vehicle would be ready at the end of the day, but it was ready the next morning.
This review was collected via phone interview by Customer Research Inc.

LC
Lawlor C.
Park City, UT
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Service
Lawlor said he received average service.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 01/09/2018

Thank you for you business, look forward to serving you this new year.


MP
Michele P.
Utah
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Michele said she was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 01/05/2018

Thank you for your business Michele we look forward to serving you again.


NV
Nick V.
Park City, UT
FIAT 500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/27/2017 Category: Service
Nisk said the work was done really well, however he is not happy with the pricing because he was charged $600 for spark plugs. He stated he feels that is too much.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 12/29/2017

Nick, we are glad to here the quality of are work meets are rigorous standards. Please give us a call at (435) 649-2886 we never want you to feel you did not receive the value you paid for. We would like to discuss all the additional services we completed in addition to the spark plugs that contributed to the added value of the services we performed.


GR
Greg R.
Utah
Land Rover LR3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Greg said the staff are very up front with him and they completed the work within a reasonable time frame.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 01/05/2018

Thank you so much Greg we apprecite your business.


JK
Jessica K.
Park City, UT
Volkswagen Golf Alltrack
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Jessica said she recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 12/21/2017

Thank you Jessica, we appreciate the business.


TS
Troy S.
Park City, UT
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Troy said he was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 12/22/2017

Thank you for the great review Troy, we look forward to serving you again.


AL
Aj L.
Utah
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
A.J. said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Richard M., Owner from Mercer Automotive responded on 12/22/2017

Thank you for the business AJ.


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