Michael Stead Cadillac


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

271 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
Latest Review about 3 years ago

Jim G. on 10/07/2014
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"Excellent customer service"
I took my SRX in for warranty work. The work was done quickly and properly.
Vehicle: CADILLAC TRUCK SRX
Category: Service
Service Date: 09/15/2014
Review Created: 10/07/2014 05:13 PM
Roger S. on 10/06/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Follow through"
Prompt responses to work performed and done in a timely fashion!
Vehicle: CADILLAC TRUCK ESCALADE ESV
Category: Sales
Sales Date: 09/21/2014
Review Created: 10/06/2014 10:50 AM
Danny R. on 10/06/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service lady was great to work with"
Problem is we just had a hot weekend and my AC in my 2009 Escalade still doesn't put out enough cool air to cool the truck. Ducts on driver side exhaust warm air at times.
Vehicle: CADILLAC TRUCK ESCALADE EXT
Category: Service
Service Date: 09/25/2014
Review Created: 10/06/2014 09:42 AM
Steven R. on 10/04/2014
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"Friendly, professional, and convenient"
Great experience for our second Cadillac purchase from Michael Stead. I but again from them.
Vehicle: CADILLAC TRUCK ESCALADE
Category: Sales
Sales Date: 09/11/2014
Review Created: 10/04/2014 11:11 PM
Gehard K. on 10/04/2014
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"Conveniently located."
Good service.
Vehicle: CHEVROLET TRUCK TAHOE 4DR SPTUT
Category: Service
Service Date: 09/24/2014
Review Created: 10/04/2014 04:38 PM
George P. on 10/04/2014
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"gepfautsch review"
Chico Nixon was a pleasure to work with and everybody did a good job for us
Vehicle: CADILLAC SRX
Category: Sales
Sales Date: 09/20/2014
Review Created: 10/04/2014 02:37 PM
Harold N. on 10/04/2014
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"Efficient, knowledgeable service"
Fast & efficient. Ready when promised.
Vehicle: CADILLAC CTS SEDAN
Category: Service
Service Date: 09/24/2014
Review Created: 10/04/2014 09:25 AM
Nellie Q. on 10/03/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Last visit to Michael Stead-Walnut Creek"
The people at Michael Stead are very Professional and a courteous staff.
Vehicle: CADILLAC CTS
Category: Service
Service Date: 09/23/2014
Review Created: 10/03/2014 10:18 AM
Dewayne N. on 10/03/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people"
everyone who is part of the dealership is very professional and personable.
Vehicle: CADILLAC ATS
Category: Service
Service Date: 09/23/2014
Review Created: 10/03/2014 08:31 AM
Ralph B. on 10/02/2014
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"Excellant and always with a smile."
We always receive very good service and never had to return because something wasn't done as we wanted.
Vehicle: CADILLAC CTS
Category: Service
Service Date: 09/22/2014
Review Created: 10/02/2014 01:02 PM
Todd V. on 09/30/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Overall Great Experience"
Buying our new car at Michael Stead Cadillac was a very good, low presure experience. I would definitly recomend them.
Vehicle: CADILLAC TRUCK ESCALADE ESV
Category: Sales
Sales Date: 09/16/2014
Review Created: 09/30/2014 09:58 AM
Marsha H. on 09/29/2014
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"Trustworthy"
After 25 years of service for my Cadillac cars, I continue to trust the maintenance staff at Wayne Stead. I do miss Barry's counsel but wish him well in his retirement.
Vehicle: CADILLAC DHS
Category: Service
Service Date: 09/17/2014
Review Created: 09/29/2014 01:48 PM
Kristyl H. on 09/29/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
Service was timely
Vehicle: CADILLAC ATS
Category: Service
Service Date: 09/18/2014
Review Created: 09/29/2014 04:34 AM
Oscar C. on 09/28/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best car (ELR) and buying experience ever!"
I had one of the best new car-buying experiences I've ever had at Michael Stead Cadillac. I wanted a fuel-efficient luxury car for my daily 75-mile roundtrip commute, but couldn't get myself to consider a Tesla Model S (which seems to be about as common as a Camry in the Bay Area). I found the unique car I was looking for in the ELR and the best salesperson in Jeff B. at Michael Stead. He was patient and absolutely no-pressure--genuinely seemed interested in ensuring that I got the best experience, regardless of where I purchased from. He got me the best price (confirmed after I walked out of the dealership convinced I could find better elsewhere and ended up coming back to take the significantly better offer he gave me) and spent half the day yesterday getting me set up with the car. My first American car in 16 years (the last was a '98 Ford Expedition), I've never enjoyed a new car like I do the Cadillac ELR i (that includes my 2003 Mercedes SL500), and Jeff's customer service was the icing on the cake. Great guy and a great dealership.
Vehicle: CADILLAC ELR
Category: Sales
Sales Date: 09/14/2014
Review Created: 09/28/2014 08:33 AM
John H. on 09/27/2014
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"recent visit"
Top notch. Great customer service.
Vehicle: CADILLAC TRUCK SRX
Category: Service
Service Date: 09/17/2014
Review Created: 09/27/2014 04:52 PM
Howard W. on 09/26/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
Very nice people
Vehicle: CADILLAC DEVILLE
Category: Service
Service Date: 09/16/2014
Review Created: 09/26/2014 10:41 AM
Richard G. on 09/26/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Satisfaction is number one priority"
Service Advisor is very interested in resolving customer issues. An excellent representative
for the Cadillac Brand.
Vehicle: CADILLAC TRUCK SRX
Category: Service
Service Date: 09/16/2014
Review Created: 09/26/2014 09:00 AM
Tommy S. on 09/25/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great sales men."
They get you in and out the way I like it.
Vehicle: CADILLAC ATS
Category: Service
Service Date: 09/15/2014
Review Created: 09/25/2014 06:29 AM
Eugene C. on 09/22/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
professional service and people
Vehicle: CADILLAC TRUCK SRX
Category: Service
Service Date: 09/12/2014
Review Created: 09/22/2014 11:22 AM
James W. on 09/22/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Being kept up to date on service."
I have always been pleased with the work and service that I have received at Stead.
Vehicle: CADILLAC TRUCK SRX
Category: Service
Service Date: 09/12/2014
Review Created: 09/22/2014 09:33 AM
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