Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

439 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MB
Matt B.
Massachusetts
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matt said the staff was very personable and they did a good job.
This review was collected via phone interview by Customer Research Inc.

SW
Sandy W.
Methuen, MA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Sandy said she has dealt with this business for years, and wouldn't go anywhere else.
This review was collected via phone interview by Customer Research Inc.

MK
Mirzassad K.
Massachusetts
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Mirzassad said that there was a little confusion about the services he needed. The business didn't have a standard procedure for certain services, which made it easier for customers to understand the work.
This review was collected via phone interview by Customer Research Inc.

KG
Kelly G.
Gloucester, MA
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Kelly said they always give good service, they're very honest and on time.
This review was collected via phone interview by Customer Research Inc.

CS
Carol S.
Lawrence, MA
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018 Category: Service
Carol said she was very satisfied with this business. She appreciated them driving her home. Her vehicle is driving like new. She does not have to drive with two feet anymore. The temperature in their facility was a little cold.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Andover, MA
Volvo XC70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Thomas said he was very pleased with the service and he will use this business again.
This review was collected via phone interview by Customer Research Inc.

DC
Darro C.
Lawrence, MA
Pontiac Bonneville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Darro said the staff are good guys and everything is great.
This review was collected via phone interview by Customer Research Inc.

GT
Glendaly T.
Massachusetts
Volkswagen Beetle Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Glendaly said they are all very friendly and accommodating.
This review was collected via phone interview by Customer Research Inc.

AD
Arthur D.
North Andover, MA
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Arthur said he is satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JO
James O.
Lawrence, MA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
personal, friendly, timely service.
They explained what might have caused my need for new struts. The car was ready early afternoon like they said it would be.

GT
Gene T.
North Andover, MA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018
Would not go anywhere else
Courteous, professional and excellent work. That’s how I would describe Michael’ Motors. They treat you like family. I have never been disappointed.

JZ
Jim Z.
Methuen, MA
Mitsubishi Outlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Jim said the staff was awesome and the mechanics, in particular, were very attentive.
This review was collected via phone interview by Customer Research Inc.

DH
Douglas H.
Lawrence, MA
Subaru Forester
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Doug said the business gave great service, but didn't deliver the vehicle within the expected time frame.
This review was collected via phone interview by Customer Research Inc.

JM
Jay M.
North Andover, MA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Jay said the business had great service and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

LM
Lee M.
Andover, MA
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
scheduled maintenance for Fla. trip
Brought the car in for oil change and scheduled maintenance prior to a Florida trip. Noted there was highway noise at 65-70 MPH. They performed the maintenance and found some marginal wheel bearings in the rear. I just returned from this trip and the car ran spectacularly. No more noise on the highway and no issues either down or back. As usual they were very thorough and extremely professional. Will return later for the next oil change and winter check. Thanks for all your attention, regards, lee.

SG
Steve G.
Lawrence, MA
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018
Trust
When people think of mechanics or getting their car serviced, they automatically think they are going to be mistreated or overcharged. Those are just the facts. However, dealing with Michael's Motors is a different feeling. I know that the mechanics have my best interest and safety in mind. I trust their every suggestion. Also, when dealing with the owner, I always feel that I am important to their business. Michael's Motors is unmatched in the Merrimack Valley !

KF
Kathleen F.
Methuen, MA
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Kathleen said the employees were nice. They provided friendly service. They answered all her questions. They explained her service. They did not try to sell her unnecessary service. She was happy with the wonderful service.
This review was collected via phone interview by Customer Research Inc.

ED
Eufmeia D.
Lawrence, MA
Mercedes-Benz R320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Spoke with David. He said the service was done extremely fast. Staff was courteous and polite. He stated he didn't feel as if the staff was trying to cause any other issues, and he felt assured with the service.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
North Andover, MA
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Spoke with Jim. He said he has been doing business with the facility for over 30 years. He knows them personally, and has already recommended them.
This review was collected via phone interview by Customer Research Inc.

BF
Bob F.
Lawrence, MA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Bob said the business provided good service. He stated he had no issues.
This review was collected via phone interview by Customer Research Inc.