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Midas

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
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Original Review
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(786) 408-9213
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8498 Bird Road Miami, FL 33155
Midas' Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)

JC
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JOSE C.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2021
CUSTOMER BEWARE! NEW MANAGEMENT RUDE & DISHONEST! SAVE YOUR TIME & MONEY!
UPDATE - 02/04/2021 - New Management James Rubio calls me 8.15am and started by saying Thank you for the "nice" review and what I thought was going to be a professional conversation on how to resolve the complaint but that was the extent of that and then right after called me a racist for saying that the TV was at full blast in Spanish... FYI: my first language is Spanish; hence my first name. please look closer, it is Jose. it could have been in Chinese or French or any other language - that was not the point - it's a place of business and you as the manager should make sure that the environment is neutral and comfortable for all your customers especially the customer waiting area and how can anyone communicate with the volume that high on a TV that's a few feet away from the counter and separated by plexiglass window? anyways, I hung up the phone. His condescending tone and his lack of professionalism especially in this digital age is truly telling. If that was your attempt at resolving this issue, please do not bother wasting my time. I just want to make sure that NO ONE ELSE has to go through what I went through!

02/01/2021 UPDATE - NEW MANAGEMENT BEWARE!! - DO NOT BOTHER TO GO!!!
-rating - 0 stars
-Mitch is no longer there. was told he is a floating manager and has been assigned to another "unknown" location
-James Rubio is apparently the manager now and all I can say he has no class, is rude and unprofessional, has no tact and is dishonest. He is definitely NOT management level material
-what a difference one person makes! James is the complete opposite is what Mitch was!
-my previous history was on file and he said that Mitch charged me incorrectly and put the wrong oil and that I'm lucky my car still works. he was clearly upset. told me the car needed synthetic oil and and that the front tires were bad and needed replacement immediately and tried to sell me tires too which I declined because I can get them cheaper and asked how much he charged for new tires install and told me that it was $120++ which is the most I have heard of
-the waiting area was messy and dirty and the TV was on with the volume at full blast in Spanish
-the oil change took less than 15 minutes to complete which I'm sure did not include the multi-point courtesy check, battery check, visual check on brakes and fluids top-off were not done. I checked the engine bay and there were several oil stains on the engine cover. very disappointing level of car care!
-I was charged $60 for the oil change + disposal fee + oil filter separately + $28 labor fee and then was discounted $30 of which none was disclosed ahead of time and when I wanted to use an online coupon he got rude and said well I gave you a better discount but i can remove that discount and you the lesser one very sarcastic tone. It was unnecessary
-after the payment was tendered, he said that now the car is good for another 6k miles or 6 months and that my front tires has another 10k miles left on it! in less than 15 miles, the car which has 17.5k miles was going to break down because of the wrong oil and the front tires are really in bad shape to now the car is good and the tires are fine for another 10k!
- I submitted a formal complaint to Midas Corporate but from what I have read online including bbb.org - these locations are franchised and independently owned so disputes are handled at the location in question and at the discretion of the owner of that particular store. so basically the customer - meaning "you" and "me" have the power to collectively let everyone know what the real truth is about places like these really are so if you are thinking about bring you car here - DO NOT! thank me later!

Had to remove the original positive review when Mitch was the manager to make space for the new review and the update as shown above
Not Recommended

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