Verified CustomerWe appreciate you taking the time to share your feedback, Alicia. It's concerning to hear about the extended duration your vehicle has been with us and the lack of communication. We strive to provide efficient and transparent service, and it's clear we fell short in this instance. Please accept our sincere apologies for any inconvenience caused. We're committed to resolving the issue and ensuring better communication in the future. Thank you for bringing this to our attention.