Monterey Auto Service

I brought my Mercedes in for two things, check out inoperative ac and a pulsating in brakes. They charged my ac and said one of three three things were wrong with the air conditioner, but couldn’t tell me exactly what-still charge me $120.00 for that useless information. On the brakes, they quoted me 1,900.00 + to repair brakes (includes two diagnostic tests, brakes and ac). I passed on this expense and took it to another mechanic. All I needed was new rotors on the rear. The previous owner of this car replaced all shoes and the front rotors with the last 60 days. Total cost for said repair, $220.00. It appears that they (Monterey Auto never really checked the brakes, they relied on my comments and assumed everything needed to be replaced). I walked out with $325.00 less in my pocket and still had the same problems I walked into the door with.

If you have a European car absolutely do not service it here!!! These guys dont know what there doing and somehow managed to break my air conditioning when I went in for a radiator replacement. I went in to replace a genuine part but the micheal(owner) decides its absolutely okay to toss in an OEM part which is not the same as a genuine part. (I have some knowledge in auto terminology). Mind you I paid $400 bucks for the genuine part. He is so arrogant, rude and threw a tantrum in front of the other customers in his shop. Micheal is absolutely beligerant. Just to give you an idea oh how insane this guy is he stated he has a PhD in auto mechanic and he has more money than you when he assumed I could not understand English. Like come on man get real. He is hostile and has the audacity to criticize you for wanting to do business with him. Its like I'm trying to earn his buisness. Im still trying to figure out where he earned his phd...this guys a joke. For the record I have worked hard for both my doctorate and baccelaurate. Which should be more then enough to prove I understand fundamental English. Do service with him at your own risk. Your bound to get ripped off.

I would suggest not telling someone their car will be ready in an hour and then admitting to not even knowing what the situation is because you have just gotten there. Oh, and update your website to relfect that you are open on Saturdays. Thanks for taking care of my car!

They do every thing as promised. There's no better shop in Morgan Hill and I'll keep returning to them with both our cars as long as I'm able.

Great Auto Service

Good job as usual

Knowledgeable, work hard to find obscure problems.
very useful that they are now open on Saturday as well.