Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

187 Reviews

96% Would Recommend
Latest Review 7 days ago

Reviews


JC
Javier C.
Frederick, MD
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Javier said the business gave him good service and they are very nice.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Gaithersburg, MD
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Quality and Friendly Service
I always receive quality and friendly service from the staff which remember who I am.

DS
Donald S.
Derwood, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Awesome Service as Usual!
Had an 80,000 mile service on a 2011 Prius. Car was serviced and returned on time as promised. Cost was VERY reasonable and far better that what I have experienced at a Dealer in the past for similar services. Ernie runs a great shop!

CN
Childer N.
Gaithersburg, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2019 Category: Service
Childer said the service at this business was great. The wait time was long. The staff was great, they were nice people.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Gaithersburg, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019
Oil change
Quick and professional

WH
Wayiz H.
Montgomery Village, MD
Hyundai ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Wayiz said they were great. The job is done right. Everyone was very professional and courteous. The service manager is phenomenal and humble. He is the reason that he goes there. He gets him in and out, so he does not have to wait.
This review was collected via phone interview by Customer Research Inc.

CP
Christina P.
Silver Spring, MD
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Christina said the business had good service. They worked with her and helped her out.
This review was collected via phone interview by Customer Research Inc.

IS
Iman S.
Clarksburg, MD
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Iman said the business was very helpful, professional and answered a lot of questions. She was very pleased with the staff. She said it was nice to see people care and good customer service goes a long way.
This review was collected via phone interview by Customer Research Inc.

JD
Jusu D.
Gaithersburg, MD
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Jusu said the staff did a great job. He stated that he had plaster or something to hold the bumpers together but the staff took it off and screwed the bumpers instead. He said he's afraid that the bumpers will fall off again eventually. So, he will take it again to the business to find out if something can be done that will hold his bumpers together more on a permanent basis.
This review was collected via phone interview by Customer Research Inc.

CJ
Clovia J.
Gaithersburg, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Excellent
Very good & quick service.

SC
Steven C.
Gaithersburg, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Steven said the staff of the business was very respectful.
This review was collected via phone interview by Customer Research Inc.

SG
Simarnjit G.
Ashburn, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Simanjit said the staff attended to him very well, they did the service quickly and kept him informed about the service.
This review was collected via phone interview by Customer Research Inc.

MD
Michelle D.
Rockville, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Michelle said the service provided by this business is really helpful and timely.
This review was collected via phone interview by Customer Research Inc.

HC
Hwanjune C.
Gaithersburg, MD
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Hwanjune said the staff are really cool, really knowledgeable and really nice.
This review was collected via phone interview by Customer Research Inc.

OA
Olasupo A.
Germantown, MD
Kia Borrego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Olasupo said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

HC
Hwanjune C.
Gaithersburg, MD
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Hwanjune said the staff are really cool, really knowledgeable and really nice.
This review was collected via phone interview by Customer Research Inc.

OA
Olasupo A.
Germantown, MD
Kia Borrego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Olasupo said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Michelle D.
Rockville, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Michelle said the service provided by this business is really helpful and timely.
This review was collected via phone interview by Customer Research Inc.

DS
Donald S.
Derwood, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Timely Services, Excellent Management. Ernie is AWESOME!
Every service experience I have had with Montgomery Shell has been great. Excellent Service and Pricing. I recommend them all the time.

Verified Customer
Gaithersburg, MD
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
They were very friendly with me
Thanks guys for the good and fast service, I’ll see You next time .

Displaying Review 1 - 20 of 187 in total