Review for Moon Valley Motor Care
Daniel K. on 02/08/2012
Daniel said this business gave him a price quote before they starting working on his vehicle but when they were finished this business gave him a higher price and Daniel felt he was being over charged.
Service Date: 01/09/2012
Review Created: 02/08/2012
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 02/15/2012
This customer called for a price on changing out his flat tire on an 06 F350 Super Duty van, the quote was given based on flat tire repair, when van arrived on tow truck and it was inspected in person, it was determined that the wheel bearing was damaged and several wheel studs had broken off completely. At that point , photos were taken and emailed to customer along with phone call. Customer came down to inspect and approved addit'l labor time, We only charged addt'l half hr to seperate the race and bearing that heat friction welded to the spindle. Most shops would have charged for a new spindle, that would have cost him several hundred dollars more, but we always try to save customer money. I thought an addtional 1/2 hr of labor was very fair, and at time owner appreciated us working so quickly and efficiently on a company vehicle. Unfortunately cars and trucks break down unexpectedly and we understand that people aren't happy when this happens, but we try to have every customer leave happy. Sometimes it doesn't always turn out that way.