Joy Automotive, Your Dealership Alternative
Do you remember the days of the good old fashioned mechanic who could fix anything? Well, maybe you should check out Joy Automotive Repair. Although we specialize in German and Japanese makes
Joy Automotive, Your Dealership Alternative
Do you remember the days of the good old fashioned mechanic who could fix anything? Well, maybe you should check out Joy Automotive Repair. Although we specialize in German and Japanese makes such as BMW, Volkswagen, Mercedes Benz, Audi, Lexus, Infiniti, Acura, Honda, Toyota, and Nissan, we service all makes including the domestics.
Of course, all our technicians are ASE certified and they have a full range of factory diagnostic tools. We even work on Hybrids like the Toyota Prius and Honda Civic Hybrid. Plus, our shop is AAA approved and performs smog checks and smog repairs.
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This week, I called them to make an appointment for a 30,000-mile service for my Toyota. They said they don't do appointments any more and that it's "first come, first served." I asked if I could drop it off during the night, and leave the key in the drop box, so it would be the first in line the next morning. They said that would be just fine, and that the 30,000-mile service takes two hours, so that the car should be ready by 10:00 a.m. or so.
I dropped the car, waited until 10, 11, noon, 1, 2. Finally, at 3:00 I called in and asked about the status of the car. They acted like they'd never heard of me and had never seen my car in their lives. They couldn't find me in the system, and couldn't figure out where my car was. This despite the fact that I had called, then left a note with my key in the drop box, and then I emailed a copy of the note to their e-mail address. Literally EVERY form of communication available to make sure they knew what was going on. Finally, they tracked down the Toyota and told me they hadn't even started it despite having had it for nine hours. Since the close of business was nearing, I had to wait an extra day.
When I showed up the next morning,. they were very apologetic and wanted to make it up to me. I paid them the $600 for the 30,000 mile service and asked if they could do a two-minute repair on my other car. There's a part that came loose on the underside and is dragging and needs to be unscrewed so I can drive the car to the dealership for warranty repairs. I'd do it myself, but the car is low enough to the ground that I can't reach it. They said they would be happy to help out, and that "Miguel" (I think) would take care of it "as soon as he got back." I wasn't terribly clear why one of the other six mechanics couldn't help me, but I said "ok," and sat down to wait. An hour later, and the two-minute repair STILL wasn't done because Miguel was still gone. I gave up and left, and I will never be back.
I've taken at least a dozen cars to this shop over the years, totaling at least 50 distinct repair jobs and probably $30,000 in business. So, I know how good they used to be. But every interaction in the last six months has been AWFUL. I suggest you stay away.