Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

690 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


GE
Gary E.
Johnstown, PA
Nissan Frontier 2WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Gary said Bruce treated him well. He does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Johnstown, PA
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Nice
On short notice, was able to get our car inspected before hip surgery. Awesome

TZ
Tia Z.
Johnstown, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Tia said the work was great and the service was quick.
This review was collected via phone interview by Customer Research Inc.

DY
Dan Y.
Johnstown, PA
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Dan said he has never had an issue with the service.
This review was collected via phone interview by Customer Research Inc.

AB
Andy B.
Johnstown, PA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2018 Category: Service
Andy said the business did not do the work right that the vehicle was taken in for. Also, while the vehicle was there, some issue were caused to it and then they charged him for those repairs. They need to be more cautious and handle the work more positively.
This review was collected via phone interview by Customer Research Inc.

JK
JOE K.
Bedford, PA
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
I've gotten great service without a long wait and at a reasonable price.
I've found it very easy to schedule service or tire appointments. Megan has been truly superb in regard to ensuring that my visits are efficient time-wise and she's clear in providing information. I've had no problems with any work that has been done at Krouse's and feel confident in returning when I need service in the future. Additionally, the tire prices are great in comparison with other tire dealers I've contacted to compare prices. I've been a Firestone and Goodyear tire user in years past, but I've been running Cooper Tires for at least a decade and I'm hooked on their performance and reliability and, as long as they maintain their current reliability, I won't be buying another brand. The good thing is that Krouse's sells Cooper Tires.

JG
JEFF G.
Johnstown, PA
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/24/2018
Will I Ever Get My Truck Back?
This shop is terrible. I had my truck there for 3 weeks and they never completed the job. I took the truck off their lot and drove it to another shop. This is the second time I have had trouble at this shop, and It WILL be the last time. They previously inspected the truck and stated that it would not pass due to needing a new bed, rear shocks and a right front ball joint. I replaced the bed, shocks and checked the front ball joints which were NOT bad. After leaving the truck overnight I got a call stating that it needed rear brakes and 2 front body mounts. I said OK do the work. 3 weeks passed with NO PHONE CALLS to update me. I called every other day and got the same promises. I will be sure to talk about this shop at work a lot in the coming weeks. I will say NOTHING good about this shop. If they are that busy then they need a bigger shop, until then they should scale down the workload.

JG
JIM G.
Johnstown, PA
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Happy customer
Called to see what they had to offer on tire prices. No brained! Like price got tires best price around on good tires. Easy to work with!

MH
Mike H.
Johnstown, PA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Mike said the employees were able to get him in quick and they provided good service.
This review was collected via phone interview by Customer Research Inc.

DM
Donald M.
Johnstown, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Donald said Bruce brought him back to his house so he did not have to wait 2 hours for the service to be finished. It worked out for him and it was a fair price.
This review was collected via phone interview by Customer Research Inc.

GB
GLENN B.
Johnstown, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Oil change/ service
Always taken care of good service and treated well

SW
Sherry W.
Johnstown, PA
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Sherry said the business does good work.
This review was collected via phone interview by Customer Research Inc.

LV
Louis V.
Johnstown, PA
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Louis said they do good work.
This review was collected via phone interview by Customer Research Inc.

BS
BILL S.
Johnstown, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Grear Service !
Service is always the #1 priority @Krouse's!

RS
ROBERT S.
Johnstown, PA
Suzuki XL7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Honest pricing
Fair and honest pricing

DD
Dave D.
Summerhill, PA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Dave said he had a good service experience.
This review was collected via phone interview by Customer Research Inc.

DV
Dave V.
Johnstown, PA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Dave said this business was polite and he didn't have to wait. He would like to thank them for being so great.
This review was collected via phone interview by Customer Research Inc.

KM
Kenneth M.
Johnstown, PA
Suzuki SX4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Kenneth said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

UC
Unique C.
Johnstown, PA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Unique said the business was nice and quick.
This review was collected via phone interview by Customer Research Inc.

BH
Braheem H.
Johnstown, PA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Braheem said the staff was nice and they got the job done.
This review was collected via phone interview by Customer Research Inc.