Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

201 Reviews

94% Would Recommend
Latest Review 4 months ago

Reviews


LC
Last C.
Grand Blanc, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018
Last Customer There
Customer Service ok, however what they use to charge their customer is ridiculous. They will drag out the time to inspect your car so that they can hike up the labor cost. The price for parts is also ridiculous. I ended up going somewhere else and paid a fraction of the cost. So Glad I did!

SM
SANDRA M.
Fraser, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017
Great service!
Brian is always very helpful! He makes sure you understand what is being done and never pressures you. Have been using them for years

SB
sam b.
Clinton Township, MI
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2017
Custm exhaust work
The guys at this Mr Muffler location were great. Brian was easy to work with and the techs tool great care with my Hellcat. I had the mid mufflers removed only to find it too loud so they put on a set of Flowmasters and it is no perfect.

KV
Kyle V.
Sterling Heights, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Kyle said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Diane S.
Sterling Heights, MI
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Spoke with Jim. He said this business did a good job with their service.
This review was collected via phone interview by Customer Research Inc.

LH
Larry H.
Sterling Heights, MI
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2017 Category: Service
Larry said he appreciated that the mechanic took the time to explain the service and show him everything he did. Everyone was friendly, and he was able to ask questions.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Sterling Heights, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Daniel said he is very happy with the great service the business provides. They are honest and they do not try to sell him things he does not need. They are top notch and he will be using them again.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Sterling Heights, MI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Mark said this business did a great job on his vehicle and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Sterling Heights, MI
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Jim said he's used them before and he trusts them.
This review was collected via phone interview by Customer Research Inc.

RT
REGINA T.
Detroit, MI
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
Great service
The service at Mr Muffler on Van Dyke was efficient and very good!
I will return if I need any type of auto work done

DD
Dan D.
Sterling Heights, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2017 Category: Service
Spoke with Sheri. She said they called them and they were timely. They did everything her husband asked them to do. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

BG
Brandi G.
Sterling Heights, MI
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2017 Category: Service
Brandi said they did a good job.
This review was collected via phone interview by Customer Research Inc.

WJ
Wilmer J.
Sterling Heights, MI
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2017 Category: Service
Wilmer said the business did all the work requested at a good cost. They got him in and out in good time. Overall, he was pleased with the good job.
This review was collected via phone interview by Customer Research Inc.

AT
ALEXA T.
Southfield, MI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017
Best
Quick friend honest affordable

SC
Sorim C.
Sterling Heights, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Sorim said the service at this business was fast, and he had no problems.
This review was collected via phone interview by Customer Research Inc.

CH
CHARLITTA H.
Sterling Heights, MI
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017
Brian
Brian and all the guys are great everytime I have a problem I take my van to Mr muffler ,

Thank you all for fixing my van I really appreciate it

Charlie

RC
Regina C.
Sterling Heights, MI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2017 Category: Service
Regina said they did a perfect job on her vehicle. She stated she really thought Brian was very nice and pleasant to work with. Mark was also very nice and pleasant. She will taking her vehicle back in if needs any more work.
This review was collected via phone interview by Customer Research Inc.

BL
Bob L.
Utica, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Spoke with Bob's wife. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

YY
YOUSIF Y.
Grand Blanc, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2017
Honest, friendly, kind, patient, trusted, fair priced
I brought my sister's car on March 15 for service. My sister is obnoxious and asks stupid questions. The front desc "Brian" was very patient with her and friendly, as always. Brian always tell us exactly what need to be done, not like other shops that just wants to cheat you. I personally trust him and this shop, inspite of being a little paranoid myself. The shop checked the car and told us there is nothing wrong with the car, and they did that check for FREE!!!. Most shops charges $80 or more just for checking. please keep up the good job, and turn to be like the other "money hungry" guys. Thanks
Brian W. from Mr Muffler Auto Repair responded on 03/16/2017

Thank you for your kind review. I will always treat my cutomers the way i would expect to be treated.

Brian Wilson
Manager
(586) 264-3650

DJ
Devang J.
Sterling Heights, MI
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2017 Category: Service
Devang said everything this business did was done perfectly. However, their service took longer than usual.
This review was collected via phone interview by Customer Research Inc.
Brian W. from Mr Muffler Auto Repair responded on 03/16/2017

Thank you. Happy to help.

Brian Wilson
Manager
(586) 264-3650

Displaying Review 1 - 20 of 201 in total