100% Would Recommend
Latest Review 4 days ago
Maceo F. on 02/15/2018
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"Sam takes time to explain what service your vehicle may need in the future and why."
I am very please with the quality of service and the cost of the service. He makes sure you are satisfied with his service.
Vehicle: Dodge Pickup
Service Date: 02/14/2018
Review Created: 02/15/2018 05:25 AM
Karen R. on 02/10/2018
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Karen said the service was wonderful and the staff was friendly.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/07/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Carolyn R. on 02/02/2018
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"Fast service and correct diagnosis of my problem."
My car was doing a weird hesitating but only once in a while, then the check engine light came on. They were busy but took my car that day and had it fixed by early afternoon. Now it runs great, no more problems.
Vehicle: Nissan Altima
Service Date: 02/01/2018
Review Created: 02/02/2018 07:55 PM
Scott G. on 01/26/2018
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Scott said they did a great job and he will be back.
Vehicle: Ford Escape
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Adam P. on 01/23/2018
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Adam said the staff did a wonderful job, and he was appreciative of it.
Vehicle: Dodge Journey
Category: Service
Service Date: 01/19/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Spencer W. on 01/19/2018
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Spencer said the employees did a good job and they bent over backwards for him.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/08/2017
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Sarah W. on 01/18/2018
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Sarah said she is satisfied.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/29/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Penny B. on 01/06/2018
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"Always Honest"
Always Honest and does a great job and the prices are reasonable
Vehicle: Nissan Altima
Service Date: 12/15/2017
Review Created: 01/06/2018 05:02 PM
Gail G. on 01/05/2018
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"Excellent service "
Mr Ratchet has always made me feel like I’m their only customer. Bobby at the counter knows who you are as you walk in. Service is reliable and prices are reasonable. Discover this family owned business for your next oil change and repair
Review Created: 01/05/2018 06:45 AM
Mark A. on 12/29/2017
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Mark said they were very helpful and helped him out very quickly.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Shelly B. on 12/26/2017
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Shelly said the staff at this business gave her a better deal than other places.
Vehicle: Ford Focus
Category: Service
Service Date: 12/15/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Daniel W. on 12/18/2017
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Daniel said the staff went above and beyond to help him.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 12/11/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Gail G. on 12/02/2017
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"Great customer care, extremely knowledgeable "
Bobby at the front counter is pleasant and knowledgeable.✔️ I have recommended Mr. ratchet many times to friends and acquaintances. Their service is reliable, ✔️honest ✔️and that is hard to come by. I am new to the area and just so happened to drive by the business I went in talk and with Bobby and I ask directly “are you honest”? “ will you take advantage of a single senior? The expression on Bobby’s was priceless and now that I have been back for tires, alignments, replace headlight, oil and filter change, now he knows me, my car 🚗 and what my car needs next I am extremely happy!
Vehicle: Pontiac G5
Service Date: 12/01/2017
Review Created: 12/02/2017 05:13 AM
Cathy T. on 11/25/2017
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"Car Repair"
I had a blocked air conditioner line and water was soaking the back passenger floor of my Chevy Malibu. Mr. Ratchet fixed it, and at a reasonable price. Thank you so much.
Vehicle: Chevrolet Malibu
Service Date: 11/10/2017
Review Created: 11/25/2017 06:04 AM
Tim K. on 11/22/2017
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Tim said the business did a good job.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 11/15/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Patty H. on 11/21/2017
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"Speedy, friendly and caring"
I am 71 and went in because my "wash low" light was on, Bobby took care of it and several other things. I was out in less than an half hour and under $10. My car is road worthy for my Thanksgiving trip and worry free.
Vehicle: Chevrolet Malibu
Service Date: 11/20/2017
Review Created: 11/21/2017 02:43 AM
Angela H. on 11/15/2017
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Angela said they provided good service and their response was fast.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/07/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Catherine S. on 11/15/2017
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Spoke with Catherine's husband. He said that the employee who helped him went above and beyond to help him and to make sure he was satisfied.
Vehicle: Scion xD
Category: Service
Service Date: 11/07/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Carl W. on 11/09/2017
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Carl said this is the best business of this type in his area. He also said they are honest and they have good prices. They know what they are doing.
Vehicle: Ford Econoline Cargo Van
Category: Service
Service Date: 10/26/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Corey C. on 11/07/2017
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Corey said the repairs were done quickly and the employees kept him updated throughout the repair process.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
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