Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

359 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago

Reviews


LE
Lance E.
Yorktown, IN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Great friendly top quality service.
Great friendly top quality service.
Jerry N. from Muncie Imports and Classics responded on 11/19/2018

Thanks Lance!


TB
Tom B.
Muncie, IN
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Towed car, fixed it as promised, and returned it clean! Much appreciated!
Another repair facility did not have the capability of making the repairs to my MINI Cooper properly, so Muncie Imports and Classics picked it up and brought it to their shop. They made the repairs as promised and then even washed it for me. The folks at Muncie Imports and Classics made this very easy for me. A first class operation!
Jerry N. from Muncie Imports and Classics responded on 11/19/2018

Thank you Tom!


RH
Ralph H.
Muncie, IN
Jaguar XF
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Ralph said the business did a good job at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

DS
Debra S.
Muncie, IN
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Debra said the staff is hands-on and very informative.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Muncie, IN
Audi S5 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
2017 Audi S5
My car developed a very annoying rattle. MI & C diagnosed and fixed the problem in about an hour. They also arranged to have two very small dents removed from the car. They had my car back to me the same day I dropped it off. Hard to beat that kind of service.
Jerry N. from Muncie Imports and Classics responded on 11/14/2018

Thanks Ron!


SG
Stephen G.
Fort Lauderdale, FL
Chevrolet SSR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Family orientation
From day one, every interaction with Muncie Imports was positive and made me feel like I was a treasured member of their family. My overall experience could not have been better. Muncie Imports- Thank you!!
Jerry N. from Muncie Imports and Classics responded on 10/29/2018

Thank You Stephen!


JB
Judy B.
Muncie, IN
Audi TT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018
Pleasant
Seemed interested in my problem and gave good advice.
Jerry N. from Muncie Imports and Classics responded on 10/17/2018

Thanks Judy!


SK
Steve K.
Oak View, CA
Jaguar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Steve said the staff provided competent service. They did a great job and kept him well informed.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 10/11/2018

Thanks Steve!


AD
Ann D.
Muncie, IN
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Ann said that the place did an excellent job but they missed phone calls a lot this last time.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 10/11/2018

Thanks Ann, sorry about the phone issues we are working with phone provider to fix those issues.


JB
John B.
Muncie, IN
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 10/11/2018

Thanks John!


CI
Carrie I.
Muncie, IN
Audi S5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Carrie said the service was great and the people were great.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thank you Carrie!


JD
Joyce D.
Selma, IN
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Joyce said she's been with this facility for 20 years and has recommended them to others.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thank you Joyce!


HJ
Hellen J.
Alexandria, IN
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Hellen said she had a great experience.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thanks Hellen!


LD
Larry D.
Muncie, IN
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Larry said he has been going for years and the staff does a good job, they treated him right and if the mechanics found a problem they let him know first. He said the staff is prompt, he is happy with them and he has no complaints.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thanks Larry!


JA
James A.
Muncie, IN
Mercedes-Benz 500SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said everything he has asked the business to do, they have done for him. They are fair and reasonable with their pricing. They told him what they were going to do before they did it. What they are not able to do they are straight up with him, and will tell him. He appreciates their honesty, and how they can simplify the explanation of the service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thanks James!


JE
John E.
Muncie, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Professional, dependable, honest service, always ( for us, 28 years!)
We have been coming Imported Auto for 28 years. The reason...they have always provided outstanding, dependable, candid service. Their superlative service speaks for itself!
Jerry N. from Muncie Imports and Classics responded on 09/10/2018

Thanks John always a pleasure!


BC
Barb C.
Muncie, IN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Barb said the business employees were very nice. Then went out of their way to be helpful and went a step beyond what they had to do.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/06/2018

Thank you Barb!


DS
Debbie S.
Yorktown, IN
INFINITI EX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Good Manners!
So nice doing business with Muncie Imports & Classics! Everyone who interacted with me was friendly and polite, making direct eye contact & even shaking my hand! I take that as a sign of real quality people doing real quality work.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thank you Debbie!


JP
Joan P.
Muncie, IN
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Regular service
Great job! Always very helpful. Thanks.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thanks Joan!


DG
David G.
Hartford City, IN
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2018 Category: Service
David said he would use the business again and he would recommend them. There was nothing good or bad he said.
This review was collected via phone interview by Customer Research Inc.