Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

328 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 12 days ago

Reviews


DR
Dan R.
Muncie, IN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dan said they were very easy to deal with and they do good work.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 07/11/2018

Thank you!


AW
Annabelle W.
Anderson, IN
Jaguar X-TYPE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Annabelle said the service was very good. The employees provided her an estimated time frame. She was pleased with the service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 07/05/2018

Thanks Annabelle!


KZ
Kwin Z.
Upland, IN
Audi A8
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Kwin said the staff were nice, but they couldn't help him find the right vehicle.
This review was collected via phone interview by Customer Research Inc.

BD
Betty D.
Muncie, IN
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Service was great and very happy they got my air conditioner up and working again,greatly appreciated.
Service was great and i am so happy they got my air conditioner working again!
Jerry N. from Muncie Imports and Classics responded on 07/11/2018

Thanks Betty!!


RB
Rodney B.
Winchester, IN
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Spoke with Judith. She said the business was friendly, yet professional. They were accommodating and very honest. It was top-notch honesty.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Yorktown, IN
INFINITI EX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
I HAD NO IDEA!
Over the past two years we have purchased infinitis & hyundais with no thought that when repairs would be necessary we would have to drive to Indy!! I found myself wondering if Muncie Imports would handle our services, even though I thought of them as only for the high$ classics. Well. . . they are definitely a hidden gem right here in Muncie!!! The attention to details and honest customer service we have received is AMAZING. Here's hoping Delaware County keeps this business alive.
chuck from Muncie Imports and Classics responded on 05/10/2018

Debbie,

Thank you so much for the great review. I will pass this along to our employees. Always great to hear from a satisfied customer.

Thanks Again,
Chuck Crabtree
GM Muncie Imports


JD
Joyce D.
Selma, IN
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Joyce said she has been going to the business for 20 years. She is satisfied with all that they do.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 05/09/2018

Thank you Joyce, always a pleasure!


BW
Bill W.
Hartford City, IN
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Bill said they performed what he asked very competently. They were very polite and understanding. Jerry was very nice. He was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 05/09/2018

Thanks Bill!


TC
Terrance C.
Muncie, IN
Mercedes-Benz E500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Terrance said the staff at the facility didn't get his service done, but let him leave with the vehicle. Had he not pulled over and checked under the hood, he would not have known he needed the additional service. He does recommend the facility for service.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Muncie, IN
BMW X1
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Recent BMW X1 semi-annual service
I recently had the fine crew at MIC perform a 6-month oil service on my '15 BMW X1, along with a brake system flush and refill. In and out that day. The car was washed and dried before I arrived. Everyone is always friendly and helpful. This is my 14th year of having MIC take care of my cars, and they have been consistently excellent with their work quality, customer service and timeliness. Every time I get my car back I know that the work has been done right, and that anything they noticed that might need watching for future preventative work or potential repair was brought to my attention. Comforting to know they're keeping an eye on things that I can't see. Their experience really matters. Thanks!
Jerry N. from Muncie Imports and Classics responded on 04/27/2018

Thanks Greg always a pleasure!


RM
Ron M.
Muncie, IN
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Doing it right.
My car was repaired on time, for the price quoted, and spotless when I picked it up.
Jerry N. from Muncie Imports and Classics responded on 04/27/2018

Thank you Ron!


JL
Jaime L.
Muncie, IN
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
GREAT service!!
These guys are the BEST at meeting my needs!!
Jerry N. from Muncie Imports and Classics responded on 04/16/2018

Thanks for the feedback Jaime!


KC
Krista C.
Connersville, IN
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Krista said the staff was very nice, timely, and honest. She received a good experience overall.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 04/16/2018

Thanks Krista!


CE
Charlie E.
Shirley, IN
Mercedes-Benz E300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Charlie said he was treated well and everything went smoothly. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Julie M.
Muncie, IN
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Awesome Service
On time service and reasonable price
Jerry N. from Muncie Imports and Classics responded on 03/27/2018

Thank you Julie!


CW
Chris W.
Montpelier, IN
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Chris said they treated him nicely.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 03/23/2018

Thanks Chris!


EB
Eric B.
Indiana
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Eric said they had the part he needed at a good price and they were nice and friendly.
This review was collected via phone interview by Customer Research Inc.

HL
Harald L.
Muncie, IN
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Harald said he has always been very happy with the service from the business. He has used them for many years.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 03/22/2018

Thanks Harald, always a pleasure.


DS
Dale S.
Muncie, IN
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Dale said the business did exactly what he asked them to do. The staff was supportive and fair.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 03/16/2018

Thanks Dale!


JA
James A.
Muncie, IN
Mercedes-Benz 500SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
James said he thought there was something wrong with his vehicle. When he took it in for service, he was told nothing was wrong, and the vehicle just needed to be driven more. He really appreciated the honesty. That is how they earned his business, by not over-selling services.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 03/16/2018

Thanks James that's what were here for, to take care of our customers.