Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43
4.4

( 4015 Reviews )

ReScore Reviews™ (67)

ReScore
Overall Rating 3.1940273/5Overall Rating 3.1940273/5Overall Rating 3.1940273/5rating 3.1940273rating 3.1940273
Original
Overall Rating 1.9701537/5rating 1.9701537rating 1.9701537rating 1.9701537rating 1.9701537
89% Would Recommend
100% Business Response
Latest Review 21 minutes ago

Reviews


RB
Raymond B.
Heber City, UT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great service
great and friendly service that is prompt

Verified Customer
Salt Lake City, UT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Customer service
Excellent Customer service.

MA
Marwan A.
Salt Lake City, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Appreciation
Would like to send my deep appreciation for Karl and for the amazing fast and accurate service
Karl thank you so much for your services you are the ma
10 stars. ••••••••••

KJ
Keith J.
Helper, UT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Door handle replaced
Tyler In The service department went above and beyond to get everything correct and fixed on our Santa Fe.

Verified Customer
Salt Lake City, UT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great Service
Took great care of me.
MYKEN M. from Murdock Hyundai Murray responded on 11/12/2019

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs. 

Sincerely,

Myken Murdock
801-262-6401


Verified Customer
Salt Lake City, UT
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great service tech
Tyler my service tech has always gone the extra mile to help me with any service needs. If there are problem he solves them with a friendly and helpful attitude. Even if I get a little bothersome, Tyler maintains his professional demeanor. I know that most of the dealers I have dealt with are swamped with business and this presents a big challenge to customer service. If the can keep techs like Tyler it will go along way in meeting that challenge.
MYKEN M. from Murdock Hyundai Murray responded on 11/12/2019

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs. 

Sincerely,

Myken Murdock
801-262-6401


CS
Carmela S.
Salt Lake City, UT
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Friendly and reliable.
Everyone is always friendly and professional. I feel I can trust their word and work.
MYKEN M. from Murdock Hyundai Murray responded on 11/11/2019

Carmela,

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs.

Sincerely,

Myken Murdock
801-262-6401


LW
Larry W.
Midvale, UT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Got me in and out fast
An oil change shouldn't take very long; and this one didn't. In addition the tires were rotated and a winter checkup was completed.
MYKEN M. from Murdock Hyundai Murray responded on 11/11/2019

Larry,

Thank you for taking the time to complete this survey! We appreciate your business here and look forward to seeing you for your next service needs.

Sincerely,

Myken Murdock
801-262-6401


MR
Marisa R.
Sandy, UT
2007 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2019 Category: Service
Incomplete repair
I wish the technician should have been more through in completing repair.
MYKEN M. from Murdock Hyundai Murray responded on 11/09/2019

Marisa,

Thank you for taking the time to complete this survey. We are sorry to hear that you had a poor experience here. Your feedback is important to us and we want to do everything we can to earn your trust back. We will be in contact with you to hear more about your experience.

Sincerely,

Myken Murdock
801-262-6401


SH
Sally H.
West Jordan, UT
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2019 Category: Service
Slow service
People are friendly but service is slow and not quite right on things about my car service??
MYKEN M. from Murdock Hyundai Murray responded on 11/09/2019

Sally,

Thank you for taking the time to complete this survey. We are sorry to hear that you had a poor experience here. Your feedback is important to us and we want to do everything we can to earn your trust back. We will be in contact with you to hear more about your experience.

We appreciate your business here and look forward to seeing you for your next service needs.

Sincerely,

Myken Murdock
801-262-6401


GA
Gustavo A.
Kearns, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
excelente
very good
MYKEN M. from Murdock Hyundai Murray responded on 11/09/2019

Gustavo,

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs. 

Sincerely,

Myken Murdock
801-262-6401


FP
Frank P.
Kearns, UT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Greatt experience
Great customer service. Friendly employees.
MYKEN M. from Murdock Hyundai Murray responded on 11/09/2019

Frank,

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs. 

Sincerely,

Myken Murdock
801-262-6401


Verified Customer
West Jordan, UT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Excellent
Everybody in the service dept are awesome.
My only problem was had to return the following say due to oil spill in my garage took car back they rushed my car back to get a thorough check to make sure all is alright
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/08/2019


Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Audrey Dowling

801-262-6401

SF
Susan F.
Holladay, UT
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
The best service!
I dropped in without an appointment and got my tires filled and rotated and wheels aligned in only an hour! AND, of course, a free car wash!
MYKEN M. from Murdock Hyundai Murray responded on 11/07/2019

Susan,

Thank you for taking the time to complete this survey. We appreciate your business here and look forward to seeing you for your next service needs!

Sincerely,

Myken Murdock
801-262-6401


GS
Gary S.
Salt Lake City, UT
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Cust Svc.
Good customer Svc.
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/07/2019

Gary,

 

Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Audrey Dowling

801-262-6401


Verified Customer
Salt Lake City, UT
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great service!
Will be back! Friendly and professional.
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/07/2019

Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Audrey Dowling

801-262-6401

KS
Kennedy S.
Salt Lake City, UT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Amazing!
My oil change happened fast & had AMAZING customer service. :)
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/07/2019

Kennedy,

 

Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Audrey Dowling

801-262-6401


BM
Brenda M.
Salt Lake City, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Always accomidating
The service department has always been accomidating to my needs and busy schedule.
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/07/2019

Brenda,

 

Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Audrey Dowling

801-262-6401


TD
Tani D.
Park City, UT
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
The people who are employed by Murdock
Once again Murdock service department came through big time. A big shout out to Eddie who constantly stayed in touch with us as we waited for our transmission to get replaced. He made sure it was covered under our warranty and got us a Elantra loaner car. he also set us up with new tires and got us the absolute best discounts. He kept us informed and treated our Tuscon like it was his own car. The service department whether it was Carl or Tyler and especially Eddie have always treated us fairly. They all deserve raises.
AUDREY D., Warranty Admin from Murdock Hyundai Murray responded on 11/07/2019

Tani,

 

Thank you for taking the time to respond to this survey. We appreciate your business at Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

 

Stuart Jack

801-262-6401


WM
Whitney M.
Murray, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Simple oil change
The oil change went fine and I love that they wash the car when they are finished. I was very frustrated with the communication this time around which I explained previously.
MYKEN M. from Murdock Hyundai Murray responded on 11/05/2019

Whitney,

Thank you for taking the time to complete this survey. Your feedback is important to us in letting us know how to better serve our customers. We appreciate your business here and look forward to seeing you for your next service needs. 

Sincerely,

Myken Murdock
801-262-6401