Murfreesboro Auto Repair Review from Samuel W. on 03/17/2018

Samuel W. ReScore Review on 03/23/2018
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Samuel said the employees called and cleared up any questions he had.
Vehicle: Volkswagen Passat Wagon
Category: Service
Service Date: 03/14/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Samuel said the business was unable to perform a full, satisfactory service to the vehicle.
Vehicle: Volkswagen Passat Wagon
Category: Service
Service Date: 03/14/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Eric I., Owner Operator at Murfreesboro Auto Repair responded on 03/21/2018

Thanks for taking the time speak with me. We appreciate after hearing all the details your willingness to rescore. We recommended replacement of the plugs to determine the health of the car. The orignal plugs were bad, and we could not determine the car needed an engine till replacing them. We also helped you sell your vehicle while allowing the vehicle to stay parked on our lot for an extended period of time. Please let us know if you have any additional concerns.