Verified Customer
Hi Gene, we were delayed in completing the alignment that was associated with the suspension work that was performed on your vehicle. We were offering to remove the alignment cost from the ticket since we had not performed the work. We asked if you had time to wait to complete the alignment. We completed the alignment first thing that morning. We can understand from your perspective how this could have been misinterpreted. We are truly sorry for any miscommunication. As mentioned during our phone conversation, we hope to work with you to come to a remediation for your concerns.