This was my first experience going to Midas for car trouble & it will be my last. I arrived at this location at 10:30am on Friday knowing I at least needed an oil change, if not more, after my car cut off in their parking lot. The front desk rep, Lorraine, advised I would need more than an oil change as the engine cut off and suggested I get a diagnostic ran on my vehicle which I agreed. I left my vehicle there and went back home for three hours w/o any updates from Midas. I called Midas at 1:45pm & Lorraine advised she would call me back w/ an update after not finding whomever was supposed to be looking at my vehicle. After another hour passed w/ no update, I drove back to Midas and arrived at 3:00pm to see that the oil was being changed at that time. Lori advised that too much oil was put into the car, which I knew, and then stated I would need to drive the car before they ran diagnostic. Again, the car originally cut off when I first arrived at Midas at 10:30am. A diagnostic was needed from the start. Yet, I cranked my car & while it ran for 45 seconds, the engine shut back off. I went back inside the store & asked they complete a diagnostic before attempt to leave w/ the car. I left at 3:30pm that same Friday assuming they would be able to complete the diagnostic same day as there were two empty garage openings. I called at 5:30pm for an update & Lorraine advised they weren’t able to perform the diagnostic because they were so busy, which was a lie. She knew I was perturbed about the situation after they had my car since 10:30am that day and could not perform a simple oil change & diagnostic test in a 7-hour time frame. She smartly stated I could come pick my car up from Midas if there was an issue. I advised I would not pick up the car until Saturday after the diagnostic was complete. I did not call Midas anymore after Friday just to see if their customer service was as piss poor as I thought it was & ensure I was not over reacting. Saturday came, no one from Midas called me w/ an update. They are closed on Sunday. Monday came, no on from Midas called me w/ an update. Today, Tuesday 4/13/21 at 7:30am, I arrived at Midas w/ AAA to tow my vehicle back home. Upon arrival I met Lorraine again at the front counter and asked if a diagnostic was ran on the vehicle. I’ve had plenty of diagnostic test ran on vehicles before and know what information a proper diagnostic test provides on your vehicle. She typed up a simple statement stating my engine is ruined because it was overfilled with oil, in my face, just so she could print out and present something to me. She did not charge me anything because truth be told, she knows they did not perform an actual diagnostic out of spite after I told her their performance this past Friday was unacceptable. Upon arriving home, I noticed a dent in my trunk area which appears as if someone were trying to break into my trunk. Since Friday, my car has sat in Midas parking lot unattended instead of being stored in a garage leaving it open for anyone to break into. I took it upon myself to call corporate on Monday after not hearing from this Midas store, but at this point I will take this as far as it needs to go for proper customer service to be given. I do not recommend this store to anyone, hell Midas period. The only reason I went here is because I found a cheap Groupon coupon for an oil change to begin with. Do not go to this location if you are used to dealing with people who care about their customers and always want to provide exceptional service.
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