NAPA Auto Care of Cape Coral


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

183 Reviews

97% Would Recommend
Latest Review about 18 hours ago
TED and MARYBETH L. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The BEST!"
The best service as usual. Thank you.
Vehicle: Ford Ranger
Service Date: 11/14/2017
Review Created: 11/23/2017 08:00 AM
John F. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the service at this business is great.
Vehicle: Lincoln MKZ
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Roy G. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Lisa. She said the business provided quick service.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
BERNIE Y. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"trustworthy and dependable"
I've brought all my personal vehicles to Napa cape coral for years. The first few times they were a second opinion, and consistently they were the most honest and fair priced. It's hard to find a mechanic where it truly feels they have your best interests in mind, which is why Napa Cape Coral has become my top pick for a mechanic anywhere from Sarasota thru Marco Island. The service manager Justin's professionalism is top notch
Vehicle: Ford Ranger
Service Date: 11/14/2017
Review Created: 11/20/2017 02:30 PM
Drew W. on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"fast and very helpfull"
very nice people
Vehicle: Hyundai Elantra
Service Date: 10/31/2017
Review Created: 11/20/2017 07:52 AM
BARRY K. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Manager"
The manager Justin is the best. I trust him with my vehicle.
Vehicle: Mercedes-Benz CLA-Class
Service Date: 10/30/2017
Review Created: 11/19/2017 05:29 AM
MICHAL B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family like atmosphere"
What a great shop ,and awesome technicians really makes you feel cared for.
Vehicle: Toyota Prius
Service Date: 11/14/2017
Review Created: 11/16/2017 01:08 AM
Paola W. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paola said they were okay, nice and fast. They did what was needed and the price was good.
Vehicle: Ford Escape
Category: Service
Service Date: 10/30/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Angelo S. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Kylie. She said the business was very professional. They were very nice and very fast.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 10/30/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
James T. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said the staff was friendly and the service that was done on his vehicle was great work.
Vehicle: Ford F-150
Category: Service
Service Date: 10/30/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia M. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything"
Wonderful work and employees
Vehicle: Honda Odyssey
Service Date: 10/30/2017
Review Created: 11/06/2017 08:42 AM
ANN MARIE V. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Great service!
Vehicle: Chrysler 200
Service Date: 10/30/2017
Review Created: 11/04/2017 12:01 PM
Delbert D. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Friendly,great workmanship
Vehicle: Toyota Highlander
Service Date: 10/31/2017
Review Created: 11/03/2017 10:16 AM
BARRY K. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"NAPA in the cape, Justin is the best"
Justin is the reason I go there
Vehicle: Mercedes-Benz SLK-Class
Service Date: 10/30/2017
Review Created: 11/03/2017 06:46 AM
James H. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said the services provided by this business are quick, good and reasonably priced.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 09/01/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Michael M. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said he loves the service and the attitude of the workers. The staff is understanding. The business is willing to work with customers on concerns. Michael would like to thank the business.
Vehicle: Kia Forte Koup
Category: Service
Service Date: 10/17/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Patricia O. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Patricia said Wesley and Justin took great care of her. She stated she felt as though she was treated like family.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/17/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
CHRISTOPHER S. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" OUTSTANDING AUTO REPAIR SHOP"
I have used this NAPA Auto Repair Business for over 4 years and have received outstanding service on my two vehicles every single time from oil changes to major repair. An added benefit is the best gyros business is on site,
Vehicle: Ford Flex
Service Date: 10/17/2017
Review Created: 10/23/2017 08:36 AM
JANINE F. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You are the best mechanics in the Cape Coral area!"
Simply the BEST!
Vehicle: Mercedes-Benz ML500
Service Date: 10/17/2017
Review Created: 10/22/2017 08:18 PM
Brandon G. on 10/09/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Brandon said he was not happy with the prices.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 09/29/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Wes D., Owner at NAPA Auto Care of Cape Coral responded on 10/23/2017

I’m sorry Mr. Brandon G. was not happy with my pricing.  Mr. Brandon G. drives a 1998 diesel Chevrolet pickup truck from Michigan.  It is a rusty work truck with starting and idle issues.  He advised us that he had been several other places that couldn’t work on it because of its age and that it was a diesel.

We diagnosed his issue and repaired the rusted wiring and connections to the starter.  We had roughly an hour and 15 minutes in the total repair.  We charged him for 1 hour labor and $5.00 for miscellaneous connectors and wiring.

It is unfortunate that Mr. Brandon G. did not mention this at the time of service.  In the automotive business misunderstandings are not uncommon.  I would have liked to address this issue with him and come to an agreeable outcome.

Thank you,

Wes Dale, Owner

Displaying Review 1 - 20 of 183 in total