Napleton's Valley Hyundai

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630-851-2500
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Appointment

Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(4,653 Reviews)
5 star
73%
4 star
12%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviews™ (99)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
88% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

AS
Abraham S.
Bolingbrook, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2020 Category: Service
Excellent Service
Always providing excellent service.
Recommended
RC
Roel C.
Bolingbrook, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020 Category: Service
great service
great service
Recommended
Verified Customer
Naperville, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020 Category: Service
customer service
service technicians are always focus on their customers needs
Recommended
Verified Customer
Aurora, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2020 Category: Service
Lacking proper procedures during pandemic
do better.
Recommended
RD
Rich D.
Naperville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Service 5 plus
Professional and courteous staff
Recommended
Verified Customer
Aurora, IL
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Awesome service!!!
Another amazing experience. Won’t take my Sonata anywhere else!!!!
Recommended
LR
Larry R.
Bolingbrook, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Treat it as if it was their car
Always top flight service at reasonable prices.
Recommended
Arline K. from Napleton's Valley Hyundai responded on 07/07/2020

Thanks so much! Arline :)

Verified Customer
Aurora, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020 Category: Service
Excellent Service Department
I have always had excellent service at Napleton's Valley Hyundai for all my vehicle service needs. The service rep actually listens to you with you state your problems or just need an oil change.
Recommended
RP
Raymond P.
Oswego, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2020 Category: Service
Service on recall
Hyundai is fine. Service not so much
MB
MADHUR B. from Napleton's Valley Hyundai responded on 07/01/2020

Hello,

My name is Madhur and I am the Service Director at Napleton's Valley Hyundai. I apologize for the concerns during your last service visit. We strive to deliver 5 star service to every customer every visit. We fell short at your last visit. I will contact you further.

Thank You

Verified Customer
Chicago, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020 Category: Service
2 thumbs up
Had a 2pm appointment, don't know if they were working by appointment, but estimated time for completion was right on the money. Only negative is that everyone in the waiting room weren't wearing a mask.
Recommended
Verified Customer
Bolingbrook, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
service was on-point.
I was able to use a coupon which saved me alot of money
Recommended
NC
Nanci C.
Aurora, IL
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
John servicemgr
He was kind thoughtful and very helpful!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2020 Category: Service
Time in line when appt set!
Waited more than 40 minutes to leave car. Oil chang moe than 2 hrs!
MB
MADHUR B. from Napleton's Valley Hyundai responded on 06/29/2020

Hello,

Thank you for speaking to me today. I look forward to exceeding your expectations in the future.

Madhur Bawa

Service Director

SS
Stephanie S.
Naperville, IL
2016 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Resolved my issue
I recently bought a 2016 Hyundai Elantra from this place and had some
Issues come up with it which they resolved professionally and fixed the car. The facility is super clean and always has snacks and coffee In the waiting room and everyone is super nice.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2020 Category: Service
Bad
I bought this car and already had issues with it the following day I drove it. The engine light was on. I took it in the next day and was told a canister needed replacing which they did for free I thought everything was OK but obviously I thought wrong because the following day I had a passenger in the car that brought to my attention that there was liquid coming out of the glove compartment and it wasn’t dripping it was pouring out every time I would take a turn while driving I am super unhappy with the quality of the car that this dealership has sold me and will not be giving them my business any longer.
MB
MADHUR B. from Napleton's Valley Hyundai responded on 06/29/2020

Hello,

My name is Madhur and I am the Service Director at Napleton's Valley Hyundai. I apologize for the concerns during your last service visit. We strive to deliver 5 star service to every customer every visit. We fell short at your last visit. I will contact you further.

Thank You

KY
Kae Y.
Naperville, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Very friendly and professional
Been driving hyundai cars for years. Had issue with air leak from one tire and the Napleton's valley hyundai took me in right away and took care of the issue in timely manner. Very clean facility with friendly service.
Recommended
MB
Manuel B.
Naperville, IL
2020 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2020 Category: Service
Hyundai Sonata 2020
Good
Recommended