Napleton's Valley Hyundai

Hello David,

I'd like to personally reach out and introduce myself.  My name is Mike Petrasek, Service Manager at Napleton's Valley Hyundai. I recently started here in the service department and one of the first things I wanted to do is reach out to anyone that left a score less than 5 because that is what we strive for. 

Thank you for your review.  3 stars is not perfect, and I expect a perfect visit.  Clearly this is because we didn’t exceed your expectations; and can understand why!  We create appointments so we can schedule accordingly the work flow.  We typically ask for 45 minutes to-an-hour for an oil change, as you are receiving more than just an oil change.  I pulled up the time stamps and it looks like you were here for 57 minutes.  Of course this time means nothing if we don't inform you of it!  We have to build the value; Value in an oil change performed by a factory trained mechanic, Synthetic blend oil and original factory parts, complimentary multi-point inspection and car washes, as well as free Wi-Fi and Starbucks coffee!  
 
I've worked in the industry for 18 years now. I believe with my addition to Napleton’s Valley Hyundai we can turn it around to being the top service department in our area and we can only get there through exceptional customer service.  

Please reach out to me at any time.  I would like to make this a perfect visit for you.  My email address is mpetrasek@napleton.com or contact me at (630)851-2500.

Thank you and I look forward to hearing from you!
- Mike Petrasek

Hello,

Thank you so much for sharing your recent experience with us, Jacqueline!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

I'd like to personally reach out and introduce myself.  My name is Mike Petrasek, Service Manager at Napleton's Valley Hyundai. I recently started here in the service department and one of the first things I wanted to do is reach out to anyone that left a score less than 5 because that is what we strive for. 

Thank you for your review.  4 stars is not perfect however, and I expect a perfect visit!  Clearly this is because we didn’t exceed your expectations; and I would love to hear why!  
 
I've worked in the industry for 18 years now. I believe with my addition to Napleton’s Valley Hyundai we can turn it around to being the top service department in our area and we can only get there through exceptional customer service.  

Please reach out to me at any time.  I would like to make this a perfect visit for you.  My email address is mpetrasek@napleton.com or contact me at (630)851-2500.

Thank you and I look forward to hearing from you!
- Mike Petrasek

Hello,

Thank you so much for sharing your recent experience with us, Walt!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Michael!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us! We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours. We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us! We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours. We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Leonard!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Frank!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Ashley!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Loretta!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Tom!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Walter!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Jenna!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us, Dawn!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience and we’re glad you enjoyed yours.  We hope to see you very soon!