Napleton's Valley Hyundai

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630-851-2500
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Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

3476 Reviews

5 star
70%
4 star
14%
3 star
6%
2 star
4%
1 star
4%

ReScore Reviews™ (59)

ReScore
Overall Rating 3.5084758/5Overall Rating 3.5084758/5Overall Rating 3.5084758/5rating 3.5084758rating 3.5084758
Original
Overall Rating 2.0678/5Overall Rating 2.0678/5rating 2.0678rating 2.0678rating 2.0678
87% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

SB
Stephen B.
Naperville, IL
2011 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019 Category: Service
Very clean
The work was done in a timely manner.
Recommended
Verified Customer
Aurora, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Warning light
The only drawback with this visit was that my light went on Friday night and was not able to get in until Monday. Service was good and quick. Part was covered by warranty.
Recommended
Verified Customer
Plainfield, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Oil change
As usual, great experience.
Recommended
TA
Troy A.
Hanover Park, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
People at Napleton Valley Hyundai are great!
The only friction point was calling to schedule. That is obviously handled by another agency outside the dealership and it was brutal to claw through to set the appointment.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
West Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Positive customer service
Customer service was friendly, fast, and thorough.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

JL
Jose L.
Carol Stream, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
None
None
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

BJ
Brionna J.
Aurora, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Hyundai Motor Service-Naperville
I want to thank the whole Service team at Napelton Valley Hyundai for there prompt and wonderful service to my vehicle. From the moment i came in for the estimate, to scheduling my appointment and arriving to drop off my vehicle I was provided with valued Customer service. From receiving a shuttle to work and both Heather assisting with check in and Syahed assisting me and updating me on my vehicles diagnostics i was completely satisfied with the service i was provided. I look forward to all future maintenance being done with Napelton Hyundai direct.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

AD
Albert D.
Sandwich, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Quick efficient service.
Service lady was friendly, efficient and got me in and out of there quickly. Car was washed and got the road salt off of it nicely.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Naperville, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Good job
Service was quicker than expected
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/19/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

JC
Joe C.
Plainfield, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2019 Category: Service
Oil change
Nice friendly people and good waiting area
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/18/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

JN
James N.
Naperville, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Recall notice
Quick service for a recall issue.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/18/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

SC
Serafin C.
Bartlett, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Car sensor replaced
All good
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/16/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

CN
Ceaser N.
Park Forest, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service
Service attendent at desk was great!!!!!
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/16/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

KM
Kevin M.
Oswego, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2019 Category: Service
You have nice cars!
Not quite satisfied with the service yet! I havent gotten my car back yet. Its been a couple of days already. Like I said. May need to switch to another car!
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/16/2019

This survey is for Kevin in service, thank you.

BS
Barbara S.
Naperville, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Efficient
Great customer service and efficient
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Aurora, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Always shows care and respect for service needs.
Sam Zayed always makes sure that my car is safely checked for any needs that arise. He is considerate, caring, and shows concern for whatever the situation would be.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Aurora, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2019 Category: Service
BAD WIPERS
wipers that were replaced were not the same model as the original wipers my car came with. i was not informed of that before they were replaced. the wipers made a horrible screeching loud noise when they were on while it was raining.
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Kevin will be contacting you to get those wiper blades replaced with the orginal equipment.

TP
Thomas P.
Naperville, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
A Day at the Car Place.
The people and service.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Naperville, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Oil Change
Service was very quick.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

JZ
John Z.
Naperville, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Mz
Service Appointment started on time, was completeed quickly, and my Sonata was delivered with a smile.
Recommended
CHRIS A R., Service Director from Napleton's Valley Hyundai responded on 02/15/2019

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.