Napleton's Valley Hyundai


Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

2059 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.2962944/5Overall Rating 3.2962944/5Overall Rating 3.2962944/5rating 3.2962944rating 3.2962944
Original
Overall Rating 2.03704/5Overall Rating 2.03704/5rating 2.03704rating 2.03704rating 2.03704
85% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Services on 12-09-2017 at 9:00 am. "
The services rendered were professional, courteous and helpful with what my vehicle needs (for services) in the future. My Service Representative/Consultant - Mike Petrasek was knowledgeable and very helpful in explanation of the services needed. The experience was good and will definitely be returning for the future services.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/12/2017 03:35 PM
John S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John S"
Good service and the staff is friendly and courteous.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 03:09 PM
Catherine B. on 12/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good experience"
Jeff was good to work with
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 01:28 PM
Lori S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Staff was very professional and service was fast
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 11:24 AM
Alex F. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service manager Matt and asst service manager Sam were phenomenal. They addressed all my concerns and exceeded the service quality beyond 100%.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 11:15 AM
Verified Customer on 12/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"tuscon"
location--hours
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 12:55 AM
Jerry S. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service appointment"
Due to corporate meeting check in was slow. Requested to save old parts but that didn't happen. Rest of service was very good.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 04:56 PM
Katie D. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great service, mike was great, super timely and ahead of schedule!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 04:13 PM
Charlotte Z. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good prompt service"
everything handled in a timely manner
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 12:05 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Charlotte!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/11/2017 11:01 AM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Ilian!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Henry A. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close to my home"
In and out relatively quickly
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 10:53 AM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello Henry,

I'd like to personally reach out and introduce myself.  My name is Mike Petrasek, Service Manager at Napleton's Valley Hyundai. I recently started here in the service department and one of the first things I wanted to do is reach out to anyone that left a score less than 5 because that is what we strive for. 

Thank you for your review.  4 stars is not perfect however, and I expect a perfect visit!  Clearly this is because we didn't exceed your expectations; and I would love to hear why!  
 
I've worked in the industry for 18 years now. I believe with my addition to Napleton's Valley Hyundai we can turn it around to being the top service department in our area and we can only get there through exceptional customer service.  

Please reach out to me at any time.  I would like to make this a perfect visit for you.  My email address is mpetrasek@napleton.com or contact me at (630)851-2500.

Thank you and I look forward to hearing from you!
- Mike Petrasek

Lorrie L. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Friendly service and smiling faces "
I Love coming here, everyone treats you with such kindness and they do excellent work on my car.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/10/2017 12:39 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Lorrie!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Deborah F. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and professional"
Efficient and professional
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/09/2017 06:02 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Deborah!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The best!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/09/2017 05:08 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Brian L. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Servive"
I am very pleased with the work. The car drives like a dream!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/09/2017 04:18 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Brian!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and reliable service"
I pleased to know that service is available late hours. With my work schedule, this is convenient. They were able to fit me in and the wait time was not lengthy. Excellent service.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/09/2017 04:44 AM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you "
Thank you
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 03:02 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Jack H. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A car wash to"
Gets the job done in a timely fashion
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/08/2017 02:59 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Jack!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service rep"
Todd Fuller definitely has a customer first attitude. He was very knowledgeable, timely and answered all of my questions.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 02:34 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

Christine W. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service I recieved on Dec. 6 was timely and efficient."
Tobby was informative and made sure the job was done in a timely manner.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 01:37 PM
Michael P. at Napleton's Valley Hyundai responded on 12/11/2017

Hello,

Thank you so much for sharing your recent experience with us, Christine!  We work hard to provide each of our customers with the best automotive experience.  We hope to see you very soon!

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