Napleton's Valley Hyundai

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630-851-2500
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Overview

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4

3176 Reviews

5 star
69%
4 star
14%
3 star
6%
2 star
4%
1 star
4%

ReScore Reviews™ (51)

ReScore
Overall Rating 3.4509771/5Overall Rating 3.4509771/5Overall Rating 3.4509771/5rating 3.4509771rating 3.4509771
Original
Overall Rating 2.07843/5Overall Rating 2.07843/5rating 2.07843rating 2.07843rating 2.07843
87% Would Recommend
100% Business Response
Latest Review 33 minutes ago

Reviews

BP
Bogumila P.
Aurora, IL
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Fast , friendly and understanding !
Like always, friendly staff, Sam, Arleene,
make me feel at ease.
Efficient, fast, informative .
Thank U very much.
Recommended
LN
Leslie N.
Naperville, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Genesis
It is a very professional and clean place, they attend to all of the customers concerns.
Recommended
RS
Richard S.
Elmhurst, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Oil change
I went in for a oil change and then had oil drops on my garage floor. I called and when I brought it back they were very good about correcting the problem.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

GZ
George Z.
Aurora, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Speedy and Great service
I had serviced my vehicle on 11/5. I dont remember who exactly helped me. I think it was Chris. The best part I liked was - I was told it was good to do the around 30K mile inspection and change of some parts which was around $100+. Then the sales person called me and said the parts were in good shape and they didnt have to be replaced. So I was charged only for oil change and I had a free coupon, so basically I paid $0. I am glad they inspected and told me I didnt have to change the parts and thus saving me $$$.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

TO
Terry O.
Aurora, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Communication
Was treated very well,. But the communication between staff and customer is poor and two things were not done when I was told it would be done.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Bolingbrook, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Excellent customer service.
Excellent customer service.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Winfield, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service and people
Great people and service
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

DB
David B.
Big Rock, IL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Scheduled Maintenance
Nobody likes paying for auto service, especially those milestone marks which lead to hundred of dollars, but at least the 15,000 service this week on my 2017 Sonata Hybrid Limited was completed in good time. The Service staff was friendly and updated me each time one of the ordered services had been completed.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/15/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Romeoville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great customer service
Not only do they have great and personable customer service but I feel confident in their ability to properly care for my Hyundai.
Recommended
MICHAEL P. from Napleton's Valley Hyundai responded on 11/14/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Naperville, IL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2018 Category: Service
Slow Service
Slow service
MICHAEL P. from Napleton's Valley Hyundai responded on 11/14/2018

Hello,

I'm glad we were able to discuss your recent service experience. Reviews, be it positive or negative, are very useful ways of learning what we're doing good, or how we can approve.  Again I apologize and can guarantee with our new leaders and process, that we will turn this around for not just you, but for everyone else.  Any questions ever, please call me at 630-423-5119.

Thank you!

KK
Karen K.
Naperville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service staff
Jeff Sanchez is personable and caring. He goes the extra mile for his customers!
Recommended
MICHAEL P. from Napleton's Valley Hyundai responded on 11/14/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

WT
Walter T.
Oswego, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The best service department
I've taken my cars to different service places since getting your car serviced became cool and Napleton's Hyundai is by far the best. No pushy service writers, questionable repairs, or surprise fees. Will definitely keep coming back and recommend them.
Recommended
MICHAEL P. from Napleton's Valley Hyundai responded on 11/14/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

DM
Dale M.
Naperville, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Timing
I think an hour and 10 minutes is a little long for an oil change when you make an appointment to have it done.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/13/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

SA
Seena A.
Aurora, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2018 Category: Service
Bad experience
1. Car for service were parked all over the place. After 10 min from my appointment time I had to leave my car outside and look for a service professional. I thought it was a labor strike .Service date - 11/10 2. Heard employees cursing and fighting in front of me 3. After the service I found out that my key was lost . After 15 minutes of search and usage of surveillance camera it was found that the sales guy who was in front of me at the cashier section took my key. Other recommendation for improvement- Cleaning Coffee area every two to three hours so it looks clean . It always have coffee stain and spilled over sugar , restroom paper towel is all over the place and the garbage needs to be emptied every few hours
MICHAEL P. from Napleton's Valley Hyundai responded on 11/14/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I am reaching out to you to go over your recent service experience. I would like to know how we could service you and your vehicle better.
I did leave you a voicemail please contact me at your convenience my direct number is 630-423-5119.

RW
Richard W.
Winfield, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good staff. Top notch
They always take care of me here. Sam and Jeff are wonderful to work with. Not all dealerships and service departments are created equal. These guys are at the top of their game and will continue to take my Genesis here for service. When I buy my next car, it will be from this dealership so I can continue to get the service levels that we all expect but rarely receive from others.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/13/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Downers Grove, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Service
Everyone I have worked with at Napleton has been extremely friendly and knowledgeable about my car. I will happily continue to come here to service my car.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/13/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Aurora, IL
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
A Service Advisor who is patient and attentive to your needs
The service advisor Mr. Sam Zayed was very
Friendly knowledgeable and helpful. He was very patient and attentive to my needs in getting my 2004 Hyundai Santa Fe repaired. Also the Mechanic who worked on my car was patient and knowledgeable when I asked questions.
I was pleased to have both of them working with me.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/13/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

DS
Daiva S.
Naperville, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Good service
Good service
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/12/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

JF
James F.
Lisle, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great job
Great folks in Napleton’s Service Department. Do a good job on our car even though our Hyndai wasn’t purchased from them.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/12/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.

Verified Customer
Bolingbrook, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
My car is in good hands
The staff is great and always really helpful.
Recommended
CHRIS A R. from Napleton's Valley Hyundai responded on 11/12/2018

Hello,
This is Chris Roach Service Director at Valley Hyundai, I wanted to thank you for your business and the wonderful remarks that you left about the service you received at our dealership. Thank you for being a valued customer.