Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

3975 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 3.6714266/5Overall Rating 3.6714266/5Overall Rating 3.6714266/5rating 3.6714266rating 3.6714266
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
88% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


AE
American E.
Naperville, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Very happy!
Great car: great service. This is my first Hyundai, and I love the vehicle! I must really appreciate Napleton's since they are a 45 minute drive from my home! The purchase was seamless; as has been the service. Would highly recommend purchasing a Hyundai at Napleton.

KW
Kathy W.
Oswego, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Service
Excellent service. In and out

Verified Customer
Naperville, IL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
people
Brie was AWESOME!!

GJ
Glenn J.
Naperville, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Service
Sam Zayed is excellent at what he does!

SP
Steve P.
Fishers, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Staff made time for me
I was visiting from out-of-state and decided to top in for a routine maintenance oil change. Even though they were extremely busy they made time to service my 2017 Tucson. Thank you Napleton Hyundai for your courteous and professional staff.

Verified Customer
Naperville, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Good car, service dept needs to improve
Over an hour for simple oil change and tire rotation. Had appointment and was on time. Car not washed as promised.

HT
Harold T.
Naperville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Service
Great service so far.Finishing 2nd with SUV and so far happy with Napelton.Very pleasant service representative.Wait for oil change an hour which is good.

GS
Gloria S.
Plainfield, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Exemplary
Everything is a fine tuned operation. Efficiency top rated. Everyone involved treats you with respect.
Also the waiting room is very comfortable and clean and a pleasant place to wait for your car.

Verified Customer
Naperville, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellence
The people and the service

Verified Customer
Lisle, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
They’ve done well by me.
Purchasing my Kona at Napleton Valley was a good experience. Coming back for reliable vehicle servicing has also been good...I have no complaints.

KB
Karen B.
Romeoville, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
Likes panera
Bri was very personable and informative. We even talked about how much we both love panera.

MW
Mary W.
Aurora, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Car care is reliable and professional.
Service advisors, particularly Kevin Kuhrt, and technicians servicing the car are a winning team.

Verified Customer
Aurora, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Always go home happy
Took my car in for a regular oil change and check-up. Sam greeted me right away, checked in the car, and informed me of my options.
He happily accepted my choices for the day and got them done.
The waiting room is comfortable and the service was performed within a reasonable time.

Verified Customer
Naperville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
great service
Sam was very informative and quickly responded to all questions.

ME
Mark E.
Plainfield, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Made time for me
The staff was friendly and accommodating when I came in for something as simple as changing a headlight.

JW
Julie W.
Aurora, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service good -
Only for service

Verified Customer
Naperville, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Recent Repair
Professional and thorough

Verified Customer
Bolingbrook, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Service Dept is great!!!!
Always taken care of

KH
Kim H.
Naperville, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The customer service in the service dept
Even though I had a long wait for the repairs to my car, the service dept kept me in the loop on the progress throughout my wait.

Verified Customer
Naperville, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Customer Service
Excellent service and the Napleton Valley staff is sensitive to customer needs.