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My husband and I went to this dealership back in October 2021, looking for a Veloster N. They gladly took our deposit of $1000 and told us that they would order a car and it might take a a few months. The sales person said they would be in communication with us about when the car was being ready for build . All this seemed understandable given the circumstances these days. The salesman ensured us the deposit was refundable at any time.
They completely failed to stay in communication with us; ignored emails from my husband which force him to visit the dealership in person, more than once. No record or word of any order being placed or any status of a build on the car . My husband confronted them about the fact that he had seen posts online about people at other dealerships, putting deposits down in December and had already got their cars.
No one at the dealership, including the manager seem to be interested in giving him any information or salvaging the sale. In fact at one point two salesmen made it very obvious that they were talking trash about my husband from afar in an attempt to be intimidating.
I'm completely blown away as to how things took such a turn and why . So now I'm forced to dispute the charges with my bank and file for a small claims hearing. Why would a dealership need to steal $1000 from someone? Completely horrible thing to do.