Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

107 Reviews

97% Would Recommend
Latest Review 10 days ago

Reviews


JK
Jack K.
Chino Hills, CA
Honda Odyssey
Verified Customer
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05/14/2019 Category: Service
Jack said the staff did everything they said they would. The service was timely and the quote was honored.
This review was collected via phone interview by Customer Research Inc.

LS
Laif S.
Ontario, CA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Laif said that John is knowledgeable on automobiles, he's clear with his pricing, fair with pricing, good with timing and he makes time to deal with his vehicles.
This review was collected via phone interview by Customer Research Inc.

BW
Brandon W.
Ontario, CA
Dodge Pickup
Verified Customer
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04/30/2019 Category: Service
Brandon said all of the staff members were nice and polite. He appreciates all of Johns help because he gave him good advice and he was also very friendly.
This review was collected via phone interview by Customer Research Inc.

SN
Steve N.
Ontario, CA
Chevrolet Silverado 1500
Verified Customer
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04/30/2019 Category: Service
Steve said this business was awesome and he has gone there for a few years. John an employee at this business was straight up and a very honest guy. He was very reasonable. They take care of business and have high quality work. They are not shady.
This review was collected via phone interview by Customer Research Inc.

SG
Sharon G.
Rialto, CA
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Sharon said the service was excellent. John was very personable and he always takes care of her vehicle. This business is the best and she loves them.
This review was collected via phone interview by Customer Research Inc.

SS
Sal S.
Ontario, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Sal said he was satisfied with the service. He said John was honest, knowledgeable, and professional.
This review was collected via phone interview by Customer Research Inc.

WS
Wesley S.
Ontario, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Wesley said the staff explained everything and did the needed work and not what he did not need.
This review was collected via phone interview by Customer Research Inc.

SK
Sierra K.
Ontario, CA
Toyota Matrix
Verified Customer
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03/24/2019
Great Service!
We are always pleased with the service and work of New Era!

SV
Susan V.
Ontario, CA
Nissan Altima
Verified Customer
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03/23/2019
Why I love New Era Automotive
New Era Automotive is the best! John is very honest and trustworthy and always goes above and beyond for all his customers.

LS
Laif S.
Ontario, CA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Laif said the pricing was fair. The staff were knowledgeable.
This review was collected via phone interview by Customer Research Inc.

PB
Patricia B.
CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Patricia said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Rancho Cucamonga, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Mark said that all of his concerns were handled professionally and thoroughly.
This review was collected via phone interview by Customer Research Inc.

AV
Andy V.
Eastvale, CA
Honda Clarity Electric
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Great service and fast!
Appreciate their honesty and fast service!

DW
Devin W.
Chino Hills, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Devin said that the place was very helpful, their prices were good and they didn't force anything on him that he didn't need.
This review was collected via phone interview by Customer Research Inc.

DH
Dillon H.
Ontario, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Always awesome
Great job as always. Honest, good work at an honest price. Will be a customer for life.

Verified Customer
Ontario, CA
Honda Civic Sdn
Verified Customer
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01/29/2019
Excellent service as always!
I have been taking my cars to John for a few years nkw and I will not go anywhere else.. service is top notch and any issues I have with the car is explained to me thoroughly.

JG
Jose G.
Pomona, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Jose said the employees were pretty straight forward.
This review was collected via phone interview by Customer Research Inc.

KS
Karlyn S.
Rancho Cucamonga, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Great visit
John does a fantastic job and is extremely knowledgeable and informative.

AT
Aaron T.
Chino Hills, CA
Ford Edge
Verified Customer
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12/27/2018
Thorough
Can always count on this place to perform needed service on my vehicle & also inform of any upcoming necessary maintenance. Had my Oil changed recently on this visit & my car battery was tested & came back with weak results. Because New Era proactively checked I was able to get the battery replaced completely for free under warranty rather then end up stranded later on down the road. I will continue to return as its hard to find other shops with the quality of service & communication that this shop has been providing.

DW
Devin W.
Chino Hills, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Devin said the pricing was good and the staff was honest.
This review was collected via phone interview by Customer Research Inc.

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