Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

377 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


LT
Lee T.
Saint Helena, CA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Lee said they have great customer service and got every thing finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JA
Juan A.
San Rafael, CA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Juan said the service was very good. The staff was very honest which he liked. It showed in the work done. It was a good place to go. They were very thorough and quick.
This review was collected via phone interview by Customer Research Inc.

KC
Kenneth C.
Santa Rosa, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Kenneth said they were very helpful in clarifying what was needed. Kenneth liked their honest approach.
This review was collected via phone interview by Customer Research Inc.

KC
Kyle C.
Windsor, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Kyle said he had no issues at this facility and it was quick service. He stated that the process was easy and he trusted the mechanics working on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TF
Ted F.
Santa Rosa, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Ted said the service is great at the facility and to keep doing a good job.
This review was collected via phone interview by Customer Research Inc.

DK
Diana K.
California
MINI Cooper Hardtop
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2018 Category: Service
Diana said they are a bunch of thieves and liars. They were totally trying to take her money after she was a victim of fire. She bought four brand new tires, a battery and a boot in the back axle from another facility and it was still under the price of what this business wanted to charge her for one item. They tried to charge her $2,300 to change her steering pump. They removed her cooling fan off of her steering wheel pump and never put it back and when she went to pick up the vehicle they still had it. They were trying to cheat her. There was nothing wrong with the fan.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
California
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
John said he was simply happy with what they did and their service.
This review was collected via phone interview by Customer Research Inc.

LM
Logan M.
California
BMW 328is
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Logan said every time he goes into the business, the staff are super helpful, and provide lots of information.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
Santa Rosa, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Peter said he enjoyed the staff, and the facility in general.
This review was collected via phone interview by Customer Research Inc.

DG
DAVID G.
Sonoma, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Reliablity Central
These guys are consistent. Get you in, get you out, always right the first time. Been that way for years.

TL
Tracy L.
Santa Rosa, CA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Tracy said she went in for a basic oil change. Her AC stopped working and they were able to get it fixed in a timely manner. They had a rental vehicle available for her, and they are always very friendly.
This review was collected via phone interview by Customer Research Inc.

CT
Courtney T.
Corona, CA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Courtney said she always receives great service.
This review was collected via phone interview by Customer Research Inc.

GA
Gene A.
Santa Rosa, CA
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Susan. She said the business goes above and beyond to help and figure out problems.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Santa Rosa, CA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
David said the staff were honest, down to earth and very helpful. James, Matt and the rest of the staff were amazing. This business is an optimal place to get a BMW taken care of.
This review was collected via phone interview by Customer Research Inc.

TR
Travis R.
California
BMW 328is
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Travis said the business was honest and they did good work.
This review was collected via phone interview by Customer Research Inc.

GL
Gina L.
Santa Rosa, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Gina said this business has always been able to get her in when she needs it. They normally have a loaner vehicle for her. The employees are friendly, explain things well, and always give her really good service.
This review was collected via phone interview by Customer Research Inc.

MC
Marisala C.
Santa Rosa, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Marisala said the business was up front about the service needed for her vehicle and provided a complimentary ride to her job.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Healdsburg, CA
MINI Cooper Countryman
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
David said the staff at this business were friendly, and they are experts in what they do. For a small business they do an excellent job.
This review was collected via phone interview by Customer Research Inc.

SB
Stewie B.
California
BMW 318ti
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Stewie said the business provides excellent customer service.
This review was collected via phone interview by Customer Research Inc.

CV
Christian V.
Santa Rosa, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Christopher. He said they are easy to work with. They are honest and he can trust their work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 377 in total