Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

356 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 3 days ago

Reviews


LH
Laura H.
Forestville, CA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Laura said the staff was nice, the business is great, and she was kept informed even though it was expensive.
This review was collected via phone interview by Customer Research Inc.

SK
STUART K.
Windsor, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Another Great Experience
Trust. They have always provided great service, and give great advice on what should be done and/or what is going to need to be done.

DA
Doron A.
Santa Rosa, CA
BMW 6 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Doron said they're friendly.
This review was collected via phone interview by Customer Research Inc.

CC
Carlos C.
California
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Carlos said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

AG
Analicia G.
Santa Rosa, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Analicia said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

MB
Megan B.
Windsor, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Spoke with Ben. He said the service at this business is always excellent.
This review was collected via phone interview by Customer Research Inc.

KG
KEVIN G.
Petaluma, CA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Tried them. Liked them. Will go back!
I have an e60 M5 which might as well be a B.O.A.T. (bust out another thousand) for each service that happens. I know a little about a little when it comes to my car but I don't have goodies like a lift to perform stuff by myself. I've been looking for a BMW indy in the NorthBay for quite sometime. Bavarian came recommended on a forum I belong to and I would have to agree with the sentiment. They're honest, work fast and true enthusiasts. My service was fairly simple as a test to see how they did (they passed with flying colors). I was impressed with everything from their customer service (loaner car -who does that these days besides the stealerships?) to accurate (read: not marked up 1000%) pricing on parts and labor. and quality of their work and care that they give to the cars. I have more scheduled services I need done and I'll definitely be going back there to get them done.

KG
Kevin G.
Windsor, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Kevin said that after a bad experience at another place, the staff was very helpful and knowledgeable and they wish they'd gone to their facility in the first place.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
California
Volkswagen Tiguan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Peter said this business was great.
This review was collected via phone interview by Customer Research Inc.

RM
RACHEL M.
Santa Rosa, CA
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Best customer service
I go to these guys for every problem with my car. They always take the time to tell me exactly what's wrong, how they fixed it, give me a courtesy ride to and from their shop if I need it, and work great with my warranty company to help get work paid for. It's also quite obvious that everyone loves working there, because everyone is just happy. They've got my business!

SS
Shawn S.
Santa Rosa, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Shawn said the staff is very knowledgeable and he has a good level of confidence in their work.
This review was collected via phone interview by Customer Research Inc.

SB
Scotty B.
California
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Scotty said the employees provided awesome service. They got his repairs right. The work was at an awesome price.
This review was collected via phone interview by Customer Research Inc.

KC
Kenneth C.
Santa Rosa, CA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Kenneth said they are very fast and competent. This is a good business to use. Their explanations were good.
This review was collected via phone interview by Customer Research Inc.

CR
CHIP R.
Windsor, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
North Bay Bavarian ROCKS!!!
I have been taking my BMWs to North Bay Bavarian for over 15 years. I have always received friendly, knowledgeable, top-notch service! Rick, Matt, James, and team are always looking out for my best interest in an effort to deliver the best possible solution, but also save costs where possible. I always recommend North Bay Bavarian to all my BMW and Mini owning friends and acquaintances. North Bay Bavarian ROCKS!!!

LG
Leslie G.
Sebastopol, CA
BMW 135i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Leslie said that he has always received good service at the facility and that when he goes in they fix his problem.
This review was collected via phone interview by Customer Research Inc.

MD
Misti D.
Santa Rosa, CA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Misti said they were wonderful. They got them right in. She stated the vehicle was serviced in such a manner that she felt it was safe for her daughter to drive.
This review was collected via phone interview by Customer Research Inc.

LS
Lauren S.
Santa Rosa, CA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Lauren said the employees do a good job, are nice people, and communicate well.
This review was collected via phone interview by Customer Research Inc.

KA
Kehaulani A.
Graton, CA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Kehaulani said the staff were more than fair with her. She expected to be at the facility for hours, but they took a look at her vehicle, and not 3 minutes later explained that the vehicle was fine. She wasn't charged anything. They were fast and the staff was professional, kind, and pleasant. She was very pleased.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Windsor, CA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
John said he was happy with the price of services.
This review was collected via phone interview by Customer Research Inc.

BJ
BRET J.
Petaluma, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
NBB repaired my oil leak
I called NBB on Tuesday about an oil leak. They repaired and had our car back to us the next day. Thank you

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