Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2252 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.5405427/5Overall Rating 4.5405427/5Overall Rating 4.5405427/5Overall Rating 4.5405427/5rating 4.5405427
Original
Overall Rating 2.18919/5Overall Rating 2.18919/5rating 2.18919rating 2.18919rating 2.18919
94% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


AZ
Antoinette Z.
East Amherst, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great Customer Service
Quality customer service done quickly

PP
Paul P.
Buffalo, NY
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Very courteous and much faster with service in new facility
They worked very hard to find our problem and did not hesitate to say they weren't sure what was wrong!

DP
Darlene P.
Amherst, NY
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly and fast
I love my Notthrown Hyundai team. They are friendly and fast.

Verified Customer
Athol Springs, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Excellent Service
Comfortable customer waiting room stocked with coffee and cookies, work finished quickly and car returned freshly washed.

Verified Customer
Lockport, NY
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Good job
Great people
Luke S., Web Manager from Northtown Hyundai responded on 09/21/2018

Thank you for taking the time to leave us 5 stars. It's appreciated. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

PL
Pedro L.
Buffalo, NY
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Pete
Had better service in the past.
Luke S., Web Manager from Northtown Hyundai responded on 09/21/2018

Sorry to hear this. Did you already schedule the next appointment or speak to anyone about the issue not being resolved? I'm hear to help if I can. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com
Luke S., Web Manager from Northtown Hyundai responded on 09/21/2018

*here

Luke Schnell
Web Manager
l.schnell@northtownauto.com

JC
Jorge C.
Tonawanda, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
The cookies
Great easy service. Not a long wait. Friendly and professional environment
Luke S., Web Manager from Northtown Hyundai responded on 09/21/2018

Thank you for leaving us a review and rating us 5 stars. We appreciate it. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

DS
Dominic S.
Tonawanda, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Blank
Every time I come to have services done, everyone is very helpful and courteous. Always get out in A timely manner.
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you Dominic for your repeat business. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

LL
Lakeisha L.
Buffalo, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Quick service
The work on my car was done very fast. The staff, as always, was very welcoming, and their cookies are amazing!
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you for the nice feedback, and I agree with you about the cookies! 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

KG
Kathryn G.
Buffalo, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Always Satisfied
Appointments are readily available to meet my schedule and staff/services are prompt and timely. Representatives are courteous and accommodating and waiting area is comfortable. The added touches of washing my car and topping off the washer fluid are greatly appreciated.

RH
Rhinehart H.
Alden, NY
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great service, friendly staff
Phil is my service manager and has provided me with outstanding customer service. He explains very clearly, any issues with my vehicle and recommended remedies. I have had very positive experiences with the services provided.
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

We really appreciate it, thank you. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

Verified Customer
North Tonawanda, NY
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
They treat each individual like family, keep you updated and will wash your car when they are finished
See title
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you for the kind words and 5 stars.

Luke Schnell
Web Manager
l.schnell@northtownauto.com

EB
Edward B.
Williamsville, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service is great at the dealership
Wonderful service at Northtown Hyundai
Hyundai roadside assistance was poor. Waited two and a half hours for a tow truck on a sunny September morning. Called for updates and was told there were 2 calls ahead of me. Repeatefly lied about the estimated time of arrival
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

So sorry to hear about that with Roadside! If there's anything we can do to help let us know!

Luke Schnell
Web Manager
l.schnell@northtownauto.com

DG
Douglas G.
Tn Of Tona, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Good Job
I was greeted promptly. Work performed as requested and timely. Additional issue was fully explained. Car wash was a nice touch.
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you for the great feedback

Luke Schnell
Web Manager
l.schnell@northtownauto.com

Verified Customer
Buffalo, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
good service
very pleased with service every time we come
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you so much for your continued business with us. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

MG
Matthew G.
Snyder, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service
The service I received Septl 12 was excellent. Was done properly and was a lot less costly than I had expected. I will be returning to Northtown Hyundai for further service. I have once again nominated their chocolate-chip cookie maker for Sainthood, despite all the rumors about her.
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you Matthew for the five stars and for making me chuckle. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

DF
David F.
Niagara Falls, NY
2012 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
great staff and svc manager
Awesome awesome
Luke S., Web Manager from Northtown Hyundai responded on 09/20/2018

Thank you Thank you!

Luke Schnell
Web Manager
l.schnell@northtownauto.com

DC
Darryl C.
Buffalo, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
The individual caring you receive and the desire to satisfy.
Luke S., Web Manager from Northtown Hyundai responded on 09/19/2018

thank you for those nice words. That's what we always strive for. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

Verified Customer
Tn Of Tona, NY
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Personalized Service
Mark checked on after market parts to save me money on the front end brake work and had the car ready so I could make the luncheon appointment that I told him about.
Luke S., Web Manager from Northtown Hyundai responded on 09/18/2018

Thanks for the feedback. Glad we could help out. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

AG
Ashley G.
Cheektowaga, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Great/quick service, nice people, awesome waiting room (with warm cookies) YUM!
Luke S., Web Manager from Northtown Hyundai responded on 09/18/2018

Got to love the cookies! Thank you for the 5 stars.

Luke Schnell
Web Manager
l.schnell@northtownauto.com