ReScore Reviews™ (23)

ReScore
Overall Rating 4.2608687/5Overall Rating 4.2608687/5Overall Rating 4.2608687/5Overall Rating 4.2608687/5rating 4.2608687
Original
Overall Rating 2.17391/5Overall Rating 2.17391/5rating 2.17391rating 2.17391rating 2.17391
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Matthew D. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Great service that I am growing a custom to. Not only did they change my oil timely, but provided complementary car wash on site. They also have a great rewards program, check it out.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/23/2017 07:24 PM
Susan S. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place for service."
Extremely pleasant staff and very clean service and waiting areas.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/23/2017 01:19 PM
Verified Customer on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Northtown Hyundai does an excellent job in turning around repairs quickly and with high quality.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/23/2017 10:22 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thanks for sharing!

Karita B. on 10/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A much better than experience "
My first experience with this service department wasn't the best. After I expressed my dissatisfaction I received a call from management and was able to straighten out my concerns. Based on that conversation I gave them another chance to service one of my vehicles and was very impressed with the overall experience.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/23/2017 06:11 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank you for your review!

Christopher D. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Northtown Hyundai Service"
Good prompt service at Northtown Hyundai. Friendly knowledgeable staff answered all my questions. Service on my vehicle was completed faster than I expected. I own two Hyundai vehicles and definitely recommend Northtown for sales and service.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/22/2017 05:04 AM
464db748fb24eaa4c98215427745b7dc?s=28
Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You for sharing!

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Highly recommend northtown, always have great customer service been going there for years.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/21/2017 04:44 PM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank you for these kind words!

Paul W. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice facility."
Friendly, courteous, efficient service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:36 PM
464db748fb24eaa4c98215427745b7dc?s=28
Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You for this!

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
From the staff greeting me to the service person taking the information on my car & answering questions to the woman taking my payment, everyone was personable and efficient.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 04:13 PM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You for this review!

Carolyn M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People professional "
Great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 01:55 PM
464db748fb24eaa4c98215427745b7dc?s=28
Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You!

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm impressed!"
I got my oil change, tire rotation, inside and outside detail in about 4 hours. In addition, they noticed my inspection was expired and took care of that for me. It was kind of pricey, but the convenience was worth it to me. I also bought the deal on oil changes they offered. The only thing that would have made it better was if they came to get my car and dropped it back off to me. Overall, great service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/21/2017 12:05 PM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You for sharing and thank you for your business!

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good "
Good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 11:08 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank You for your review!

Christopher S. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great hospitality"
I was greeted with friendly and helpful hospitality. They had cookies and coffee ready for everyone...was too early for cookies for me but I love that!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:27 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/23/2017

Thank you for your review! Next time you will have to come back in the afternoon and have some cookies!! As always, thank you for your business!

Geraldine B. on 10/21/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It was fine"
Ok
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/21/2017 09:06 AM
James L., District Manager at Northtown Hyundai responded on 10/23/2017

Thank you for your feedback.

Carol G. on 10/20/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellant Service"
Efficient & timely service provided by educated and courteous employees
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/20/2017 05:46 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/20/2017

Thank you for your review!

David R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:22 PM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/19/2017

This is awesome! Thank You for sharing!!

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recommend"
Friendly service. Clean. Good work. And a car wash for just getting an oil change/tire rotation!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:03 AM
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Danielle S., Marketing Coordinator at Northtown Hyundai responded on 10/18/2017

Thank You. This is awesome to hear!

Ilse F. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"timely, clean and efficient"
Great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:47 PM
Mike A. at Northtown Hyundai responded on 10/17/2017

Thank you for the review.  Take care and thanks for coming to Northtown Hyundai!!

Carol M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very satisfied with Christian's customer service"
It was a pleasure dealing with Christian and he even let me come in before service hours to have my car information entered into the computer so I was able to make it to work in time. I felt that he truly cared about the customer. He was very patient with me and answered all my questions in great detail, putting my mind at ease for the car work that was going to be done. I would definitely recommend to go through Christian for any car service needs.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/16/2017 08:09 AM
Mike A. at Northtown Hyundai responded on 10/16/2017

Thanks, Carol!  So happy all went well.  Take care.

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
No hidden fees. Great customer service.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/15/2017 08:45 AM
Mike A. at Northtown Hyundai responded on 10/15/2017

Thanks for the comments!

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I liked the older set up where there were work stations to sit at. The new place only had one tall table with chairs to work while I was waiting. "
great staff - very professional, kind and helpful.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:30 AM
Mike A. at Northtown Hyundai responded on 10/15/2017

Thanks for the input.  It's appreciated.  Glad all went well with the team at the store.  Take care.

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