Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2369 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.5526295/5Overall Rating 4.5526295/5Overall Rating 4.5526295/5Overall Rating 4.5526295/5rating 4.5526295
Original
Overall Rating 2.21053/5Overall Rating 2.21053/5rating 2.21053rating 2.21053rating 2.21053
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


MP
Michael P.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Tire fix
The staff was friendly and knowledgeable. The tire was fixed very quickly .
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the 5 star we appreciate your time to fill out the survey and your business....


SD
Susan D.
Amherst, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service department
service and consultation was very helpful. I purchased new tires and had inspection.
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the 5 star rating we apprecaite your kind words 


Verified Customer
Buffalo, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Fast and friendly
Always great service
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the excellent 5 star rating we appreciate your time and business


LC
Lorelei C.
North Tonawanda, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
great atmosphere
I was quickly serviced and was very satisfied.
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you for taking the time to fill out the survey, we appreciate your time and business.. 


NB
Norma B.
Tonawanda, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
the top notch staff
The thought of having to get my car serviced isn't irritating, or feeling like what a hassle. No, instead I can view it as one necessity that a pleasure. Kudos to the AWESOME staff 😜
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you so much for the kind words we appreciate your time and business....


Verified Customer
Lancaster, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Excellent
Friendly, helpful and on time
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank You so much for the 5 star rating we appreciate you time and kind words thank you ..


Verified Customer
Cheektowaga, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Happy customer
Easy to get appt and quick service
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you for the 5 star we appreciate your time to fill out the survey, and your business 


Verified Customer
Tonawanda, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Very good experience.
The service went very quickly and they did what I requested. Isabelle the service writer was very pleasant. Very satisfied with everything. Thank-you!
Luke S., Web Manager from Northtown Hyundai responded on 11/12/2018

Thanks so much for taking the time to leave this useful feedback. It's always appreciate. Have a great evening. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

KJ
Karen J.
Tn Of Tona, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
nice staff
nice staff, clean facility and they did routine service very quickly. Could not get to speak to the "smart tech" with a question I had and they did not fill windshield washer fluid ( Northtown Toyota always did)
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You for the 4 star rating looking forward to earning a 5 star next visit thank you again 


SP
Stanley P.
North Tonawanda, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service
Goodservice
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You so much for the 5 star rating we appreciate your time and business...


MC
Margaret C.
Grand Island, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
Service was done quickly. Staff is courteous and friendly.
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you for taking the time to fill the survey out we appreciate the 5 star and your business 


Verified Customer
Wilson, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
nice people
Comfortable Lounge areas, fresh cookies and coffee, prompt service
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You for the 5 star rating we apprecaite your time to fill out the survey thank you again ....


CM
Carolyn M.
Buffalo, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Everyone is so accommodating.
As always,
Great service, professional attendants, comfortable waiting area.
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you for the excellent rating we appreciate your time and business ...


GR
Gerald R.
North Tonawanda, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
excellent service
very courteous, very clean waiting room
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You so much for the 5 star rating we appreciate your time and business 


RK
Richard K.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Thank You Northtown
A great place to buy a Hyundai and have it service by there excellent People.
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you, for taking the time to fill out the survey we appreciate your time and business..


MA
Muhammad A.
Cheektowaga, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Northtown Hyundai is the Best!!
I always bring my car to Northtown Hyundai and every person who I deal with is highly professional and very kind. They have the best customer service and so compassionate. They know what they are talking about. I have finally found a place where I can take my car and be worry free.. They are not overpriced and good.
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Wow, what a nice review! We really appreciate it and are happy to help you anytime. We'll see you next time, have a great day.

Luke Schnell
Web Manager
l.schnell@northtownauto.com

CB
Colleen B.
North Tonawanda, NY
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The people
Your customer service was excellent everyone was very nice. The price was exactly what they said it would be which was appreciated.
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

So happy we could help you and that things went smoothly. We'll see you next time!

Luke Schnell
Web Manager
l.schnell@northtownauto.com

RC
Ronald C.
East Amherst, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Prompt, efficient service
The service manager assessed my needs and handled everything professionally. The service was promised for 45 minutes and they delivered. Courteous in all respects. The customer waiting area was comfortable and included good coffee and baked goods.
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

We appreciate it Ronald. Thank you for your business and happy to hear you're enjoying the new facilities. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com

AM
Amanda M.
Buffalo, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Customer Service!
Because of the way they treat their customers, I think I’ll be a customer for life! Super quick service with a free car wash, customer lounge with free snacks and beverages and an overall just very comfortable atmosphere. And a very polite and attentive staff.
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Glad to hear our new facilities...and cookies are being enjoyed! Thank you for the response!

Luke Schnell
Web Manager
l.schnell@northtownauto.com

DB
David B.
Perry, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great Dealership
Friendly, competent staff. Service always done in a timely manner.
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Thank you for the rating.

Luke Schnell
Web Manager
l.schnell@northtownauto.com