Northtown Hyundai

Write a review
716-992-6536
Directions
Appointment

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2369 Reviews

5 star
80%
4 star
11%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (38)

ReScore
Overall Rating 4.5526295/5Overall Rating 4.5526295/5Overall Rating 4.5526295/5Overall Rating 4.5526295/5rating 4.5526295
Original
Overall Rating 2.21053/5Overall Rating 2.21053/5rating 2.21053rating 2.21053rating 2.21053
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews

MP
Michael P.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Tire fix
The staff was friendly and knowledgeable. The tire was fixed very quickly .
Recommended
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the 5 star we appreciate your time to fill out the survey and your business....

SD
Susan D.
Amherst, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service department
service and consultation was very helpful. I purchased new tires and had inspection.
Recommended
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the 5 star rating we apprecaite your kind words 

Verified Customer
Buffalo, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Fast and friendly
Always great service
Recommended
JERRY G. from Northtown Hyundai responded on 11/14/2018

Thank you so much for the excellent 5 star rating we appreciate your time and business

LC
Lorelei C.
North Tonawanda, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
great atmosphere
I was quickly serviced and was very satisfied.
Recommended
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you for taking the time to fill out the survey, we appreciate your time and business.. 

NB
Norma B.
Tonawanda, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
the top notch staff
The thought of having to get my car serviced isn't irritating, or feeling like what a hassle. No, instead I can view it as one necessity that a pleasure. Kudos to the AWESOME staff 😜
Recommended
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you so much for the kind words we appreciate your time and business....

Verified Customer
Lancaster, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Excellent
Friendly, helpful and on time
Recommended
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank You so much for the 5 star rating we appreciate you time and kind words thank you ..

Verified Customer
Cheektowaga, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Happy customer
Easy to get appt and quick service
Recommended
JERRY G. from Northtown Hyundai responded on 11/13/2018

Thank you for the 5 star we appreciate your time to fill out the survey, and your business 

Verified Customer
Tonawanda, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Very good experience.
The service went very quickly and they did what I requested. Isabelle the service writer was very pleasant. Very satisfied with everything. Thank-you!
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/12/2018

Thanks so much for taking the time to leave this useful feedback. It's always appreciate. Have a great evening. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com
KJ
Karen J.
Tn Of Tona, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
nice staff
nice staff, clean facility and they did routine service very quickly. Could not get to speak to the "smart tech" with a question I had and they did not fill windshield washer fluid ( Northtown Toyota always did)
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You for the 4 star rating looking forward to earning a 5 star next visit thank you again 

SP
Stanley P.
North Tonawanda, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service
Goodservice
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You so much for the 5 star rating we appreciate your time and business...

MC
Margaret C.
Grand Island, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
Service was done quickly. Staff is courteous and friendly.
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you for taking the time to fill the survey out we appreciate the 5 star and your business 

Verified Customer
Wilson, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
nice people
Comfortable Lounge areas, fresh cookies and coffee, prompt service
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You for the 5 star rating we apprecaite your time to fill out the survey thank you again ....

CM
Carolyn M.
Buffalo, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Everyone is so accommodating.
As always,
Great service, professional attendants, comfortable waiting area.
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you for the excellent rating we appreciate your time and business ...

GR
Gerald R.
North Tonawanda, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
excellent service
very courteous, very clean waiting room
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank You so much for the 5 star rating we appreciate your time and business 

RK
Richard K.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Thank You Northtown
A great place to buy a Hyundai and have it service by there excellent People.
Recommended
JERRY G. from Northtown Hyundai responded on 11/12/2018

Thank you, for taking the time to fill out the survey we appreciate your time and business..

MA
Muhammad A.
Cheektowaga, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Northtown Hyundai is the Best!!
I always bring my car to Northtown Hyundai and every person who I deal with is highly professional and very kind. They have the best customer service and so compassionate. They know what they are talking about. I have finally found a place where I can take my car and be worry free.. They are not overpriced and good.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Wow, what a nice review! We really appreciate it and are happy to help you anytime. We'll see you next time, have a great day.

Luke Schnell
Web Manager
l.schnell@northtownauto.com
CB
Colleen B.
North Tonawanda, NY
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The people
Your customer service was excellent everyone was very nice. The price was exactly what they said it would be which was appreciated.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

So happy we could help you and that things went smoothly. We'll see you next time!

Luke Schnell
Web Manager
l.schnell@northtownauto.com
RC
Ronald C.
East Amherst, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Prompt, efficient service
The service manager assessed my needs and handled everything professionally. The service was promised for 45 minutes and they delivered. Courteous in all respects. The customer waiting area was comfortable and included good coffee and baked goods.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

We appreciate it Ronald. Thank you for your business and happy to hear you're enjoying the new facilities. 

Luke Schnell
Web Manager
l.schnell@northtownauto.com
AM
Amanda M.
Buffalo, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Customer Service!
Because of the way they treat their customers, I think I’ll be a customer for life! Super quick service with a free car wash, customer lounge with free snacks and beverages and an overall just very comfortable atmosphere. And a very polite and attentive staff.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Glad to hear our new facilities...and cookies are being enjoyed! Thank you for the response!

Luke Schnell
Web Manager
l.schnell@northtownauto.com
DB
David B.
Perry, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great Dealership
Friendly, competent staff. Service always done in a timely manner.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 11/09/2018

Thank you for the rating.

Luke Schnell
Web Manager
l.schnell@northtownauto.com