I am a long time customer at Nur-Benz and love the service of Juan and the team.
This was my first experience with concerns:
1. My first attempt of addressing car needs resulted in car not being serviced due to backlog, and car being picked up by EOD. After returning car on different day, it still required an overnight stay before resolution
2. While driving him, part of the grill dislodged as if hood was closed possibly too hard during service. Driving the car to appointment this was not observed
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Verified Customer
This was my first experience with concerns:
1. My first attempt of addressing car needs resulted in car not being serviced due to backlog, and car being picked up by EOD. After returning car on different day, it still required an overnight stay before resolution
2. While driving him, part of the grill dislodged as if hood was closed possibly too hard during service. Driving the car to appointment this was not observed