O'Brien Hyundai of Fort Myers


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3805 Reviews

ReScore Reviews™ (151)

ReScore
Overall Rating 4.6754951/5Overall Rating 4.6754951/5Overall Rating 4.6754951/5Overall Rating 4.6754951/5rating 4.6754951
Original
Overall Rating 2.28188/5Overall Rating 2.28188/5rating 2.28188rating 2.28188rating 2.28188
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Kaye S. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people"
Todd and Josh went overboard to fix my car's problems!
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/23/2018 04:54 PM
Verified Customer on 02/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient"
All went well.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/23/2018 04:33 PM
Jerome S. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people"
the people who work for O'Brien are great!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 02:18 PM
William B. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are friendy and very helpful"
I never have to wait for the service to be preformed in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 01:30 PM
Kevin O. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and more"
The service & people who work here are wonderful and that’s why we keep returning for service.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 11:10 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/23/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm extremely happy to hear that our team has consistently treated you so well, and we appreciate your loyal patronage! Your complete satisfaction means absolutely everything to us, always. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great weekend,



Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Helpful"
Excellent Service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 10:42 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/23/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team was friendly, helpful, and provided you with excellent service! That is exactly our goal, because your complete satisfaction means the world to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great weekend,



Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Carmen L. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Always gong to change my oil. No negative comments. Your customer service is great. Thanks
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/23/2018 04:46 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/23/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team has been able to provide you with great customer service! That is our goal, always, because your complete satisfaction means absolutely everything to us. We strive to make each and every service visit a pleasant, easy, and painless experience. We appreciate the positive feedback, and we value you as our customer!

Have a great weekend,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Cornelius L. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Max does an exceptional job as my service advisor!"
Appt was on time and handled very expeditiously!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 05:35 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/23/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Max Woodsmall, has been able to take exceptionally great care of you! He is most definitely a major asset to our team, and I will be sure to let him know that he is doing a great job. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great weekend,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Mary N. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nick Bella couldn't be more attentive"
the attendants are great in every way. everything was explained, they were curtious, it was a pleasrable experience
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 05:27 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/23/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Nick Vella, was able to take excellent care of you and your vehicle! He is most definitely an extremely important asset to our team, and I will be sure to pass along your kudos to him, because that means a lot. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great weekend,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Jack H. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service, friendly staff"
I was kept informed of minor issues and given options to correct them.
I checked the parts pricing online and found O'Brien to be competitive.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 02:38 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team was able to provide you with good and friendly service! That is always our goal because your complete satisfaction means the world to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Carlos S. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
I must sat\y that Nick Vella, provided outstanding service and concern for mu\y needs and made sure that my concerns were met and answered correctly and to my satisfaction.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 10:51 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Nick Vella, has taken great care of you! He is absolutely a major asset to our team, and I will be sure to pass your kudos along to him. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Jorge S. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
Great service from nick
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 10:31 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Nick Vella, was able to provide you with great service! He is most definitely a major asset to our team, and I will be sure to pass your kudos along to him. It means a lot! We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Luis R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
As always a great and quick service was provided
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/22/2018 08:22 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team was able to provide you with quality and timely service, because that is exactly what we strive for, day in and day out! Our goal is to make each and every service visit an easy, pleasant, and painless experience. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Michael S. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service, great communicaion and friendly people"
great job, they took care of the issues quickly and let me know when they were finished and were very friendly
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/22/2018 06:25 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team treated you well, communicated well, and provided you with all around excellent service! That is our goal, because your complete satisfaction means the world to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
good service; pleasant staff; on time;
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/21/2018 06:29 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/22/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team was pleasant and provided you with good and timely service! That is our goal, always, because your complete satisfaction means everything to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Thomas G. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Service"
Service writers are friendly and deal with your needs in an efficient manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 12:37 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/21/2018

Good afternoon!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team treated you well, and provided you with efficient service! That is always our goal, because your complete satisfaction means absolutely everything to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
George B. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Checking in and out"
Everyone involved were good at what they do.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/21/2018 05:01 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/21/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm very glad to hear that our team treated you well, from check in to check out! We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Michael C. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service staff and excellent maintenance on car"
Max, our service representative, provides excellent services. We are always appraise of the service outcomes. We are promptly helped and our stay for service never exceeds more than ninety minites
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/21/2018 04:17 AM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/21/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Max Woodsmall, has been taking great care of you! He is definitely a major asset to our team, and I will be sure to pass your kudos along to him. It means a lot. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Kevin S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Just knowing Nick Vella goes the extra mile is more then most others . He cares about helping me and making sure everything is right . Kevin
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 05:33 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/21/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that your service advisor, Nick Vella, has done an excellent job assisting you with your service needs. He is most definitely a major asset to our team, and I will be sure to let him know that he's doing a great job. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
Lisa R. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Great service, you can tell their goal is to please the customer.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 05:16 PM
RYAN H., Service Director at O'Brien Hyundai of Fort Myers responded on 02/21/2018

Good morning!

It's great to hear that you are happy with your recent service visit. I'm also very glad to hear that our team has been able to provide you with great customer service! That is our goal, always, because your complete satisfaction means absolutely everything to us. We strive to make each and every service visit a pleasant experience, and as painless as possible. We appreciate the positive feedback, and we value you as our customer!

Have a great remainder of your week,


Ryan Holley
Service Director
O'Brien Hyundai of Fort Myers
239-274-2631
rholley@obrienteam.com
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