Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(3,987 Reviews)

ReScore Reviews™ (40)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
99% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Bloomington, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2020 Category: Service
Great service
Great service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/08/2020

Thank you for the great review on this weekend. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


JS
James S.
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2020 Category: Service
Unbeatable service team
The service advisors and techs are always great and extremely helpful, I’m always comfortable taking my car in for service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/08/2020

Thank you for the great review to start the weekend with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


MJ
Michael J.
Bloomington, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
Service done right!
O’Brien Hyundai has an excellent service department. They are cost conscious, efficient and very good at communication. My car always leaves better than when I brought it in!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/08/2020

Thank you for the great review. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


PH
Patricia H.
Normal, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
Accurate maintenance
My hyundai is reliable transportation thanks to great service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/08/2020

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DS
Donnie S.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020 Category: Service
Don Sherrill
Excellent! the same as always
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/06/2020

What a great review to start the afternoon with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again for your continued support of our service department and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020 Category: Service
Helped cover repairs when they could have just said no.
Excellent to work with. Above and beyond on customer service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/06/2020

Thank you for the great review to start the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020 Category: Service
Service dept awesome!!
Personnel so friendly and helpful-customer satisfaction their goal
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/05/2020

Thank you for the great review! You couldn't have said it better, customer service is our #1 goal on every visit. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


SB
Sheila B.
Normal, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020 Category: Service
Helpful friendly staff
The staff is good at making sure you get the services your car needs.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/05/2020

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020 Category: Service
Great service
Always get great service. Everyone is very professional!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/05/2020

Thank you for the great review and taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2020 Category: Service
great service
they are fantastic and it was cheaper than I expected
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/04/2020

Thank you for taking your time to review us. As a 4 star review is a 80% James and the rest of the O'Brien Hyundai service team want our customers to have a 5 star experience on every visit! Please feel free to contact me with any improvements so we can earn a 5 star review on your next visit. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020 Category: Service
Great service
As always, perfect service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2020

Thank you for the great review to finish a Wednesday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. We appreciate you taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


RW
Reggie W.
Normal, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020 Category: Service
Friendly people, especially when you pull in to have your car worked on
Great staff and comfortable environment.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2020

Thank you for the great review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


MC
Mary C.
Bloomington, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020 Category: Service
excellent customer service
staff is very efficient, ease of scheduling appointments and full explanation of services needed
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2020

Thank you for the great review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


JV
Julia V.
Bloomington, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020 Category: Service
Never disappointed
The service department at O’Brien Hyundai is just awesome. Renee and James are helpful, friendly and always work hard to make sure you are pleased with the service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2020

Thank you for the glowing review to start the afternoon with! I have just shared this review with James and Renee and it made their afternoon thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Hudson, IL
2007 Hyundai Entourage
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2020 Category: Service
Recall Service
Everything went well. Repair took 40 minutes.
The Thursday appointment was made on-line on a Sunday. I did not receive any communication until the day before the appointment. It would have been nice to receive a confirmation that the appointment had been scheduled.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2020

Thank you for taking your time to review us. I'm sorry the system is set up for a day before reminder. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. As a 4 star review is a 80% this is unacceptable for our customers. We will continue our training and hopefully we can earn a 5 star review on your next visit. Thank you and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222