Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(3,725 Reviews)

ReScore Reviewsβ„’ (32)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


ZA
Zachary A.
Chenoa, IL
2019 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020 Category: Service
Great service
Absolutely love taking my car in for service, James and everyone is there to help and they answer any questions you may have and if they don’t know the answer they will find out the answer. 100% recommend this place for servicing your vehicles
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/04/2020

Thank you for the great review! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DW
Dennis W.
Chestnut, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020 Category: Service
Glad I Switched
I had been having repeated service related issues from a previous Hyundai Dealer and decided to move to Obrien Hyundai of Normal. I am so glad I did. Now when I call for service issue I get one of the same two advisors each time and they are phenomenal. Both advisors are very knowledgeable and courteous. James has gone out of his way in helping me and is appreciated. They both are KEEPERS!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/03/2020

Thank you for the awesome review to start a Friday with! I have just shared this review with my entire service team. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


MB
Mary B.
Carlock, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020 Category: Service
Great service
Again O’Brien Hyundai exceeded our expectations. Took care of us and did not have to wait long for the repair
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/03/2020

Thank you so much for your continued support of our service department. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region. Thanks again and have a great weekend!!!Β 

Brandon Kessinger
Service Manager
309-664-1222


RM
R. M.
Normal, IL
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020 Category: Service
Excellent
In and out in about an hour. The service was top notch as always.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/03/2020

What a awesome review thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


EK
Everett K.
Mackinaw, IL
2006 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020 Category: Service
My last visit to OBrien
As always, the service was excellent. As we are moving home to Missouri, this will likely be our last visit. Thank you for almost 14 years of outstanding care. We will truly miss our friends at OBrien Hyundai.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/31/2020

Thank you for being such loyal customers. Don't hesitate to call if you ever have a question. But congratulations! We look forward to another record setting year of customer service. Have a great trip and a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


CK
Charles K.
Bloomington, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020 Category: Service
Always solid
Thank you for your consistent service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/31/2020

Thank you for the great review to start the afternoon with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


SR
Sylvia R.
Normal, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020 Category: Service
Customer Service
Service was great! Everyone involved in the process from beginning to end. GREAT JOB!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/30/2020

Thank you for the great review to finish a Monday with. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a wonderful week!!!

Brandon Kessinger
Service Manager
309-664-1222


AO
Annette O.
Bloomington, IL
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020 Category: Service
Service advisor James and techs
Always have a great experience with them
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/28/2020

Thank you for the great review to finish a Saturday with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


CM
Catherine M.
Chicago, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020 Category: Service
Helped me out
Thanks
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/28/2020

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


JP
John P.
Hudson, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020 Category: Service
✌️
πŸ‘
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/26/2020

Awesome!! Thanks for the great review to finish a Thursday with. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


LM
Lynn M.
Bloomington, IL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020 Category: Service
#1 for Service
Brandon, Renee & James are always smiling, quick & ready to help. We receive a call if our vehicle requires more service than we had planned. The vehicle is always washed & ready for us at pick up. It's the best service anywhere!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/26/2020

Wow you just made our day thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
James S.
Normal, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020 Category: Service
Friendly professional service
Not only did my oil change go quickly and professionally, I was afforded a discount I didn’t know I had coming.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/24/2020

Thank you for the great review and being part of the O'Brien rewards. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


JM
Joe M.
Bloomington, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020 Category: Service
Great service
The crew at the desk is very personable. They provide great explanations and options for recommended service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/24/2020

Thank you for the awesome review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


RF
Rose F.
Streator, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020 Category: Service
Above and beyond Always
⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟🌠
There are never enough stars, Ihave to supply my own
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/24/2020

Wow so many stars thank you!! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
David P.
Normal, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020 Category: Service
Will Never Leave This Dealership
From the service department to the sales department, nobody does it better. No upselling, no pressure sales, no " hey we found more items needing attention" tactics. I've been buying and having cars serviced here for a long time. They have my business for life.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/23/2020

Thank you for the awesome review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a wonderful week!!

Brandon Kessinger
Service Manager
309-664-1222