We are sorry for the confusion Mr. B experienced with our recent sale. Reviewing the flyer it states "Scratch the snow globe to see if your symbols match the winning symbols above the prizes. If they match, you've won one of the prizes!" The flyer further expains that "Match your Claim Number (located in the address block) to our prie board at the event to determine your prize!"
From Mr. B's comment it appears his Claim # matched the WalMart $5.00 gift card. We hope he collected his prize.
Again, we are sorry for any confusion.
Appointments are always timely and on time and our vehicles are always finished when they tell us they will be. Service folks are good communicators so we feel confident that we know what condition our vehicles are in and assured they are ready for the road!
Keep up the great job you are doing!
Ms. H purchased a new 2018 Suburban from us in May. In November she reported the "forward collision alert" (FAC) system was working intermittently. Following Chevrolet repair procedures, we performed several diagnostic tests. This investigation determined that the FCA was working as designed.
Reviewing both internal GM service bulletins and the vehicle's owner's manual disclosed that there can be circumstances where the system unilaterally disengages. Specifically, GM advises that "FCA may not detect a vehicle ahead if the FCA sensor is blocked by dirt, snow, ice, severe rain, etc." Should this occur, the driver is to safely turn off the engine, clear the effected sensor(s) and restart whiich reboots the system.
In addition to reviewing the above with Ms. H, we offered to have a technician drive with the customer but she declined. Ms. H expressed frustration with our explanation and left.
We take all reported failures seriously and stand ready to re-inspect the vehicle should Ms. H desire.
Finally, we have no record that Ms. H fell or suffered any injury. Had we been aware, we would have taken immediate steps to secure medical attention for Ms. H or any person injured on our premises.