Ms. H owns a 2014 Chevrolet Captiva with approximately 56,000 miles purchased from us as a used vehicle in 2015. When she checked in her vehicle, following our usual procedures, we advised her of the cost of the service she requested and she signed the repair order acknowledging the fees associated with her request.
Our investigation has disclosed there are no "free oil change" specials running either from our dealership or General Motors.
If Ms. H will provide us a copy of the e-mail she references, well be glad to re-open our investigation and if appropriate, refund her the monies she paid.
Bill O'Brien G.M.