O'Brien and I felt.like I was driving a new car
It smelled so nice. Service is always excellent
Mr. Michael W’s 2011 Chevrolet Equinox with 113,976 miles was brought to our service department Wednesday May 29th with the check-engine light on. This is the first time we have worked on this unit and the vehicle is out of factory warranty due to time and miles.
Diagnosis revealed that the catalytic converter was the failure cause. Fortunately for Mr. W the repair is covered under a special Chevrolet extended warranty program.
The necessary parts were ordered and arrived the next day, Thursday 5/30/19.
During the repair on Thursday, once the heat shield was removed, it was discovered that the manifold was cracked. This issue is not covered by any special policy program.
Mr. W was given an estimate to replace the manifold but he declined. We told Mr. W that we were obligated to report the manifold’s condition to Chevrolet. The customer was informed that due to the cracked manifold the catalytic converter repair cannot be covered by the usual parts and labor warranty as the manifold issue can affect the converter.
When inspecting the catalytic converter repair parts we discovered a gasket arrived damaged and a replacement was ordered immediately. It was our hope that the new gasket would arrive in time to complete the job Friday afternoon. This did not occur. Although there were many calls between the customer and the service department, we failed to advise the customer we would not be able to finish the job until Monday; we apologize.
The replacement gasket arrived Monday 6/3 and the repair has been completed and the car returned.