Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

443 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


GM
Gordon M.
Kennewick, WA
Chevrolet Silverado 1500
Verified Customer
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02/13/2019
Trusted
I like Nate and Robert because they always have my traveling interest in mind. My truck gets me around to where I have to be. These guys of been servicing my truck for many years now and I have great trust in Platinum Automotive Sedcices. They keep me going .

JO
Julie O.
Pasco, WA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Julie said they were quick, honest, they did a great job and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Richland, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Steve said the business got him in and out. They took care of him, and did not nickel and dime him.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Kennewick, WA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
John said that the place had a very quick turnaround and were thorough.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Kennewick, WA
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Just starting to use Platinum automotive for my personal vehicles and it has been a great experience
I started to use them for some of the shop vehicles and they are doing such a great job that now i have started using them on my personal vehicles. it has been nice, I live across town and they had no problem picking me up and dropping me off with with there shuttle service this is huge to my wife and myself, now even she will be able to get he car serviced any time. the staff seems quite knowledgeable, and the pricing seems fair, - so if you need a mechanic that you can trust is would suggest Platinum Automotive.

WD
Wayne D.
Kennewick, WA
Chevrolet Pickup
Verified Customer
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01/24/2019
Normal Maintenance -
This time it was just normal maintenance. But I have used Platinum Automotive for years. They have always been professional, honest, reliable and trustworthy, and stood behind the work. Always a please doing business with them.

JH
Jason H.
Washington
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Jason said the business did quick work. He did not have any problems and staff answered all of his questions.
This review was collected via phone interview by Customer Research Inc.

BT
Brandon T.
Kennewick, WA
International Scout II
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Quick, honest, asy.
Platinum earned my business, because of up front honesty and standing behind your work. I know when my vehicle comes in it will get fixed, no extra, no confusion and it will get in ASAP.

RS
Rachel S.
West Richland, WA
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Rachel said the employees were knowledgeable. They were informative. They provided quick service. The service was efficient.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Burbank, WA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Gary said they did a good job.
This review was collected via phone interview by Customer Research Inc.

EP
ED P.
Kennewick, WA
Toyota Prius v
Verified Customer
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12/28/2018
Excellent work
The work they do is excellent. Begun at the appointed time....finished within the hour....my Prius runs great now. Thanks, Guys.

LB
Lori B.
Benton City, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Spoke with Robert. He said the staff at this business took on a task, and found the cause of his vehicle issues and returned his vehicle to him in a short amount of time. Thanks for the quick service.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Richland, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
John said he appreciated what they did, but he got the job finished closer to his home. He thought they had excellent service.
This review was collected via phone interview by Customer Research Inc.

BI
Brook I.
Richland, WA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Brook said the staff is always friendly and accommodating.
This review was collected via phone interview by Customer Research Inc.

PD
Paula D.
Pasco, WA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Paula said that the place got her vehicle in and out quickly so that she could return to work.
This review was collected via phone interview by Customer Research Inc.

GR
Graciela R.
Pasco, WA
Mercedes-Benz C230
Verified Customer
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12/03/2018 Category: Service
Graciela said the business offers a great service, where they pick her up and drop her off if she needs it. Most places won't do that. They were very informative on what was going on with her vehicle and told her of any other options. They were pretty straightforward without being deceptive.
This review was collected via phone interview by Customer Research Inc.

EP
ED P.
Kennewick, WA
Chrysler PT Cruiser
Verified Customer
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11/30/2018
Well DONE!
They did an excellent job.....did more than I expected and quicker than I thought. My car is running well again. Especially for an older car. Thank you. WELL DONE!

SF
Shelley F.
Kennewick, WA
Ford Flex
Verified Customer
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11/29/2018
Love these guys
Started having problems with my heater. My passengers were freezing. I called and talked to them about my problem and they got me in, in a timely manner. Then they fixed my heater and it didn’t cost nearly as much as I had feared. My passengers and bank account are smiling.

I recommend Platinum to anyone who asks.

MM
MARK M.
Richland, WA
Chevrolet Tahoe
Verified Customer
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11/28/2018
Great service.
Always on point. Quick to figure out the problem and quick to fix.

Verified Customer
Richland, WA
Chrysler 200
Verified Customer
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11/25/2018
Always satisfied
I always feel comfortable taking my car to Platinum for servicing. I feel that they have been honest with me and have never tried to sell me something I don't need.