99% Would Recommend
Latest Review 8 days ago
Debra E. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Debra said the business was great. They told her what needed to be done and then they did it.
Vehicle: Lincoln MKX
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Telia P. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love this place."
I appreciate them.
Vehicle: Chrysler 200
Service Date: 01/12/2018
Review Created: 01/12/2018 10:38 PM
Belinda M. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Belinda said the staff members were awesome and good to her. They gave her a ride to work while her vehicle was being serviced.
Vehicle: Kia Forte
Category: Service
Service Date: 01/10/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Tim S. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said the facility was fair and the service was done on time. He appreciates the service.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 12/14/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Glenna C. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Glenna said the staff was nice to her when they worked on her vehicle. They do the work right.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 01/09/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Raeann J. on 01/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
Vehicle: Land Rover LR4
Category: Service
Service Date: 01/04/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Greg K. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said he just got the vehicle back, and so far, everything looks great.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 01/05/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Myron P. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Myron said he was happy with the service from the business.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 12/29/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Nate H. on 01/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nate said the staff is always friendly to him. They fixed the problem with his vehicle quickly.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/02/2018
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 01/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ryan said they did a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said the business has always provided great service and care.
Vehicle: Ram 1500
Category: Service
Service Date: 12/26/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Carlos G. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People and service "
Never thought I would look forward to taking my car to the mechanic but with platinum automotive i kinda do lol great people awesome service.
Vehicle: Toyota Tacoma
Service Date: 12/27/2017
Review Created: 01/02/2018 10:46 PM
Arturo T. on 12/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Arturo said they did a terrific job. They solved a problem he has had with his vehicle for three years. He was very pleased.
Vehicle: Honda Accord
Category: Service
Service Date: 12/26/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Russ L. on 12/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Russ said the business did a nice job and they did everything they said they were going to.
Vehicle: Ford Freestar Wagon
Category: Service
Service Date: 12/22/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Sean T. on 12/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sean said the business did good work and the work was done quickly.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/11/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Jed M. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Auto Service Company in Tri-Cities and beyond!"
I'd like to express my feelings towards Platinum Automotive in an interpretive dance. However, there is no way to upload a video to do so. So, I will convey my feelings in a Haiku:

Platinum Auto Rocks
Service Is Beyond Epic
Nate G Is For Real

This is the best Auto Service company within 500 miles! Don't take your car anywhere else!
-Jed Morris
Vehicle: Ford F-150
Service Date: 12/13/2017
Review Created: 12/14/2017 05:02 PM
David V. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said the staff members got him in and out fast. The service was great.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/08/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Marcus M. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marcus said they provided good quality service in a timely manner.
Vehicle: Honda Civic
Category: Service
Service Date: 12/01/2017
Review Created: 12/08/2017
This review was collected via phone interview by Customer Research Inc.
Michael H. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said the business was outstanding. It was the best automotive experience he has ever had. They have the best mechanic he has ever dealt with on staff. They go above and beyond. He has never had to take his vehicle back.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/04/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia P. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cynthia said she really appreciates the vehicle being done so quickly and the staff was friendly.
Vehicle: Cadillac SRX
Category: Service
Service Date: 11/22/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 318 in total