Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

412 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


NR
Nick R.
Kennewick, WA
Mercedes-Benz 300TE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Nick said not all the repairs he wanted were done.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
Washington
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Anthony said $150 dollars was expensive for a battery.
This review was collected via phone interview by Customer Research Inc.

KC
Kayla C.
Richland, WA
Volvo XC60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Kayla said she loves the shuttle service that the business provides, it's great. She has been a customer for a while and she is usually very happy with her experience. The staff could improve their communication, they told her the service would take half a day but it ended up taking 2 days. Additionally, they were unable to figure out what the problem was with her vehicle, which was disappointing. She will be back in the future,
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Kennewick, WA
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Brad said the staff at this business treated him well.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Kennewick, WA
Dodge Intrepid
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018
Fixed Oil Leak
Provide good customer service, fixed the problem and identified other issue that needed fixing. Work on with me on which items could be fixed now and switch could wait.

LC
Lonnie C.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Lonnie said he had a good experience. He had to take the vehicle back because of some problems, but the staff took care of it pretty well.
This review was collected via phone interview by Customer Research Inc.

RJ
Raeann J.
Sunnyside, WA
Land Rover LR4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
West Richland, WA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Ryan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RL
Russ L.
Richland, WA
Ford Freestar Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Russ said the business did a nice job and they did everything they said they were going to.
This review was collected via phone interview by Customer Research Inc.

MG
Mirza G.
Richland, WA
Toyota Matrix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Mirza said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.

PW
Phil W.
Kennewick, WA
Dodge Stratus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2017 Category: Service
Spoke with Pam. She said she would recommend this business for service. They were good about their guarantees.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Kennewick, WA
Toyota Camry Solara
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Jake said the service took a little bit longer than promised. The business compensated by being very gracious. They also gave him a free oil change.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Pasco, WA
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Dennis said they were very accommodating.
This review was collected via phone interview by Customer Research Inc.

LT
Lanny T.
Pasco, WA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Lanny said the prices were high at the business.
This review was collected via phone interview by Customer Research Inc.

NM
Nikki M.
Richland, WA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Nikki said the business did a great job. She was frustrated because she was there for an hour with an appointment, and a person who walked in without an appointment, left before her.
This review was collected via phone interview by Customer Research Inc.

CW
Chuck W.
Kennewick, WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Chuck said they were great. They had the wrong filter so they ordered another one. It wasn't a big deal and they were good.
This review was collected via phone interview by Customer Research Inc.

LD
Leeland D.
Kennewick, WA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2017 Category: Service
Leeland said it took too long. He chose them because he lives right across the street from the owners mother-in-law and he got a coupon in the newspaper. Everything was satisfactory and very good. They are nice and courteous people.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Mike said this business was informative and helpful with their service.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Benton City, WA
Buick Regal
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017
Very informative, quick,
Looking forward to having them do future work on my vehicle.