business image

O'Donnell's Repair West Inc

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(770 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours
The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours of operation.
No technical jargon, intimidation or fear sales tactics. You'll like doing business with us.
Maintaining the latest technology required to repair and service the latest models.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(517) 646-2600

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
1696 S Waverly Rd Lansing, MI 48917
O'Donnell's Repair West Inc's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(770 Reviews)

BS
gravatar
BURTON S.
Lansing, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/30/2012
verified customer Verified Customer
2001 SAAB 9-3
My car was brought in to have an oil change (to synthetic oil), replace the broken fog light (which I supplied) and to review the rattling noise while idling. After these last two repairs in 2 months totaling almost $1200, my auto still makes a "card on bicycle spoke" sound when it idles. The oil pan and pickup tube were overhauled, and it did show the lack of oil pressure was probably due to the oil not being cirulated throughout the engine. I was then informed the rattling noise is not due to the valve lifters or tappets, but to the expansion of the internal cylinder walls, and can only be resolved with REPLACING THE ENGINE. ( This additional cost is estimated ~$2K minimum. )
When my car was ready after 3 weeks, there 1) wasn't a new sticker showing whether or not the oil had been changed. The previous oil sticker is still in place- 2) Sitting outside for 3 weeks, my car had acquired some dust from the surrounding construction projects, and hadn't been washed. Granted, it's not part of the service, but it would have been a nice gesture for the extra time. Upon driving it less than 5 miles, there was a noticable "thunk" sound coming from the drivers side wheel well, which was due to the wheel bushings being loose. Thankfully, this work was completed at no charge.
Though I agreed to these charges made for the service provided, it is important to note the auto did NOT have this idling sound when the initial oil change work was performed. Granted, these engine problems after less than 2,000 highway miles, so it appears my options are to live with the noise, get a new engine, or get a different automobile entirely.
Though both gentlemen here earned my trust, and had performed outstanding work in the past, this service work and time involved DID NOT solve the problem. Having me drive it with NO NEW OIL STICKER and loose bushings on the driver side?
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.