Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

103 Reviews

100% Would Recommend
Latest Review 9 months ago

Reviews


JH
John H.
Winchester, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
Conscientous Technician and Support staff
My 1980 antique Chevy Luv truck finally died so I had it towed to Olde Town Garage via a recommendation by my son-in-law. The motor tech, Ian Trom diagnosed the problem as indeed a fatally frozen motor, and recommended either another truck or another motor. They located a "fit" and offered to install this motor for about $700.00. My wife and I had many years with this old but useful truck and decided to repair the motor rather than replace this wonderful old truck. We told the Ian to go ahead and replace our dead motor with this newly located one. He reassured us, once installed, the motor comes with 30 day guarantee in case there are any problems. About two weeks later on Friday Nov. 3rd, Olde Town tech staff Amanda called to tell us our truck is ready for pick up. Although the truck started up fine, it had an unpleasant knocking noise in the motor. Ian said to run the truck over the weekend and if the noise is still there on Monday, bring it back. By Monday, the noise was not only still there, but worse. Over the week, Amanda kept us abreast of there repair efforts by letting us know that Ian diagnosed the knocking noise as faulty main bearings which he will replace. Then on Nov. 16, Amanda called for us to come and pick up the truck with new main bearings (and no knocking noise). The Chevy Luv runs better than it has in years. I am really impressed with the conscientious people at Olde Town Garage. They are truly first rate in not only their technical repair skills, but in their people skills in dealing with the public. I rate them 5 stars all the way!

VD
Vicki D.
Winchester, VA
Kia Amanti
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Vicki said they have always taken good care of her and she has been going to them for years. She loves Ian. He's awesome and he always takes care of her and her daughter's vehicle.
This review was collected via phone interview by Customer Research Inc.

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Wade R.
Winchester, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017 Category: Service
Wade said Chris and the guys were very helpful. They know what they are doing. He said he will have some work done on Tuesday and the price is great.
This review was collected via phone interview by Customer Research Inc.

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Beth W.
Stephens City, VA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017 Category: Service
Beth said this facility is awesome. They took her right in and took care of her. She had no issues or problems and her vehicle was ready in a day.
This review was collected via phone interview by Customer Research Inc.

PL
Paul L.
Virginia
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017 Category: Service
Paul said it was pretty good. They were polite and nice. They get right on it and they got it taken care of for him.
This review was collected via phone interview by Customer Research Inc.

HW
Heather W.
Capon Bridge, WV
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
Heather said the business was very good at keeping her informed and they did the job right. She was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

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Donnie M.
Virginia
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017 Category: Service
Donnie said the business is always good to deal with.
This review was collected via phone interview by Customer Research Inc.

LH
Loring H.
Winchester, VA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2017 Category: Service
Loring said Ian takes care of her. She appreciates that.
This review was collected via phone interview by Customer Research Inc.

VR
VICTORIA R.
Winchester, VA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Always giving you a honest answer
Went in want to know about my front in end on my 97 jeep. And they told me what all I needed to make it a safe vechile for me and my family. 100% honest and willing to work on money with you. A GREAT COMPANY ALL IN ALL

DS
Dan S.
Washington, DC
BMW 325Ci
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
Dan said they are great and he will do business with them again. He said Jimmy and Ian are amazing and he appreciates the service.
This review was collected via phone interview by Customer Research Inc.

JC
Johnathan C.
Winchester, VA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
Johnathan said this business was very helpful and quick. Even though they are closed on Sundays, they still helped him and he was able to pick his vehicle up that Sunday.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
Winchester, VA
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
Joseph said the business provides terrific service.
This review was collected via phone interview by Customer Research Inc.

VM
Victoria M.
Winchester, VA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Victoria said they were great over the phone and they have excellent customer service. She did the work in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.

JP
Jonathan P.
Winchester, VA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Jonathan said the staff was knowledgeable. They knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

SP
Scott P.
Winchester, VA
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Spoke with Bruce. He said the service is always quick and the prices are always fair. The employees let their customers know the price beforehand.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Stephens City, VA
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
James said they provided good service.
This review was collected via phone interview by Customer Research Inc.

JH
Jared H.
Winchester, VA
Audi A4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017 Category: Service
Jared said he was given several different amounts for his total bill.
This review was collected via phone interview by Customer Research Inc.

RA
Ronald A.
Virginia
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
Ronald said this business had a hard service to do and they ended up doing a really good job.
This review was collected via phone interview by Customer Research Inc.

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Brandon H.
Winchester, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
Brandon said the business is helpful and they did a good job.
This review was collected via phone interview by Customer Research Inc.

TM
Tiffany M.
Front Royal, VA
BMW 325xi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017 Category: Service
Tiffany said they were great.
This review was collected via phone interview by Customer Research Inc.

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