This is an unsafe shop for women. Ladies, DO NOT go there.
I will preface this with saying that I worked in an auto shop for 3 years. I am no stranger to how a shop runs.
I called Monday and made an appointment for Thursday for a simple oil change and emissions test. When I arrived Thursday I was greeted by Tony. Tony was aggressive and rude, he stated he did not have an appointment for me. I told him who I had talked to and that I really needed my emissions done. Instead of handling it professionally and talking with me about what he could do for me (and taking up the communication breakdown with his coworker who had scheduled the appointment) he began to yell at me. I should have left then but tried to be flexible against my better judgement. I let him know that I had other cars so I was fine with my car being kept until noon the following day to which he said he could do.
The following day (today) I called to ask when my car would be ready. Tony answered and was once again aggressive. He began to yell at me stating that I couldn't "expect my car to be done in ten minutes" The vehicle had been with him near 24 hours at the time of the call. I attempted to explain to him that I was going out of town and needed to pick my car up before I left. Tony cut me off several times and escalated from yelling to screaming at me for being a "rude" customer. I asked him what work had been done with the assumption that I would pay for what was done, pick up my car, and deal with the rest when I returned to town. Tony lied to me and stated he had begun work. When I pressed him for information on what work was done he said he had "pulled it in" but nothing else. He then hung up on me.
Tony called me after a few minutes and stated that if he could keep the car over the weekend he could have it done on Monday. I did not feel comfortable with this but felt stuck. I agreed and told him I understood the stresses of a shop but that he also needed to listen to his customers and not cut them off when they're trying to communicate their needs. Tony asked me to bring in my spare license plate.
I took a man with me to drop off my plates. Tony's attitude was completely different when I had a male present. He did not yell, at first. I was still feeling uncomfortable so I asked him what work, if any, had been done. He became visibly angry but kept his temper (something he did not do when I was on my own) He lied and said he started work but when pressed for information on what work so I could pay for it and leave, he said he had "checked the lights". I respectfully asked him to return my keys and stated I would rather go to another shop because I wasn't feeling comfortable. Tony would not return my car keys to me until I had asked 3 times, the whole time he was trying to tell me that I was a terrible customer, he only handed the keys over when the man with me started to step towards the counter to intervene. As I left I wished him luck, and he yelled after me that I was horrible. I don't want to think how he would have acted if I had gone on my own again.
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I called Monday and made an appointment for Thursday for a simple oil change and emissions test. When I arrived Thursday I was greeted by Tony. Tony was aggressive and rude, he stated he did not have an appointment for me. I told him who I had talked to and that I really needed my emissions done. Instead of handling it professionally and talking with me about what he could do for me (and taking up the communication breakdown with his coworker who had scheduled the appointment) he began to yell at me. I should have left then but tried to be flexible against my better judgement. I let him know that I had other cars so I was fine with my car being kept until noon the following day to which he said he could do.
The following day (today) I called to ask when my car would be ready. Tony answered and was once again aggressive. He began to yell at me stating that I couldn't "expect my car to be done in ten minutes" The vehicle had been with him near 24 hours at the time of the call. I attempted to explain to him that I was going out of town and needed to pick my car up before I left. Tony cut me off several times and escalated from yelling to screaming at me for being a "rude" customer. I asked him what work had been done with the assumption that I would pay for what was done, pick up my car, and deal with the rest when I returned to town. Tony lied to me and stated he had begun work. When I pressed him for information on what work was done he said he had "pulled it in" but nothing else. He then hung up on me.
Tony called me after a few minutes and stated that if he could keep the car over the weekend he could have it done on Monday. I did not feel comfortable with this but felt stuck. I agreed and told him I understood the stresses of a shop but that he also needed to listen to his customers and not cut them off when they're trying to communicate their needs. Tony asked me to bring in my spare license plate.
I took a man with me to drop off my plates. Tony's attitude was completely different when I had a male present. He did not yell, at first. I was still feeling uncomfortable so I asked him what work, if any, had been done. He became visibly angry but kept his temper (something he did not do when I was on my own) He lied and said he started work but when pressed for information on what work so I could pay for it and leave, he said he had "checked the lights". I respectfully asked him to return my keys and stated I would rather go to another shop because I wasn't feeling comfortable. Tony would not return my car keys to me until I had asked 3 times, the whole time he was trying to tell me that I was a terrible customer, he only handed the keys over when the man with me started to step towards the counter to intervene. As I left I wished him luck, and he yelled after me that I was horrible. I don't want to think how he would have acted if I had gone on my own again.