Reviews
RA
Raymond A.
Laurel, MD
2015 Hyundai Genesis
Verified
Consistant
This is a first class service depart. The personal are consistent because you see the same faces each time you go, that alone should peak your confidence. They are friendly, professional, don't attempt t o over sell unnecessary service. In the past I never was one to use dealerships service, always went outside, but that is not the same with this service. I feel extremely comfortable having then service my vehicle.
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 10/18/2018
Thank you for the great 5 star review,it’s always a pleasure.
Farzad AleemAssistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
KB
Keith B.
Capitol Heights, MD
2016 Hyundai Accent
Verified
Customer Service
I made an appointment at Ourisman Hyundai of Laurel for routine maintenance and anticipated maybe a 3 hour wait time. My service advisor Farzad Alleem assured me that he would have my vehicle done in less than the amount of time I thought. After my service was done I was introduced to my technician Rodney Childs who gave me further information about my vehicle. After speaking with both guys I was assured my vehicle was in great order. Again thanks to the team of Ourisman Hyundai of Laurel.
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 10/09/2018
Thank you for the great 5 star review,its always a pleasure.
Farzad AleemAssistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
SC
Steven C.
Dayton, MD
2012 Hyundai Accent
Verified
Another great visit
Fast with great mechanics and excellent support staff.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 09/26/2018
It is always a pleasure to see you when you come in to service your vehicle. Thank you taking the time to fill out the survey with those great remakes.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
AC
Amber C.
Denton, MD
People are awesome
Go see Nick he will get the job done for you ..Hes the best 😁😁
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 09/11/2018
Thank you for the great survey.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
Verified Customer
Bowie, MD
2017 Hyundai Sonata
Verified
dissappointment again
Who is supervisoring the techs and the service desk people. Nobody.
DENNIS E A., Service Manager from Ourisman Hyundai responded on 09/10/2018
Thank you for coming in to service your vehicle with us. I do appologize for the confusion of getting your vehicle wash, with an vacuum and the window cleaned. We will be working to make sure that this does not happen again.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
SB
Susan B.
Laurel, MD
2016 Hyundai Santa Fe S
Verified
Ourisman is the best place to get your vehicle serviced
I have been going to Ourisman for a few years now and I would never go anywhere else. You are treated like family. Everyone is so friendly and makes you feel so welcome. The tend you your every need. The service manager Dennis Arrington , is the Best service manager they could ever have! All of his service people were well trained and go out of their way to help you out. Anyone who owns a Hyundai should always go there for service.
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 09/04/2018
Thank you for the great 5 star review!!!!!!!!!!!!!!!!
Farzad AleemAssistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
AC
Amber C.
Denton, MD
Love this place
I had Nick as my salesman and he did awesome went above and beyond !!
Recommended
BH
BRENDA H.
Hanover, MD
THE most outstanding service iv ever received buying a car!!!
The staff at ourisman Hyundai are truly working for you! and it reflects in all they do.
my salesman nick , worked very hard to see I received the car I wanted with in my range and was suprised with extras / can't believe the detection this man has for his clients ... Thank you Mr nick! and the sales manager was friendly and helpful as he could be. Its more like buying a car and joining an extended family.. ill always go back ive found the best in the area. .......... god bless all at Ourisman laurel MD.
BRENDA.
my salesman nick , worked very hard to see I received the car I wanted with in my range and was suprised with extras / can't believe the detection this man has for his clients ... Thank you Mr nick! and the sales manager was friendly and helpful as he could be. Its more like buying a car and joining an extended family.. ill always go back ive found the best in the area. .......... god bless all at Ourisman laurel MD.
BRENDA.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 08/09/2018
Thank you for coming in to us, We greatly appreciate you and look forward to seeing you for your service needs.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
MC
Marianne C.
Lewisville, NC
2016 Hyundai Elantra
Verified
Stellar service!
I went into the Laurel dealership thinking I had a flat tire that could be easily patched. No appointment. Just walk in. After a quick look, it was determined I needed a new tire. After a detailed explanation, I said yes..go for it. well, no tire was in stock for my model and it would take at least 3 hours to get in and worked on. I needed to get work done, I didn't have a ride, and I needed to be at work as quickly as possible. Mr. Teddy Pak took care of all of it. Provided me with a shuttle ride, the driver was also very nice (felix) and the work was done well before the estimated time of completion! Mr. Pak called me, arranged the shuttle to pick me up from my location..got there, car done, washed up and all set to go! Highly appreciated. Quality service from Mr. Pak! Thanks!
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/26/2018
Thank you for coming in to service your vehicle with us. We greatly appreciate the amazing survey that you provided us with.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
TC
Teresa C.
Suitland, MD
2013 Hyundai Sonata
Verified
Excellent service in a timely manner.
Teresa C.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/20/2018
Thank you for coming in to service your vehicle with us and taking the time to give us an excellent survey.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
DS
Davonna S.
Salisbury, MD
Thank you
My sales man Nick Cutlip was the best. I had the best sales experience in my whole life. They found me a great car that i love. I just want to say thank you
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/16/2018
Thank you for the excellent coments.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
ER
Elliott R.
Riva, MD
2015 Hyundai Tucson
Verified
Quality
Quality service
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 07/05/2018
Thank you for the great 5 star review!!!!!!!!!!!!!
Farzad AleemAssistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
Verified Customer
Laurel, MD
2015 Hyundai Santa Fe S
Verified
45K CHECKUP
Provided excellent service, even took the time to answer questions about recommend service vs required for warranty purposes.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/05/2018
Thank you for coming in to service the vehicle with us and taking the time out of your day to give us and excellent survey.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
TD
Terri D.
Crofton, MD
2011 Hyundai Tucson
Verified
Happy
I love this dealership. Everyone is so nice. I have been coming here for over 6 years. They are fast and most of all honest
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/25/2018
Thank you for your continued service with our dealership and taking time out of your day to provide us with an excellent survey.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
Verified Customer
Hanover, MD
2011 Hyundai Sonata
Verified
NO Comment
Courteous and professional.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/25/2018
Thank you for bring your vehicle to us for your service needs, and thank you for give us a 5 star survey.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
LM
Lawrence M.
Fort Washington, MD
2018 Hyundai Elantra
Verified
Waiting time was much better
I was in and out with no problem this time
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 06/22/2018
Thank you for the great 5 star review!!!!!!!!!!!!!!!!!
Farzad AleemAssistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
LM
Lisa M.
Jessup, MD
2016 Hyundai Tucson
Verified
Best ever
I love how everyone is so nice and they dont look down at you. I purchased my car there and now have it serviced. The best customer service!
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018
Thank you for coming in and purchasing your car with our dealership and then continuing to bring it to us for your maintenance needs. We greatly appreciate you taking the time to fill out the service with a fantastic score.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
MC
Mary C.
Laurel, MD
2017 Hyundai Accent
Verified
Friendliness of staff
Definitely the friendliness of staff and ease of getting in and out
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018
Thank you for coming in to see us for your service again. We appreciate the time take from your day to fill out the survey for chol su pak with such an excellent score.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
SB
Susan B.
Laurel, MD
2016 Hyundai Santa Fe S
Verified
Great Service
Ourisman is the BEST place to have your vehicle serviced! Everyone always goes out of their way to help in any way they can. I have dealt with Ourisman for many years and can only see myself dealing with them! My family has bought from them and a friend of mine just bought a new vehicle on Saturday. They treat their customers like family. The service department manager Dennis Arrington is truly what makes the service department run in a professional manor. He has built a great team to work under him. I would truly recommend Ourisman to anyone.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018
Thank you so much. I is always a pleasure to work with you and look forward to see every single time you come in. Thank you some much for always taking the time to fill out the review for us, and as always we are going to be here for you. :-)
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co
AM
Andrew M.
Laurel, MD
2016 Hyundai Sonata
Verified
ReScore Review™
Best Hyundai dealership in Maryland
Great customer service, efficient, respectful and professional.
Recommended
Original Review
Cleanliness is a issue with service department Mechanics
Need to keep the vehicles clean after the maintenance service have been done.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018
Thank you for coming in to service with us. I appologize that the vehicle came back with smudge prints on it. I have put in a call to you about the concern and would like to talk to you about it.
Dennis ArringtonService Manager
301-725-4400
darrington@ourisman.co