I came for an oil change and got an oil change and reboot my care. I had a misunderstanding with what services were provided for me and they made a point to hear out my concern, address it with the staff and assure that I was satisfied with what happened. I would come back to this specific location based on how they addressed my concerns as a customer and the great service provided. Staff is extremely polite and I commend the management.

Recommended

Original Review

11/19/2019 Category: Service

Great Job and Staff but Long Wait

They get everything done but eat before you go. 2 hour minimum seems the standard but very friendly and great service.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/19/2019

Thank you for your taking the time to give us your feedback,i do apologize about your inconvience and wait time,i was looking at your recent service visit and looks like you were here for regular service and recall and you were quoted 2 hrs for both,so please feel free to give me a call so we can discuss your concern,thank you for your time.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Michael T.

Odenton, MD

2014 Hyundai Santa Fe Sport

Verified Customer

11/19/2019 Category: Service

Hyundai Santa Fe Software Upgrade

I recently took my 2014 Hyundai Santa Fe in to have a software update done (based on a recall recommendation), as well as a complimentary oil change. The appointment took about 90 minutes, which is a little longer than I expected, but that might have simply been due to the time it took to have the software upgraded. I had no problem presenting the mail-in offer for the software upgrade and oil change (both of which I had done at no charge), and the service associate was extremely professional and courteous. My only complaint is that after the work was done, they tried to get me to spend another $1300 or so on additional work, which, when looking at the itemized list, were all ridiculously overpriced. Yes, please let me pay you $80 to replace the engine air filter, which any idiot can do at home in 30 seconds for $10. So a little more honesty would have been nice, in terms of acknowledging how crazy their prices are for routine service work...but, other than that, no real complaints.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/19/2019

Thank you for taking the time to give us your feedback,we will strive harder to get 5 stars on you next visit.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Verified Customer

Columbia, MD

2019 Hyundai Sonata

Verified Customer

11/19/2019 Category: Service

Great Service

I bought my Hyundai from Antwerpen Hyundai in Clarksville but if I can help it I will be going to Ourisman Hyundai for all my service issues from now i was treated excellent and with respect unlike the other place. Leroy Finch was very helpful and friendly.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/19/2019

Thank you for the great 5 star review,its always a pleasure.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Verified Customer

Washington, DC

2017 Hyundai Elantra

Verified Customer

11/18/2019 Category: Service

Good Service

good service, Bobby was great and very knowledgeable about everything.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/18/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Evan C.

Laurel, MD

2011 Hyundai Genesis

Verified Customer

11/17/2019 Category: Service

Genesis 2011

It would be goog to have courtesy pick up and drop off

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/17/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Verified Customer

Lanham, MD

2019 Hyundai Accent

Verified Customer

11/14/2019 Category: Service

Service Department

Very good customer service. The Service Manager understood my needs and worked with me accordingly.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/14/2019

Thank you for taking the time to give us your feedback,we will strive harder to get 5 stars on you next visit.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Mary L.

Laurel, MD

2017 Hyundai Sonata

Verified Customer

11/13/2019 Category: Service

Great customer service!

Great customer service and car care.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/14/2019

Thank you for the great 5 star review,its always a pleasure.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Richard M.

Silver Spring, MD

2017 Hyundai Santa Fe Sport

Verified Customer

11/13/2019 Category: Service

Excellent Customer Service

I was very satisfied with the excellent customer service. Additionally, very impressed with the timely manner in which my car was done,

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/14/2019

Thank you for the great 5 star review,see you on your next visit.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Lorenzo F.

Temple Hills, MD

2017 Hyundai Elantra

Verified Customer

11/12/2019 Category: Service

Great Service

Great service

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/12/2019

Thank you for the great 5 star review,its always a pleasure.

Farzad Aleem
Assistant Service Manager
301-725-4400 ext 6107
faleem21@gmail.com

Art S.

Rockville, MD

11/09/2019

Nice buying experience

I was looking for an older but reliable pickup and found one here. Dennis was exceptionally helpful making it easy to buy the truck. He even picked me up at the Metro when my ride to the dealership fell through. Thanks Dennis!

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/09/2019

Thank you for the great 5 star review.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Olivia L.

Burtonsville, MD

2017 Hyundai Santa Fe Sport

Verified Customer

11/08/2019 Category: Service

Always a great experience

I have no choice but to sit and wait for my car each time and the staff and mechanics are all always so nice and my car is done in a reasonable amount of time.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/08/2019

Thank you for the great 5 star review, see you on your next visit.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

TONYA L.

Laurel, MD

11/08/2019

2019 Hyundai Sonata purchase

Bobby White, Ourisman Hyundai of Laurel, MD was great!

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/08/2019

Thank you for the great 5 star review.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Gordon J.

Odenton, MD

2013 Hyundai Sonata

Verified Customer

11/05/2019 Category: Service

Servicing My 2013 Hyundai Sonata

Ourisman Hyundai has consistently provided outstanding service for my 2013 Hyundai Sonata. The servicing staff is always very caring, courteous, professional and efficient.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/05/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Richard M.

West River, MD

2013 Hyundai Azera

Verified Customer

11/05/2019 Category: Service

Great service

Great service thanks for all your help

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/05/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Lynn M.

Beltsville, MD

2018 Hyundai Elantra

Verified Customer

11/04/2019 Category: Service

Staffs and service

Friendly ,honest,let you know up front what problem if any and what needs to be fixed. Always there for the customers with a smile.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/04/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

James G.

Owings Mills, MD

2017 Hyundai Sonata

Verified Customer

11/04/2019 Category: Service

A excellent customer service experience every time I visit

Ourisman Hyundai
Has always treated me like one of the family. Dennis and Bobby due a great job of making sure I feel comfortable and well informed on any maintenance performed my car. I know I can trust them to take care of me and my car.

James D Graham

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/04/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Ashley D.

Westminster, MD

11/02/2019

Love my Elantra

This is the second car I bought this year from Ourisman Laurel. My sales person Gary is awesome. He knows his stuff and will get you the best deal. We will buy all of our cars from him. Thanks for all of your help in getting us what we wanted.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/02/2019

Thank you for the great 5 star review, see you on your first service visit and thank for your business. Enjoy your new vehicle.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Dapne L.

Laurel, MD

2016 Hyundai Santa Fe Sport

Verified Customer

11/02/2019 Category: Service

Ourisman Hyundai is the best!!!

They cared about what was happening to my car

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 11/02/2019

Thank you for the great 5 star review, see you on your next visit.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

Lashawn P.

Washington, DC

2017 Hyundai Elantra

Verified Customer

10/29/2019 Category: Service

Great

N/a

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 10/29/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

David S.

Columbia, MD

2017 Hyundai Santa Fe

Verified Customer

10/29/2019 Category: Service

Great Service

Excellent work completed on a timely basis. Reasonable pricing and no hard sell on doing additional work beyond what we requested.

Recommended

FARZAD A., ASSISTANT SERVICE MANAGER from Ourisman Hyundai responded on 10/29/2019

Thank you for the great 5 star review, it's always a pleasure.

Farzad Aleem
Service Director/Manager
301-725-4400 ext 6107
faleem21@gmail.com

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Location

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3516 Fort Meade Rd
Laurel, MD 20724

(301) 725-4400

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www.ourismanhyundai.com

About Ourisman Automotive has been serving Maryland, D.C, and Virginia since 1921! Ourisman Hyundai is conveniently located in Laurel, MD. Call us today to schedule your next service appointment, or visit u online. We are here to help with all of your automotive needs!

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Ourisman Hyundai

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( 1504 Reviews )

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