Ourisman Hyundai

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301-725-4400
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Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

1310 Reviews

5 star
68%
4 star
16%
3 star
7%
2 star
3%
1 star
4%

ReScore Reviews™ (39)

ReScore
Overall Rating 3.2051272/5Overall Rating 3.2051272/5Overall Rating 3.2051272/5rating 3.2051272rating 3.2051272
Original
Overall Rating 2.051281/5Overall Rating 2.051281/5rating 2.051281rating 2.051281rating 2.051281
89% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews

DS
Davonna S.
Salisbury, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Thank you
My sales man Nick Cutlip was the best. I had the best sales experience in my whole life. They found me a great car that i love. I just want to say thank you
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/16/2018

Thank you for the excellent coments.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
ER
Elliott R.
Riva, MD
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Quality
Quality service
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 07/05/2018

Thank you for the great 5 star review!!!!!!!!!!!!!

Farzad Aleem
Assistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
Verified Customer
Laurel, MD
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
45K CHECKUP
Provided excellent service, even took the time to answer questions about recommend service vs required for warranty purposes.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 07/05/2018

Thank you for coming in to service the vehicle with us and taking the time out of your day to give us and excellent survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
TD
Terri D.
Crofton, MD
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Happy
I love this dealership. Everyone is so nice. I have been coming here for over 6 years. They are fast and most of all honest
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/25/2018

Thank you for your continued service with our dealership and taking time out of your day to provide us with an excellent survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
Verified Customer
Hanover, MD
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
NO Comment
Courteous and professional.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/25/2018

Thank you for bring your vehicle to us for your service needs, and thank you for give us a 5 star survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
LM
Lawrence M.
Fort Washington, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Waiting time was much better
I was in and out with no problem this time
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 06/22/2018

Thank you for the great 5 star review!!!!!!!!!!!!!!!!!

Farzad Aleem
Assistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
LM
Lisa M.
Jessup, MD
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Best ever
I love how everyone is so nice and they dont look down at you. I purchased my car there and now have it serviced. The best customer service!
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018

Thank you for coming in and purchasing your car with our dealership and then continuing to bring it to us for your maintenance needs. We greatly appreciate you taking the time to fill out the service with a fantastic score.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
MC
Mary C.
Laurel, MD
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Friendliness of staff
Definitely the friendliness of staff and ease of getting in and out
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018

Thank you for coming in to see us for your service again. We appreciate the time take from your day to fill out the survey for chol su pak with such an excellent score.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
SB
Susan B.
Laurel, MD
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service
Ourisman is the BEST place to have your vehicle serviced! Everyone always goes out of their way to help in any way they can. I have dealt with Ourisman for many years and can only see myself dealing with them! My family has bought from them and a friend of mine just bought a new vehicle on Saturday. They treat their customers like family. The service department manager Dennis Arrington is truly what makes the service department run in a professional manor. He has built a great team to work under him. I would truly recommend Ourisman to anyone.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018

Thank you so much. I is always a pleasure to work with you and look forward to see every single time you come in. Thank you some much for always taking the time to fill out the review for us, and as always we are going to be here for you.  :-)

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
AM
Andrew M.
Laurel, MD
2016 Hyundai Sonata
Verified
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Best Hyundai dealership in Maryland
Great customer service, efficient, respectful and professional.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2018 Category: Service
Cleanliness is a issue with service department Mechanics
Need to keep the vehicles clean after the maintenance service have been done.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/20/2018

Thank you for coming in to service with us. I appologize that the vehicle came back with smudge prints on it. I have put in a call to you about the concern and would like to talk to you about it.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
RM
Richard M.
West River, MD
2012 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Service
Good service
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/18/2018

Thank you for coming in to service with us and taking the time to give us an excellent survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
HS
Hye S.
Laurel, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Care and commitment
Great
Recommended
FARZAD A., Assistant Service Director/Manager from Ourisman Hyundai responded on 06/16/2018

Thank you for the great 5 star review!!!!!!!!!!!!!!!!!!!!!

Farzad Aleem
Assistant Service Director/Manager
301-725-4400 ext 6756
faleem21@gmail.com
Verified Customer
Odenton, MD
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Schedued maintenance
The maintenance was done on the suggested time. The car needed to be cleaned up after the work.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/15/2018

Thank you for coming in to service with us and taking the time to let us know how the service went. I am sorry that we did not get the car cleaned for you. We will be working to make sure this does not happen again.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
BL
Brenda L.
Odenton, MD
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Survey
The staff is nice and friendly.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/15/2018

Thank you for coming in to service the vehicle with us and providing us with an excellent survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
BN
Brandon N.
Odenton, MD
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Meh
Very average dealer with less work than average service.
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/18/2018

I APPOLOGIZE IF WE PUT THE INCORRECT MILEAGE ON THE STICKER.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
Verified Customer
Burtonsville, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Wonderful
Outstanding service
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/13/2018

Thank you for choosing to service your vehicle with us and taking the time to give such an excellent rating.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
VB
Vivian B.
Baltimore, MD
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
7500 Service
None
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/13/2018

Thank you for coming in to service your car with us. I am sorry that they did not go over the paperwork with you or update you while the service was going on.Thank you for filling out the survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
TA
Tracey A.
Silver Spring, MD
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Customer Service is a Priority within the Service Department!
I love going to this dealership for Servicing! Appointments are convenient. Last week I had the pleasure of working with Lorenzo Finch, Assistant Service Manager. He was pleasant, he had my vehicle evaluated and explained to me that the replacement part needed to be ordered. He offered to arrange a rental and pick up if the technician recommended not driving the vehicle until the part was replaced. Lorenzo is an effective communicator, he set expectations about when the part would come in and how long the repair would take. As promised, he called me directly to let me know that the part was received and I could bring the car in for the repair. The repair was done efficiently as promised. As a bonus, the actual cost was better than I had planned for based on the initial estimate! Thank you Lorenzo and the other members of the Service Department who make your dealership stand out from a customer service perspective
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/13/2018

Thank you for coming in to service your vehicle with us and taking the time to give us an excellent score on the survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
Verified Customer
Clinton, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great Service
The service team are polite and knowledgeable and i will always get my car serviced here
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/13/2018

Thank you for the great vote of confidence.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co
RN
Richard N.
Severn, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Sevice
Very satisfied.
Recommended
DENNIS E A., Service Manager from Ourisman Hyundai responded on 06/13/2018

Thank you for servicing your vehicle with us and taking time to give us a great survey.

Dennis Arrington
Service Manager
301-725-4400
darrington@ourisman.co