Lakewood Auto Service Center

Overview

Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5rating 4.07

28 Reviews

86% Would Recommend
Latest Review over 1 year ago

Reviews


LF
Leano F.
Lakewood, WA
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2014 Category: Service
Leano said she was not sure if the transmission change will last because her vehicle now has new problems. The horn is not working. The air bag service light is on.
This review was collected via phone interview by Customer Research Inc.

LN
Leo N.
Tacoma, WA
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2014 Category: Service
Leo said he told them to flush his radiator out. They did what he told them but they did not clean out the debris before they added the anti freeze. He had to go back and show them what they did not do.
This review was collected via phone interview by Customer Research Inc.
Sam S. from Lakewood Auto Service Center responded on 08/21/2014

A radiator flush and coolant drain are two different services, Mr. Leo Nari requested the coolant be drained and refilled and the techinician did as requested however what the client meant was cooling system flush, when Mr. Leo Nari asked why the radiator still had rust that is when I found out that what he needed was a cooling system flush and Mr. Leo Nari was offered a free cooling system flush at a time of convience however due to his busy schedule he hasn't yet made time to bring in the vehicle for the free cooling system flush.

Sorry about the miscommunication, we look forward to helping Mr. Leo Nari resolve his issues.

Thanks,

Sam Sebuwufu

Service Manager
LAKEWOOD AUTO SERVICE CENTER
253-582-2982
WWW.LAKEWOODAUTOSERVICECENTER.COM
12001 PACIFIC HWY LAKEWOOD WA 98499


JN
Julius N.
Tacoma, WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2012 Category: Service
Julius said during his last oil change there was a rubber tube in the oil pan where the screw should have been. He said the woman at the counter told him he must have put it there, but he did not.
This review was collected via phone interview by Customer Research Inc.

DJ
Deandew J.
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2012 Category: Service
James said it was alright but he didn't like it too much. His check engine light kept coming on so he went in to get it checked. It said free diagnostics and they did the diagnostics for his vehicle but within a day the light came back on. He will be bringing his vehicle back in for service.
This review was collected via phone interview by Customer Research Inc.

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