Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

192 Reviews

99% Would Recommend
Latest Review 26 days ago

Reviews


TC
THOMAS C.
San Francisco, CA
Mitsubishi Expo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019
My car got fixed
My old 1995 Expo died while idling
in my garage. I could not re-start it. Called AAA and the tow guy could not get it to run either. Looked like it might be a timing belt or fuel pump
problem. So I had it towed to Pacific Auto Works in the morning. Around 4 o’clock I got call back that my car
has a bad distributor. A replacement
Distributed Module part cost about $630. Not as bad as a broken timing belt, but still pretty expensive when you add in labor. Had the work done and picked up the car the next day.
Repair comes with 1 year warranty and is so far running ok. Happy and
satisfied with work done by Pacific Auto. Not so happy about the price of car parts these days.

WC
Will C.
San Francisco, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Will said the business did the inspection for him, and it is convenient.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Francisco, CA
Mazda Protege5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
All good
All good

VI
Vince I.
San Francisco, CA
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Vince said the service went well.
This review was collected via phone interview by Customer Research Inc.

YL
Yiting L.
San Francisco, CA
INFINITI QX70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Yi Ting said the service was good.
This review was collected via phone interview by Customer Research Inc.

SM
Samantha M.
San Diego, CA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Samantha said the business worked with her in regards to financing and it helped her out. She appreciates it.
This review was collected via phone interview by Customer Research Inc.

MO
MARIAN O.
San Francisco, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Misc. maintenance on same day service!
Paul L. Master Mechanic @Pacific Auto Works has helped us, since the days this business was actually on Pacific Ave. Great help to keep our cars running smoothly, service date recently this May 2019.
Always,
Rodney,
A Loyal Customer.

JB
JASON B.
San Francisco, CA
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Fast and friendly
The work done here is great and he is honest with the pricing...
Paul L. from Pacific Auto Works responded on 05/16/2019

Hi, Jason thanks for the good review!! we appreciate your business thank you.


ND
NEIL D.
Alameda, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great service always get the job done
Kudos to Paul and his team for fast, efficient service when it comes to getting your smog check done. I was in an out in less than 30 minutes. Great service

CG
Chandeler G.
San Francisco, CA
Lexus LS 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Chandeler said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

WW
Wyman W.
San Francisco, CA
Subaru Impreza Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Wyman said they are good guys doing good service.
This review was collected via phone interview by Customer Research Inc.

RO
Rod O.
San Francisco, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019
Our Honda, again, just "Smiles!"
Wife & I have trusted Pacific Auto from days when this shop really was on Pacific Ave. Paul & crew are reliable & accommodating, we, only hope that PA can stay in business as long as possible.
Thus, just smiles about great auto work!

Verified Customer
San Francisco, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Honda Civic oil, brake, & tire check
Have been bringing our Honda cars to Pacific Auto over 15 years. Paul always lets us know when it is the best time to bring in auto for maintenances we don’t have to wait too long. He does a great job & at a good price. He can be trusted to do just what is needed. He changed all oils, checked tires (pressure & rotated them), changed the wipers, & checked the brake pads (no new pads needed yet). Very honest person!

GF
GIOVANNI F.
San Francisco, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
Prompt service, honest fixes and nothing you don’t need.
Title says it all. I’ve been coming here for years and Paul helps keep my 1999 Cherokee on the road. He’s never tried to sell me something I don’t need. And it’s one of the rare shops open on a Saturday.

JT
Jeremy T.
San Francisco, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Jeremy said the service was pretty good. The employees did what they needed to do quickly.
This review was collected via phone interview by Customer Research Inc.

MP
MO P.
San Francisco, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Great service
Paul was very quick to respond. His shop is honest and provides great service.

JC
JOHN C.
San Francisco, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
The best and knowledgeable
Paul is efficient, professional and on time! He told us when the car was not worth serving and totally in target when he needed to troubleshoot

Highly t

Verified Customer
San Francisco, CA
Mazda Protege5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
All good
All good

HY
Hua Y.
Millbrae, CA
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Hua said they are friendly and they get the job done.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
Daly City, CA
Lexus HS 250h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
David said they did a pretty good job and they should keep on doing what they are doing.
This review was collected via phone interview by Customer Research Inc.

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