Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

911 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 3.2000004/5Overall Rating 3.2000004/5Overall Rating 3.2000004/5rating 3.2000004rating 3.2000004
Original
Overall Rating 2.08/5Overall Rating 2.08/5rating 2.08rating 2.08rating 2.08
85% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Chickasaw, AL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Happy
The staff was very helpful and nice.

TD
TAMIKA D.
Mobile, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
SALES AND SERVICE
THE TEAM AT PALMER'S AIRPORT HYNDAI WERE VERY INFORMATIVE. THEY
HELPED ME GET OUT OF A SITUATION THAT REALLY SEEMED IMPOSSIBLE, BUT THEY DID IT. THE SERVICE I RECEIVED WAS EXCEPITIONAL....RODERICK (SALESMAN OF THE YEAR AKA.....THE MAN WITH THE BEARD) WAS VERY CURTEOUS AND GAVE EXCELLENT CUSTOMER SERVICE....THANKS TO THE TEAM AT PALMERS AIRPORT YOU GUYS ROCK!!!!!!!
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


LM
Linda M.
Dauphin Island, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great service
We had an appointment. Was seen to and was taken care of.
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


MM
Martin M.
Mobile, AL
2013 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2018 Category: Service
O
Repair was not done completely. I am now waiting on parts so it can be completed. All it would have taken was for someone to see that there was more to be done.
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mount Vernon, AL
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Job
Great !!!!!!
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


RE
Robert E.
Mobile, AL
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great service
My compressor went out. Service was quickly able to diagnose the problem and order the part for my car. Installation was completed as promised.
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mobile, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2018 Category: Service
Took a while to get it started
The beginning of the process was a nightmare. I eventually got my car back and running.
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


JW
Janet W.
Theodore, AL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Good team work
I was satisfied with my oil change
GEORGE H. from Palmer's Airport Hyundai responded on 07/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


DJ
Daren J.
Mobile, AL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Very friendly and helpful
Take care of all needs and keeps my car running like new.
GEORGE H. from Palmer's Airport Hyundai responded on 07/14/2018

Thank you for the response and feedback.


Verified Customer
Mobile, AL
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Mediocre waiting area
My last dealership offered a much more comfortable waiting area and much better coffee choices.
GEORGE H. from Palmer's Airport Hyundai responded on 07/14/2018

Thank you for the response and feedback.


RB
Rosa B.
Mobile, AL
2016 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Customer service personnel are friendly and kind, they do a good job. the waiting area is clean and confortable. I like it.
good
GEORGE H. from Palmer's Airport Hyundai responded on 07/14/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


NR
Norma R.
Robertsdale, AL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Fast and friendly
Donna took care of all my needs for my first service appointment with my brand new Hyundai Tucson. It was pleasant and quick service and they also washed and cleaned my vehicle. Donna was great.
GEORGE H. from Palmer's Airport Hyundai responded on 07/13/2018

Thank you for the response and feedback.


RH
Raymond H.
Saraland, AL
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2018 Category: Service
almost 3hrs wait for oil change
had an appointment for oil change, was 1st one there and was last to leave almost 3hrs later. will find another place for service for car
GEORGE H. from Palmer's Airport Hyundai responded on 07/13/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


CR
Cecil R.
Creola, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Efficient
Service was great
GEORGE H. from Palmer's Airport Hyundai responded on 07/16/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


JB
Jacqueline B.
Mobile, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service
100% best customer service ever!
GEORGE H. from Palmer's Airport Hyundai responded on 07/12/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


GS
Gwen S.
Mobile, AL
2013 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
g simms
update customers in a timely manner
GEORGE H. from Palmer's Airport Hyundai responded on 07/11/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


MM
Mikhail M.
Mobile, AL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
The attitude, service & professionalism of Tyler was a blessing.
The entire experience was pleasant & stress free.
GEORGE H. from Palmer's Airport Hyundai responded on 07/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


DS
David S.
Mobile, AL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service people
All the service reps were great and professional.
GEORGE H. from Palmer's Airport Hyundai responded on 07/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Raleigh, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Service Department
Professional and great customer service.
GEORGE H. from Palmer's Airport Hyundai responded on 07/06/2018

Thank you for the RESPONSE AND FEEDBACK.


BP
Barbara P.
Mobile, AL
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2018 Category: Service
My Service rescore
I have yet to receive a call from the Airport Service Dept office concerning the replacement of my drivers side mirror. I am very disappointed that I have to contact the service dept when I was told I would be kept informed of the progress. I'm quite frustrated at this and so is my husband. As I said this is the 2nd vehicle we have purchased in the 4 yrs from you're company. If this is the quality I can expect in the future we will rethink our decision,

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2018 Category: Service
Palmers Hyundai
I love my Elantra Limited this is the 2nd one I've purchased due to the staff the warranty and the customer service I would recommend Palmer's to all my family and friends. I hope to purchase a New Genesis in the future....
GEORGE H. from Palmer's Airport Hyundai responded on 07/06/2018

Thank you for the response and feedback.