Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

980 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 3.2000004/5Overall Rating 3.2000004/5Overall Rating 3.2000004/5rating 3.2000004rating 3.2000004
Original
Overall Rating 2.08/5Overall Rating 2.08/5rating 2.08rating 2.08rating 2.08
85% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Mobile, AL
2009 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
the staff
no comments

Verified Customer
Theodore, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Conveniant
Took half the time I usually have to wait for the same service.

Verified Customer
Mobile, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Linda
Always very friendly and efficient.

JM
Jerrica M.
Moss Point, MS
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service
Tyler is always my advisor and he does a great job.
GEORGE H. from Palmer's Airport Hyundai responded on 09/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mobile, AL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Great service
Professonals.
GEORGE H. from Palmer's Airport Hyundai responded on 09/18/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


TD
Thomas D.
Mobile, AL
2012 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Outstanding service by the service desk personnel and completely pleased with the service
The parts dept and the service dept are staffed with excellent people.
GEORGE H. from Palmer's Airport Hyundai responded on 09/15/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


LH
Lawrence H.
Mobile, AL
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Decent price, speedy service
2012 Santa Fe in for 60,000 mile service. Out the door for around $300 which was a shade better than if you totaled up the individual service items—rotate tires, oil/filter change, air filters, wiper blades, etc.. Had the injectors and throttle body cleaned at the same time and the truck seems to run better as a result. No complaints. Had an appointment, spent a little more than three (3) hours at the dealership.
GEORGE H. from Palmer's Airport Hyundai responded on 09/13/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


MT
Michael T.
Mobile, AL
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
repair work
good people, good work. Thank you Donna and John!
GEORGE H. from Palmer's Airport Hyundai responded on 09/13/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Theodore, AL
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Palmer's Airport Hyundai
Service department leaves a lot to be desired as far as communication with customer and the time it takes for service to be completed.
GEORGE H. from Palmer's Airport Hyundai responded on 09/11/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


EK
Era K.
Mobile, AL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Everyone was so nice
Everyone was so nice and on task. Wait time just flew by. Thank you.
GEORGE H. from Palmer's Airport Hyundai responded on 09/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


LM
Linda M.
Semmes, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
The employee s
Your employees
GEORGE H. from Palmer's Airport Hyundai responded on 09/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


JD
Jolene D.
Wilmer, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Fast service, comfortable waiting room, polite employees...
It was a very pleasant experience... it didn't take long and I was comfortable while I waited...
GEORGE H. from Palmer's Airport Hyundai responded on 09/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


LH
Leslie H.
Theodore, AL
2011 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Competent staff
Only complaint was they forgot to turn off my engine light
GEORGE H. from Palmer's Airport Hyundai responded on 09/10/2018

THANK YOU FOR THR RESPONSE AND FEEDBACK.


CH
Cathy H.
Lucedale, MS
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Awesome Service
Quick fast and efficient service with a smile!
GEORGE H. from Palmer's Airport Hyundai responded on 09/06/2018

Thank you for the response and feedback.


KB
Kenneth B.
Mobile, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great Sales Staff - Superior Service & Parts Team
Palmer's is a great place to buy a car. Sales and management team is friendly and accommodating to your needs. The service & parts team is excellent. Pricing is fair. Appointments are kept on time. All service work to be done is fully explained to you before doing it.


This is my third Hyundai and the only service work is performed by the dealer. Always has been and always will be.
GEORGE H. from Palmer's Airport Hyundai responded on 09/06/2018

Thank you for the response and feedback.


EC
Ellen C.
Mobile, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Service Department
Donna in the service department is great. She has taken care of me for years with my Hyundai s. BUT, I have on several occasions in trying to get an appointment with the Hyundai Dealership,found it hard to get an appointment, have been cut off several time, left 2 messages for the Manager of the Service Department, he has yet to return my calls.
I was taking my Sante Fe after it was out of warranty, to the Toyota dealership as I found it easy to make and get an appointment . But I have a new Hyundai and now find myself back at the dealership.
Although once I got in, Donna took real good care of me. But if I had a choice I would not purchase a Hyundai because of the service department.
GEORGE H. from Palmer's Airport Hyundai responded on 09/06/2018

Thank you for the response and feedback.


SJ
Shalanda J.
Ocean Springs, MS
2014 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great experience
This was my first time getting my genesis serviced at this dealership and I was very impressed with the service and communication
GEORGE H. from Palmer's Airport Hyundai responded on 09/04/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


RH
Rose H.
Mobile, AL
2017 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2018 Category: Service
location, timely appointment, friendly staff.
It is easy to get in and out in a reasonable length of time and the staff is friendly and greets you promptly.
GEORGE H. from Palmer's Airport Hyundai responded on 09/04/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


DP
Donna P.
Spanish Fort, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Wonderful people, Like Donna in service
Great place, friendly people,very pleasant experience.
GEORGE H. from Palmer's Airport Hyundai responded on 09/04/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


DM
Debbie M.
Mobile, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2018 Category: Service
Satisfied 2nd Time Hyundai Owner
Donna is exceptional to work with on service and repair work and this is my second Hyundai purchased from Palmer's from salesman Roderick Mitchell. They are both exceptional to work with.

Thank you!
GEORGE H. from Palmer's Airport Hyundai responded on 09/04/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.