Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

1177 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.2142857/5Overall Rating 3.2142857/5Overall Rating 3.2142857/5rating 3.2142857rating 3.2142857
Original
Overall Rating 2.0357104/5Overall Rating 2.0357104/5rating 2.0357104rating 2.0357104rating 2.0357104
86% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


DW
David W.
Mobile, AL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Consumer service
Consumer service
GEORGE H. from Palmer's Airport Hyundai responded on 03/19/2019

Thank you for the response and feedback.


Verified Customer
Mobile, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
On Time Service
I use my Sonata as a work car and cannot be without it during business hours. I was scheduled for a 7am appointment for an oil change and by 7:30 I was on my way to work.
GEORGE H. from Palmer's Airport Hyundai responded on 03/19/2019

Thank you for the response and feedback.


PG
Peggy G.
Mobile, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Quick and friendly service.
Came for an oil change without an appointment and the job was completed within an hour and done properly.
Service managers are always polite and friendly.
GEORGE H. from Palmer's Airport Hyundai responded on 03/18/2019

Thank you for the response and feedback.


AB
Alyssa B.
Semmes, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Friendly staff
Great staff and it didn’t take long to service my car.
GEORGE H. from Palmer's Airport Hyundai responded on 03/18/2019

Thank you for the response and feedback


Verified Customer
Mobile, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
First Oil Change on our 2nd new Sonata
I brought in our new Sonata for my husband for its first oil change. This is our 2nd family Sonata since we were so impressed with our 2009 limited gold Sonata. This one is a gray 2018 Sonata Sport model. While this one was purchased in the Eastern Shore this time, we have been extremely satisfied with the service team at the Palmer's Airport Hyundai. In fact I noticed 2 familiar faces still there that have been there since our last car. It was the gentleman in the parts department window and the very sweet lady (with short red hair and glasses) in the service department. In fact the lady checked me out and realized the oil change was somehow put under our old car by the initial lady that met us at the door. They lady with red hair fixed things for us quickly including getting our recall updated and getting us on our way quickly. I am very impressed by most of the staff I have encountered at this location. We will be back because of that :)
GEORGE H. from Palmer's Airport Hyundai responded on 03/18/2019

Thank you for the response and feedback.


MM
Mickey M.
Mobile, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Auto owner
Service was great and quick. They set appointment and immediately got started. Very professional.
GEORGE H. from Palmer's Airport Hyundai responded on 03/18/2019

Thank you for the response and feedback.


KL
Keith L.
Mobile, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service-regular Maintenance
Donna and John in Parts were very friendly and courteous. Donna is always nice enough to answer my questions about anything on the car!
GEORGE H. from Palmer's Airport Hyundai responded on 03/18/2019

Thank you for the response and feedback.


EF
Edwin F.
Theodore, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
The staff is always courteous and professional, they go out of thier way to be helpful
We always get professional service, the entire staff is always courteous and go out of thier way to help
GEORGE H. from Palmer's Airport Hyundai responded on 03/15/2019

Thank you for the response and feedback.


Verified Customer
Mobile, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
palmer's an efficient place for auto care
COURTESY !!!!!
GEORGE H. from Palmer's Airport Hyundai responded on 03/15/2019

Thank you for the response and feedbacck.


JW
Jerry W.
Mobile, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Had part installed
Slow to get the part I needed, they kept saying, it will be here Monday and they would call me. But it took 3 wks. To get the part to fit handle for trunk and I called them to see if it ever came in. But service was great when I went to have it installed.
GEORGE H. from Palmer's Airport Hyundai responded on 03/12/2019

Thank you for the response and feedback.


JM
Jerrica M.
Moss Point, MS
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Great service!!!
Customer service is always on point. Tyler is a great service advisor!!
GEORGE H. from Palmer's Airport Hyundai responded on 03/11/2019

Thank youfor the response and feedback.


JS
James S.
Grand Bay, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Great Dealership
Easy scheduling; easy in and easy out.
GEORGE H. from Palmer's Airport Hyundai responded on 03/08/2019

Thank you for the response and feedback.


Verified Customer
Mobile, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
service department
service was quick
GEORGE H. from Palmer's Airport Hyundai responded on 03/06/2019

Thank you for the response and feedback.


JD
John D.
Mobile, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
service
good service
GEORGE H. from Palmer's Airport Hyundai responded on 03/06/2019

Thank you for the response and feedback.


AD
Arlene D.
Mobile, AL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Pleasant People
The lady at the service desk was very nice and helpful. She took care of the business with speed and efficiency.
GEORGE H. from Palmer's Airport Hyundai responded on 03/06/2019

Thank you for the response and feedback.


AC
Archie C.
Mobile, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Dealership/service dept.
New associates in the service dept are a great. Called, got immediate appt., was met at service dept., given a time for repairs to be complete and it was done at that time.

Great.
GEORGE H. from Palmer's Airport Hyundai responded on 03/06/2019

Thank you for the response and feedback.


JH
Jean H.
Mobile, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Service
Very pleased
GEORGE H. from Palmer's Airport Hyundai responded on 03/06/2019

Thank you for the response and feedback.


PS
Patsy S.
Wilmer, AL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Very Good
Patsy Smith
GEORGE H. from Palmer's Airport Hyundai responded on 03/04/2019

Thank you for the response and feedback.


SV
Sandra V.
Spanish Fort, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Service
Pulled in to the dealership I did not have an appointment but that was no problemI changed my oil and different points to have inspected I got my car back everything was completed in a very timely fashion staff was friendly and courteous I will always come back because of the service that I received at Palmers
GEORGE H. from Palmer's Airport Hyundai responded on 03/04/2019

Thank you for the response and feedback.


Verified Customer
Theodore, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great service
Great service. Friendly staff. Even while crowded took time to answer questions with great attitudes.
GEORGE H. from Palmer's Airport Hyundai responded on 03/04/2019

Thank you for the response and feedback.