Pantili Hyundai

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304-425-8203
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Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

352 Reviews

5 star
89%
4 star
6%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (9)

ReScore
Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5rating 4.88889
Original
Overall Rating 2.44444/5Overall Rating 2.44444/5rating 2.44444rating 2.44444rating 2.44444
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

BF
Benjamin F.
Princeton, WV
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Service
The people were very kind and courteous and they do a great job taking care of my vehicle
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/18/2019

Benjamin,
Thank you for the kind review. We appreciate your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
DL
Deborah L.
Princeton, WV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Great service
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/15/2019

Deborah,
Thank you so much! Its always good to see you.

Eric Hurt
Service Manager
304.425.8203  ext.1216
Verified Customer
Ballard, WV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
everything was dome outstanding.
everything outstanding.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/14/2019

Anonymous,
Thank you for your business. We also appreciate the 5 star review.

Eric Hurt
Service Manager
304.425.8203  ext.1216
MW
Margaret W.
Princeton, WV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Superb Customer Service
They always go the extra mile to take care of your vehicle. You won’t find a better place to take your vehicle. I highly recommend this dealership.
Recommended
DANELLE S. from Pantili Hyundai responded on 03/14/2019

Margaret,

It's always so nice to see you! Thank you for being a loyal hyundai customer! We appreciate your business!

Danelle Sevy
Pantili Hyundai

RONALD E H., Service Manager from Pantili Hyundai responded on 03/14/2019

Margaret,
Thank you so much for the kind words and for the Thank you card! We appreciate you so much.

Eric Hurt
Service Manager
304.425.8203  ext.1216
Verified Customer
Princeton, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Great and friendly service.
Eric, the service manager, told me what the problem was and how long it would take to fix it. Shuttle service was handy when I had to leave the car. The service manager explained to me exactly what was done when I picked up the car.
Recommended
DANELLE S. from Pantili Hyundai responded on 03/11/2019

Anonymous,

Thank you. We appreciate your business.

Danelle Sevy
Pantili Hyundai

TM
Terry M.
Princeton, WV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Friendly Helpful Staff
The staff were ready and willing to help us with our vehicle issue. They took care of it in a prompt and efficient manner.
Recommended
DANELLE S. from Pantili Hyundai responded on 03/11/2019

Terry,

Thank you for the review!

Danelle Sevy
Pantili Hyundai

WH
William H.
Northfield, OH
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Ohio to Florida - stop in West Virginia
We were travelling from Ohio to Florida during the last full week in February - had problem with our 2018 Hyundai Hybrid late in the afternoon on a Friday. Called Pantili and they stayed open until we arrived at the dealership. We made an appointment for service the next morning at which time we learned that the required water pump was on back order - and there were several others waiting for the same part. Pantili reps were helpful in securing a rental and we continued to Florida. The part became available 10 days later, received at Pantili late in that afternoon and installation completed early the following morning. We were available as the repairs were completed and then on our way back to Ohio. Everyone at Pantili was VERY HELPFUL.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/08/2019

William,
Thank you for the review.We appreciate your patience while completeing the necessary repair on your vehicle.

Eric Hurt
Service Manager
304.425.8203  ext.1216
Verified Customer
North Tazewell, VA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Hyundai Service
I always enjoy taking my Sonata back to this dealership. I am treated respectfully and I treated fairly.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/08/2019

Anonymous,
We are happy to have you as a valued customer. Thank you for your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
TH
Tiffany H.
Princeton, WV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Tiffany
The staff and the care that I receive
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/08/2019

Tiffany,
Its always good to see you. We appreciate your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
DG
David G.
Flat Top, WV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Great Dealership
Love the Hyundai brand and love this dealership in particular! Sweet to my pet and go above and beyond in the service department. When it's time to purchase again, Pantili Hyundai of Princeton, WV will definitely be my choice!!!
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/06/2019

David,
It was so good to see you guys. Thank you for being loyal customers.

Eric Hurt
Service Manager
304.425.8203  ext.1216
LK
Lynn K.
Bluefield, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Excellent service
Awesome service visit, thank you!
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 03/04/2019

Lynn,
Thank you for your business. We are always glad to see you.

Eric Hurt
Service Manager
304.425.8203  ext.1216
GR
Gwen R.
Princeton, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Service survey
Always good, friendly service
Recommended
DANELLE S. from Pantili Hyundai responded on 02/25/2019

Gwen,

Thank you so much for being a loyal Hyundai customer! We appreciate you!

Danelle Sevy
Pantili Hyundai

MB
Marcus B.
Rock Hill, SC
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Quality Customer Service
In and out with quality care.
Recommended
DANELLE S. from Pantili Hyundai responded on 02/20/2019

Marcus,

Thank you so much for being a loyal Hyundai customer. We always look forward to your visits!

Danelle Sevy
Pantili Hyundai

TM
Tanya M.
Tazewell, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Quick Efficient Service
Great service and quick.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 02/19/2019

Tanya,
Thank you for the review. We truly appreciate your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
JT
John T.
Princeton, WV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Fast, Friendly, and great service
Same as above
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 02/16/2019

John,
Thank you for the kind review. We truly do appreciate your business and all of your customer referals. It was nice talking to you during your visit. Thank you again!

Eric Hurt
Service Manager
304.425.8203  ext.1216
RC
Robert C.
Cincinnati, OH
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great response time.
Was towed to repair my clutch on Sunday. They had me back on the road by Tuesday. Excellent communications with an out of town customer.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 02/15/2019

Robert,

I am so happy we could repair your vehicle in a timely manner and get you back on the road. We know how frustrating it can be to have vehicle issues while out of town. And are always happy to help. Thank you for the kind feedback.

Eric Hurt
Service Manager
304.425.8203  ext.1216
DP
David P.
Crab Orchard, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service
Excellent as always!
Recommended
DANELLE S. from Pantili Hyundai responded on 02/12/2019

David,

Thank you! We appreciate your business! 

Danelle Sevy
Pantili Hyundai

JH
James H.
Lerona, WV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Very Friendly
Always great service . And great customer service.
Recommended
DANELLE S. from Pantili Hyundai responded on 02/08/2019

James,

Thank you for the kind words! We appreciate your business!

Danelle Sevy
Pantili Hyundai

EH
Emma H.
Princeton, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Service
Always get awesome service. Service manager really knowledgeable and very courteous.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 02/06/2019

Emma,
Thank you for the kind words. We appreciate your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
TB
Travis B.
Princeton, WV
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Awesome
Customer service was wonderful.
Recommended
RONALD E H., Service Manager from Pantili Hyundai responded on 02/04/2019

Travis,
Thank you ! We appreciate your business.

Eric Hurt
Service Manager
304.425.8203  ext.1216
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