Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO POSS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical.
Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson (who is now in a finance position), and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails.
In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again.
This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem.
The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown.