Overview

Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5rating 4.29

2315 Reviews

ReScore Reviews™ (64)

ReScore
Overall Rating 4.2187508/5Overall Rating 4.2187508/5Overall Rating 4.2187508/5Overall Rating 4.2187508/5rating 4.2187508
Original
Overall Rating 2.2381/5Overall Rating 2.2381/5rating 2.2381rating 2.2381rating 2.2381
82% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


MK
Min K.
Palisades Park, NJ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Good thing my driver side power window problem was covered by warranty
I had an issue with my driver side power window. Rolling the window down was okay, but
when I tried to roll up it only went half way and then the fuse would go off. I tried several
times to replace the fuse with a new fuse, but the problem remained the same. So, when I
took my Tucson to Hyundai of Paramus to get to the bottom of the problem, I found out
that the motor that powers the driver side window was defective. Hyundai of Paramus told
me that the part will arrive in two days. So, I scheduled my appointment around that time
and when I got it fixed, the fuse didn't go off at all. Plus, the window problem was covered by Hyundai's warranty.
Manager from Hyundai of Paramus responded on 08/18/2018

Hi Min,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Irvington, NJ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
good brand
they need to update their software for older models cars, but overall a good quality car(2013)elantra
Vivian P. from Hyundai of Paramus responded on 08/08/2018

Hi Brittnay,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


SL
Soojung L.
Paramus, NJ
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Great service
I went for an engine oil change but apparently I had a recall on my car that I didn’t know about. James was very helpful and patient with telling me exactly what the recall was and answered all of my annoying questions!!
Vivian P. from Hyundai of Paramus responded on 07/27/2018

Hi Soojung,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


RD
Ronald D.
Little Ferry, NJ
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service Rep. Annie. Love her!!
All aces!! 👏👏👏
Vivian P. from Hyundai of Paramus responded on 07/11/2018

Hi Ronald,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Englewood, NJ
2013 Hyundai Veloster
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018 Category: Service
Don't come here for RECALLS, they will try to charge you!!
I went to Paramus Hyundai for a Recall and they tried to charge me for the repairs, because I refuse to pay they fixed it under the recall, but charged me for the diagnostic test. I reviewed the bill and asked about the misc charges. They adjusted the bill, I paid and left. After that they started to call me non stop saying that they "undercharged" me and I had to pay with in 24 hours if not they will send me to court and I will have to pay for a lawyer and legal fees. This is the worst place I have even been to. Don't go there. They will lie to you, try to take advantage of you, harrass you, and treat you like a thief.
Manager from Hyundai of Paramus responded on 06/28/2018

Hi Tatiana,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Waldwick, NJ
2015 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Honesty goes far
Always truthful. Always helpful
Vivian P. from Hyundai of Paramus responded on 06/29/2018

Hi Laura,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


RA
Randolph A.
Brooklyn, NY
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
They're very helpful
Excellent
Manager from Hyundai of Paramus responded on 06/28/2018

Hi Randolph,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


MK
Min K.
Palisades Park, NJ
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Hyundai of Paramus does over charge on servicing the car.
I just went to Hyundai of Paramus for a simple oil change.
However, I got more than expected. I got the whole package servicing deal
that was overpriced. It came up to four hundred dollars, which was a big rip off.
Vivian P. from Hyundai of Paramus responded on 06/27/2018

Hi Min,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


PC
Paul C.
Teaneck, NJ
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great experience
I like that my appointment time is honored and the times are convenient. My agent Anne Ramaglia is fabulous ! She keep me abreast of all the services that are needed prior to having them done and works with me to get the best deal available. She is very pleasant and professional and i have no reservation in recommending her or Hyundai to anyone who is interested in utilizing their services.
Manager from Hyundai of Paramus responded on 06/18/2018

Hi Paul,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Teaneck, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Just great
Just great
Manager from Hyundai of Paramus responded on 06/16/2018

Hi Kevin,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


YF
Ydalmis F.
Fairview, NJ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Fast service, great customer service 5 stars to Kariana
Apt available the same day .. service done in less that 2 hrs ...
Vivian P. from Hyundai of Paramus responded on 06/15/2018

Hi Ydalmis,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


AM
Andrew M.
Ridgewood, NJ
2010 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Great place, If cramped
The service and personnel are outstanding. Customer parking is a tad spare, and the waiting area a bit dated but nothing to really complain about
Vivian P. from Hyundai of Paramus responded on 06/15/2018

Hi Andrew,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


PJ
Pinakin J.
Iselin, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Service Review
Thank you.
Manager from Hyundai of Paramus responded on 06/14/2018

Hi Pinakin,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JP
Jacqueline P.
Fair Lawn, NJ
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
covered under certified preowned
repair was faster than anticipated. Only complaint would be the lack of loaner cars every time
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Jacqueline,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Lodi, NJ
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
very friendly staff
Great Facility
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Andrew,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


LG
Leona G.
Bogota, NJ
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Hyundai
They look out for there customers & make sure all is working properly.
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Leona,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


CP
Colleen P.
New Milford, NJ
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
Like vehicle
Needs to make hours for service with more availability
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Colleen,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


MP
Murugnantham P.
East Rutherford, NJ
2017 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2018 Category: Service
average
Have requested to align air pressure but not fixed.
I am paying for oil change with my lease, but they charged me in last two services and the reason is they do have access to my records.
Staff over the reception forcing to choose recommenced/optional services and listen barely.
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Murugnantham,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


SB
Steven B.
Paramus, NJ
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Service
Excellent Service
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Steven,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JB
James B.
Sloatsburg, NY
2005 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
They care about there customers
Fast done in a timely manner
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi James,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030