Overview

Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5rating 4.28

2307 Reviews

ReScore Reviews™ (59)

ReScore
Overall Rating 4.1525429/5Overall Rating 4.1525429/5Overall Rating 4.1525429/5Overall Rating 4.1525429/5rating 4.1525429
Original
Overall Rating 2.18966/5Overall Rating 2.18966/5rating 2.18966rating 2.18966rating 2.18966
82% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


PC
Paul C.
Teaneck, NJ
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great experience
I like that my appointment time is honored and the times are convenient. My agent Anne Ramaglia is fabulous ! She keep me abreast of all the services that are needed prior to having them done and works with me to get the best deal available. She is very pleasant and professional and i have no reservation in recommending her or Hyundai to anyone who is interested in utilizing their services.
Manager from Hyundai of Paramus responded on 06/18/2018

Hi Paul,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Anonymous avatar
Verified Customer
Teaneck, NJ
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Just great
Just great
Manager from Hyundai of Paramus responded on 06/16/2018

Hi Kevin,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


YF
Ydalmis F.
Fairview, NJ
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Fast service, great customer service 5 stars to Kariana
Apt available the same day .. service done in less that 2 hrs ...
Vivian P. from Hyundai of Paramus responded on 06/15/2018

Hi Ydalmis,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


AM
Andrew M.
Ridgewood, NJ
2010 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Great place, If cramped
The service and personnel are outstanding. Customer parking is a tad spare, and the waiting area a bit dated but nothing to really complain about
Vivian P. from Hyundai of Paramus responded on 06/15/2018

Hi Andrew,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


PJ
Pinakin J.
Iselin, NJ
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Service Review
Thank you.
Manager from Hyundai of Paramus responded on 06/14/2018

Hi Pinakin,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JP
Jacqueline P.
Fair Lawn, NJ
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
covered under certified preowned
repair was faster than anticipated. Only complaint would be the lack of loaner cars every time
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Jacqueline,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Anonymous avatar
Verified Customer
Lodi, NJ
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
very friendly staff
Great Facility
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Andrew,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


LG
Leona G.
Bogota, NJ
2011 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Hyundai
They look out for there customers & make sure all is working properly.
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Leona,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


CP
Colleen P.
New Milford, NJ
2017 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
Like vehicle
Needs to make hours for service with more availability
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Colleen,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


MP
Murugnantham P.
East Rutherford, NJ
2017 Hyundai Tucson
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2018 Category: Service
average
Have requested to align air pressure but not fixed.
I am paying for oil change with my lease, but they charged me in last two services and the reason is they do have access to my records.
Staff over the reception forcing to choose recommenced/optional services and listen barely.
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Murugnantham,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


SB
Steven B.
Paramus, NJ
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Service
Excellent Service
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi Steven,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JB
James B.
Sloatsburg, NY
2005 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
They care about there customers
Fast done in a timely manner
Vivian P. from Hyundai of Paramus responded on 06/14/2018

Hi James,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


KH
Karl H.
Bronx, NY
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Car maintenace service
Customer and personal service provided by Annie R.
Vivian P. from Hyundai of Paramus responded on 06/11/2018

Hi Karl,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


MY
Merve Y.
Clifton, NJ
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Great service
Had my car taken care of quick and well. Friendly staff
Vivian P. from Hyundai of Paramus responded on 06/11/2018

Hi Merve,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


AZ
Ana Z.
Englewood, NJ
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Anne is very professional!
Great customer service by Anne!
Vivian P. from Hyundai of Paramus responded on 06/11/2018

Hi Ana,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JP
Jovette P.
Bergenfield, NJ
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Reliable parts and technical services, The service RECORD is available for follow up visit.
IMPROVEMENT NEEDED: I has to sit and wait for the car to be serviced since you could not provide a Shuttle return ride from my meeting held in Maywood, 2 miles from you service center! REALLY!
Vivian P. from Hyundai of Paramus responded on 06/09/2018

Hi Jovette,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JB
John B.
Little Falls, NJ
2015 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Good service for price
Acceptable work
Vivian P. from Hyundai of Paramus responded on 06/09/2018

Hi John,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Anonymous avatar
Verified Customer
Fort Lee, NJ
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Paramus Hyundai Service Review
James explained the issue and offered prompt follow up
Vivian P. from Hyundai of Paramus responded on 06/09/2018

Hi Edward,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


RF
Robert F.
Hackensack, NJ
2016 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
James service rep:
James my service rep, went above an beyond to assist me regarding my car repair. This was a stressful time as my car needed major work and James was there through out the entire process. James never forgot about me and kept me in the loop with straight forward and honest assessments. Grateful for James knowledge and professionalism.

Regards,
Robert Forster
Vivian P. from Hyundai of Paramus responded on 06/09/2018

Hi Robert,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


BH
Bryan H.
Westfield, NJ
2015 Hyundai Genesis
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2018 Category: Service
Shady
Just a bad feeling overall- tried up-selling everything in the shop. Stuff I didn't need especially for a car purchased 3 months prior. Almost making me have buyers remorse.
Vivian P. from Hyundai of Paramus responded on 06/09/2018

Hi Bryan,

Thank you for completing this survey for us.  I am sorry to hear your visit was less then satisfactory.  Please contact me directly so we can speak further regarding this.

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030