ReScore Reviews™ (53)

ReScore
Overall Rating 4.0566047/5Overall Rating 4.0566047/5Overall Rating 4.0566047/5Overall Rating 4.0566047/5rating 4.0566047
Original
Overall Rating 2.16981/5Overall Rating 2.16981/5rating 2.16981rating 2.16981rating 2.16981
81% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Pinakin J. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice customer service "
Felt good.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 02:32 PM
Ilene D. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I like how your staff makes you feel important. They update you often as to what the status is with your car.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:06 PM
David G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, They really care about your vehicle"
The service department goes thru your vehicle carefully and always recommends what needs to be done. Car runs like new even with over 100K miles as a result of this. My former dealer only would change the oil and filter and send me on my way. This may be cheaper, but it is not what you want if you keep your car in top shape and free of problems well beyond the 100K mile mark.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/20/2018 04:37 AM
Manager at Hyundai of Paramus responded on 02/20/2018

Hi David,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030
 

Tara S. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Annie "
For months I have had a tick-tick sound under the hood. While I brought my car in because it didnt start, we found the longstanding problem of the tick-tick to be the tie rod. Really glad not to be worried anymore.

I have said this many times, but it is because of Annie Ramaglia that I return to this dealership for service. She is straightforward and she cares. Further, I am grateful to the team for getting me a loaner vehicle, as well. Leaving the Vehicle for a second night for observation wouldn’t have been feasible for me without it. I had doctors appointments with my mother that could not be avoided, and the stress it saved me was greatly appreciated.

Thank you!
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:44 PM
Manager at Hyundai of Paramus responded on 02/20/2018

Hi Tara,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030
 

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don't know what this refers to"
Work is done on time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/19/2018 02:35 PM
Manager at Hyundai of Paramus responded on 02/20/2018

Hi Patricia,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030
 

Deborah B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is first rate"
Annie is the best service advisor, and the service done on the car is always exceptional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/19/2018 01:46 PM
Manager at Hyundai of Paramus responded on 02/19/2018

Hi Deborah,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Add a response 
 
 

 

Justin H. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service "
great service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:20 PM
Vivian P. at Hyundai of Paramus responded on 02/19/2018

Hi Justin,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You

Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional environment, excellent Service...."
Service was great, in and out in no time.....
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 07:51 AM
Vivian P. at Hyundai of Paramus responded on 02/19/2018

Hi Osvaldo,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You

Vivian Rappa
Service Manager
201 845-0701 ext 1030
Raul D. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
I was very happy with Khariana in Paramus. She seemed to be the busiest person at the service counter yet the friendliest and most helpful. This is the type of service that brings excellence to customer service. Thank you.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 05:22 AM
Vivian P. at Hyundai of Paramus responded on 02/19/2018

Hi Raul,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You

Vivian Rappa
Service Manager
201 845-0701 ext 1030
Andrew C. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Andrew Cohen"
Excellent explanations and service. Felt like VIP.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 09:25 AM
Vivian P. at Hyundai of Paramus responded on 02/19/2018

Hi Andrew,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You

Vivian Rappa
Service Manager
201 845-0701 ext 1030
Dominick C. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient "
They are fast, knowledgeable, and keep their word.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:29 AM
Vivian P. at Hyundai of Paramus responded on 02/17/2018

Hi Dominick,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Patrick S. on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service as Expected"
The service area was as expected.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/16/2018 05:25 PM
Vivian P. at Hyundai of Paramus responded on 02/17/2018

Hi Patrick,
Thank you for the 4 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Vivian G. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The professionalism that Annie the service rep showed."
Felt welcomed as soon as I walked in. Annie was courteous, professional, had a good sense of humor, and explained everything in laymen's term.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/16/2018 04:26 PM
Vivian P. at Hyundai of Paramus responded on 02/17/2018

Hi Vivian
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Joseph D. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Joe D"
The dealership, its staff and service is excellent. There is not enough good things I can say about the entire experience, just great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 10:56 AM
Manager at Hyundai of Paramus responded on 02/16/2018

Hi Joseph,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Albert C. on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Very Professional & courteous.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/16/2018 04:22 AM
Manager at Hyundai of Paramus responded on 02/16/2018

Hi Albert,
Thank you for the 4 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tire Replacement"
Communication was great.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:51 PM
Manager at Hyundai of Paramus responded on 02/16/2018

Hi Dominic,
Thank you for the 4 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Pamela R. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
I love to come here because customer service is the # 1 priority in this dealership. Very welcoming and feels like another home.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/15/2018 05:57 PM
Manager at Hyundai of Paramus responded on 02/16/2018

Hi Pamela,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Bridget B. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"recall"
they did a very good job
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/15/2018 11:48 AM
Manager at Hyundai of Paramus responded on 02/16/2018

Hi Bridget,
Thank you for the 4 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service"
Service completed in a timely manner
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/15/2018 07:47 AM
Vivian P. at Hyundai of Paramus responded on 02/15/2018

Hi Danielle,
Thank you for the 4 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

Carol L. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why I use Hyundai of Paramus"
Location is convenient and service friendly and professional.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:41 PM
Vivian P. at Hyundai of Paramus responded on 02/15/2018

Hi Carol,
Thank you for the 5 stars. We appreciate your buisness. We look forward to seeing you again soon.
Thank You
Vivian Rappa
Service Manager
201 845-0701 ext 1030

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