Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1322 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 2.6190476/5Overall Rating 2.6190476/5rating 2.6190476rating 2.6190476rating 2.6190476
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


KB
Katarzyna B.
Chicago, IL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great customer service!
Thank you for being considered and taking care of my car!

MW
Mary W.
Arlington Heights, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
routine maintenance
Fast courteous thorough service.What more could you ask for.
Everything was done according to schedule in a timely manner.
Service department is great.

Verified Customer
Palatine, IL
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Deliver on what's promised
Satisfied customer: no wait, task completed per time estimated, quick check out.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Dedicated and caring professionals take care of your cars
I feel safe taking my car to Patrick Hyundai because they take care of it right in a timely manner.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MM
Mary M.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Love my Hyundai Santa Fe!
Tom did a great job with making my car purchase enjoyable. Tom went the extra mile to make sure I was taken care of right away. The service department was very efficient, accommodating, and helpful. They took the time to explain everything and actually showed me on a vehicle what they were talking about. This is my 2nd car purchase from Patrick Dealer, and I've never had any issues with them. I definitely would recommend this dealer and would purchase another vehicle from them as well when the time comes again.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

ED
Edward D.
Chicago, IL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Left Wanting More
Your dealership was friendly enough. The service area was clean enough. The repair service was timely enough. The tech was informative enough. But your waiting lounge needs a vending machine for customers, not everyone wants just coffee all day long. Also your car wash needs to leave your auto CLEAN & DRY ! NOT SPOTTY & DRIPPING WET FROM DIRTY WATER. My auto was already washed and clean before I got there, not acceptable.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

I'm sorry for the inconvenience. We are in the procees to update the dealership and car wash

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Arlington Heights, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent Service
Gus and his team from the service department at Patrick Hyundai provide nothing but the best service. The team is quick, efficient, and does everything they say they will, and then some. They always wash my car and make my tires look clean during my servicing. The service department is the reason that I will continue to buy/lease cars from Hyundai. I already recommended patrick hyundai to my friend courtney hengst and she loves it and bought a car too. Well done and keep up the good work team!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/17/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MR
Mitchell R.
Bloomingdale, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Five Star
Outstanding sales/service!!!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/17/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

UG
Ursula G.
Hanover Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
service
They were fast with my service. They let me know what I need to do, but they weren't to agresive,
Love it. Ursula
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/14/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JR
James R.
Schaumburg, IL
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Exce;;ant job
Received excellant service from Patrick Hyundai will definety go back
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/14/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

HV
Herman V.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great service.
Great customer & great service. A+++
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/13/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

VG
Valdimir G.
Rolling Meadows, IL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
MG
Thank you!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/13/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

CC
Christina C.
Schaumburg, IL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Car serviced
Service was great! It was done quicker then they said. The only reason I did not give 5 stars is because they say they wash the car after, but it looked like they just sprayed a hose on the car and that was it. Car was dripping wet when I received it and the steering wheel was really dirty.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/12/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Streamwood, IL
2018 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2018 Category: Service
Service
tire rotation
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/11/2018

Survey is based on the service you recieved , sorry about the misunderstanding with sales

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

IG
Ion G.
Arlington Heights, IL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Great job
Fast work
In and out
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/11/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Buffalo Grove, IL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Good service
Service was prompt and good. Facility definitely could use some cleaning and remodeling.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/08/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Hoffman Estates, IL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Service for AC and Mile age Maintenance
Excellent service and very polite.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/08/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PB
Patricia B.
Arlington Heights, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Great Customer Service
We purchased a car from Patrick Hyundai and are very happy. Their customer service is great. We needed a minor fix and it was taken care of right away and they even gave us a service loaner so we wouldn't have to wait.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/08/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

RM
Robert M.
Elgin, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Fast friendly service.
Hassle free oil change.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/07/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AP
Alfred P.
Arlington Heights, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Quick turnaround, good work.
Oil change and 15000 mile check plus other work done quickly and correctly.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/06/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai