Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1165 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 2.4210558/5Overall Rating 2.4210558/5rating 2.4210558rating 2.4210558rating 2.4210558
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


JM
Jordan M.
Palatine, IL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Quick Tire Check
I was heading out of town Saturday and had the tire pressure alert come on earlier in the week. Brought the car in on Friday morning - they found a nail in the tire - fixed and on my way in less than 30 minutes. Appreciate that kind of service!
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JA
Joseph A.
Winfield, IL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Prompt service
No unneeded services done
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Chicago, IL
2015 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2018 Category: Service
Constant Problems
I only come here because I bought my car there and that it’s close to home. If it wasn’t I would never go here.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Glenview, IL
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service date
Prompt efficient and very professional
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PN
Paul N.
Schaumburg, IL
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
7,500 Mile Maintenance Service
Service was professional, fast and courtesy.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

LS
Laura S.
Bloomingdale, IL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
very friendly and informative staff
took care of my needs right away excellent service
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

GM
Griselda M.
Mount Prospect, IL
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Great service
Great cistomer service
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

ST
Samantha T.
Schaumburg, IL
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
The staff
Gus, Nader and Dominic make my trips to Hyundai an easy experience. Dominic knows I'm a busy Mom and he works wonders on my car.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JG
Jeanne G.
Palatine, IL
2014 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Services
I love that they wash my car when serviced, just wish they did a little better job.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review Randy GreeneService ManagerPatrick Hyundai


CC
Christian C.
Glenview, IL
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Oil change
Everything was done on time and quickly.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Vernon Hills, IL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Over charge
Not sure why they charged for the 7,500 miles when it wasn’t even due yet. Then I thought it was going to be coved by warranty but instead i was charged.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Rolling Meadows, IL
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Oil Change And Related Service and Sensor Recall
I will have to drive the car to see if everything is functioning correctly, so no comment regarding the service at this time. However I would like to say something, I am a very low mileage driver. This time I had less than 1,100 miles since the previous oil change. I've had the car since July 2016 an there was only 5,568 total miles on the car when I had the oil changed again on May 2, 2018. The owner's manual states the oil and related service should be preformed every 3,750 miles or 6 months which ever is first. That same info was hand written in my service coupon book by your Customer Relations Manager when he went over all my paperwork and add ons. People in your service department have told me different information each time. Your service department was trying to get me to change the oil at only 3 months with less than 700 miles several times. I'm beginning to feel like they work on commission and are trying to make more money. I also feel that when a customer requests a particular Service Writer/Advisor the customer should be able to speak to that Service Writer/Advisor rather than get steered to someone else each and every time. A car should be taken care of through the same Service Writer/Advisor every time. It's like seeing the same Doctor who knows what's going on with a patient. Maybe I would not be getting different versions of when services should be preformed. Everyone should be on the same page when it comes to something that simple. That makes me have my doubts and shakes my trust when it comes to more significant services needed!?!?!?!?!?
RANDY G., SERVICE MANAGER from Patrick Hyundai

yes, you can request a certain service writer anytime you like , please ask for him/her also  when you drive in

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

KP
Kathy P.
Palatine, IL
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
excellence
Gus is the best service rep I’ve ever dealt with
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

EJ
Edward J.
Hoffman Estates, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018 Category: Service
Patrick Hyundai Service.
Timely, Courteous. Efficient.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MK
Matthew K.
Palatine, IL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Gus Rozos is the Best
Gus helped me understand what was needed and fixed the car in a timely manner.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

VS
Valentina S.
Hoffman Estates, IL
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Close by where I live
Great. I pulled in, talking to the service person about the recall.
Went to lobby to have coffee, and my car was done in 20 minutes.
That’s a service with a smile
Keep up the good work
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Bloomingdale, IL
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Great service department
Fast, friendly and courteous service.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Saint Charles, IL
2014 Hyundai Santa Fe
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/04/2018 Category: Service
horrible - run!!!
Go to elgin ... Schaumburg is a rip off and dont fix everything so every year you come back
RANDY G., SERVICE MANAGER from Patrick Hyundai

I am very sorry this happened , I will have a talk with all my service personal

Randy Greene
Service Manager
Patrick Hyundai


Anonymous avatar
Verified Customer
Mchenry, IL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Clean, knowledgeable people, great service.
What I said above.
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

DO
Daniel O.
Schaumburg, IL
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
All Good!!
Everything was handled perfectly!
RANDY G., SERVICE MANAGER from Patrick Hyundai

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai