Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1331 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 2.6190476/5Overall Rating 2.6190476/5rating 2.6190476rating 2.6190476rating 2.6190476
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
93% Would Recommend
100% Business Response
Latest Review 29 minutes ago

Reviews


Verified Customer
Arlington Heights, IL
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Good job
Took a few minutes to clarify with my sales agent and look at my warranty but service was handled in a timely manner.

RN
Ryan N.
Western Springs, IL
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Good service
Prompt repair

Verified Customer
Elk Grove Village, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service
Service writer very responsive and answered questions Work was done quickly

Verified Customer
Arlington Heights, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
on time and reliable service.
I have had very bad experiences of recommending something or someone to friends and relatives. That is the reason that I try not to recommend.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/21/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

LR
Lawrence R.
Lake Zurich, IL
2018 Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018 Category: Service
It is not great at all
Once again I was supposed to get gap insurance and the dealership screwed me
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/20/2018

We are sorry for the inconvinience. But the survey is based on the service department.

We appreciate if you can re-score the service dept please and thank you !!

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JG
Joseph G.
Hoffman Estates, IL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Joe G
Thanks for the Service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/20/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AG
Anthony G.
Evergreen Park, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
75000 check up
Everyone was really nice and the work was done properly on the car in a nice timely manner
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/20/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Arlington Heights, IL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service
Thorough inspection, quick and complete work. And, a clean car!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/20/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Deerfield, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Prompt Professional Service
Arrived at scheduled time and was out within the hour.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/20/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

KB
Katarzyna B.
Chicago, IL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great customer service!
Thank you for being considered and taking care of my car!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/19/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MW
Mary W.
Arlington Heights, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
routine maintenance
Fast courteous thorough service.What more could you ask for.
Everything was done according to schedule in a timely manner.
Service department is great.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/19/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Palatine, IL
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Deliver on what's promised
Satisfied customer: no wait, task completed per time estimated, quick check out.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Dedicated and caring professionals take care of your cars
I feel safe taking my car to Patrick Hyundai because they take care of it right in a timely manner.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MM
Mary M.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Love my Hyundai Santa Fe!
Tom did a great job with making my car purchase enjoyable. Tom went the extra mile to make sure I was taken care of right away. The service department was very efficient, accommodating, and helpful. They took the time to explain everything and actually showed me on a vehicle what they were talking about. This is my 2nd car purchase from Patrick Dealer, and I've never had any issues with them. I definitely would recommend this dealer and would purchase another vehicle from them as well when the time comes again.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

ED
Edward D.
Chicago, IL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Left Wanting More
Your dealership was friendly enough. The service area was clean enough. The repair service was timely enough. The tech was informative enough. But your waiting lounge needs a vending machine for customers, not everyone wants just coffee all day long. Also your car wash needs to leave your auto CLEAN & DRY ! NOT SPOTTY & DRIPPING WET FROM DIRTY WATER. My auto was already washed and clean before I got there, not acceptable.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/18/2018

I'm sorry for the inconvenience. We are in the procees to update the dealership and car wash

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Arlington Heights, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent Service
Gus and his team from the service department at Patrick Hyundai provide nothing but the best service. The team is quick, efficient, and does everything they say they will, and then some. They always wash my car and make my tires look clean during my servicing. The service department is the reason that I will continue to buy/lease cars from Hyundai. I already recommended patrick hyundai to my friend courtney hengst and she loves it and bought a car too. Well done and keep up the good work team!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/17/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MR
Mitchell R.
Bloomingdale, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Five Star
Outstanding sales/service!!!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/17/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

UG
Ursula G.
Hanover Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
service
They were fast with my service. They let me know what I need to do, but they weren't to agresive,
Love it. Ursula
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/14/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JR
James R.
Schaumburg, IL
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Exce;;ant job
Received excellant service from Patrick Hyundai will definety go back
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/14/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

HV
Herman V.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great service.
Great customer & great service. A+++
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 09/13/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai