Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1459 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 2.9999985/5Overall Rating 2.9999985/5rating 2.9999985rating 2.9999985rating 2.9999985
Original
Overall Rating 2.18519/5Overall Rating 2.18519/5rating 2.18519rating 2.18519rating 2.18519
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Schaumburg, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great experience
Gus did a fantastic job! He was wonderful to work with and explained everything in detail. Work was done quickly as well.

JH
Jason H.
Schaumburg, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Outstanding service! Nice people!
I came in for an oil change on 12/8/18, and the service person was very friendly and helpful. The waiting room is outstanding! Top notch customer service, TV, donuts, and coffee were excellent! Great place to get your vehicle service! Trustworthy and efficient! Patrick Hyundai really knows how to treat customers! Something that is hard to find in today's world.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/12/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Des Plaines, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
good experience
The people at Patrick are very nice. My car was in and out in about 1 hour and Patrick has a very comfortable waiting room with coffee and donuts, to make it a relaxing experience.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/11/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

GR
Gaurav R.
Schaumburg, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Thank u
It’s clean and the associates are aware of what they are doing..
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/11/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JS
Joe S.
Roscoe, IL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
I came in under the Hyundai Roadside Assistance plan and everything was handled timely and professionally.
Definitely did a great job. My car was up and running in no time.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/10/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AD
Armando D.
Rolling Meadows, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Fantastic service
Every person I have talked to in there has been very kind and knowledgeable.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/10/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

HD
Heidi D.
Hoffman Est, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
courtesy, quick, close proximity to home
Only complain was with on line appointment. open times appeared, but when you clicked it, it didn't update or allow you to book iyt. needed to call for scheduled time, and had to set for different day that wanted.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/10/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

RL
Ruth L.
Lemont, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
7500 mie service
my appointment was very timely and everyone was very friendly and helpful
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/07/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JG
James G.
Mchenry, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
drivability
They explained my Anti lock braking system , Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2018 Category: Service
GREAT SERVICE
DONT LIKE THE WAY THE VEHICLE DRIVES IN RAIN
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/07/2018

I will contact you to help explain

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MM
Marta M.
Itasca, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Happy Customer
Informative and friendly staff
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/07/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MP
Martha P.
Schaumburg, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Average
Good they make appointments for oil change
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/07/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

DR
Diane R.
Saint Charles, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Sonata Recall
Initially my review was three stars. The initial recall part did not work. I was allowed to use a demo vehicle until my car was fixed the following Wednesday. Gus and Randy were great
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/06/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Roselle, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Service Recall
Excellent
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/06/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AG
Adriana G.
Naperville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Follow up.
Great follow up explanation from knowledgeable staff.

Thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2018 Category: Service
Transmission
I dont like the way the transmission shifts.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/05/2018

I will contact you to explain

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

CP
Catherine P.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Service
Patrick’s Service department is always thorough and quick.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/05/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Vernon Hills, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Staff
Friendly staff.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/04/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great service team
Schaumburg service team is tops. Always courteous and helpful, treat me with respect and deliver quick service.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/04/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Good
Good service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/01/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Roselle, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Great service
Gus at the service desk could not have been more friendly and helpful. From the appoint setting over the phone to the actual appointment itself, he was friendly, courteous and very professional.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 12/01/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

RV
Raj V.
Palatine, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Hyundai used to have cutting edge products, not so much now
Service was very fast and efficient. Too bad their products still stuck in the past. My Sonata's 2.4L engine was "birthed" in late 2009 and guess what it is still Hyundai/Kia's mainstay power plant. They used to be ahead of the design/technology curve, now you can't even see them in their competition's rear view mirror. So sad. I guess I will be going back to Toyota.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/30/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai