Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1225 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 2.4210558/5Overall Rating 2.4210558/5rating 2.4210558rating 2.4210558rating 2.4210558
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


YS
Yvette S.
Hoffman Estates, IL
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Perfect
Gus was awesome
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/25/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Oak Forest, IL
2002 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Love it here
I only come here for service on my car.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/25/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Arlington Heights, IL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Quick and friendly service
The team helped me out quickly and was very friendly. Great overall experience.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/25/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JM
Jordan M.
Palatine, IL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
IN AND OUT
ANOTHER QUICK & EFFICIENT VISIT - JUST NEEDED AN OIL CHANGE AND WAS IN AND OUT IN ABOUT 45 MINS.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/22/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Palatine, IL
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Great honest service
Honest service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/22/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SL
Susan L.
Hoffman Estates, IL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Satisfied
Satisfied. Will return n recommend to friends.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/21/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/21/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

GM
Griselda M.
Mount Prospect, IL
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great service
Greeted right away. Great service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/21/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Huntley, IL
2017 Hyundai Sonata Hyb
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2018 Category: Service
Review
None
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/20/2018

Thank you for your time. Im sorry your overall experience was only 2 stars. If there is something I can help you with please call

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

CM
Cheryl M.
Mount Prospect, IL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Very Professional and Friendly
Anna my assistant was very helpful and friendly. She told me how long I would have to wait for my car, and came into the waiting room to give me updates. I’m very pleased with this dealership.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/20/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AS
Alisa S.
Chicago, IL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Customer service
Our 1st service visit was great, no complaints at all. Thank you Anthony Casano.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/19/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Hoffman Estates, IL
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Honest
Fair prices
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/19/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

ME
Maureen E.
Elgin, IL
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
30,000 mile service
Appreciated I was given a loaner car for a few hours while my car was serviced.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/19/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

BD
Betsy D.
Hoffman Estates, IL
2016 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2018 Category: Service
service
Customer service for this recent service appt was generally very good. Ana was very personable, understanding, and helpful. I very much appreciated that. The fact that It turned out to be very costly was extremely upsetting. Another minor irritation was when I left my garage door opener in the loaner vehicle. When I returned to retrieve it, after waiting quite a while a service attendant was then unable to locate the vehicle and told me it was in use and not sure when the expected return was and they would call me. When I walked back to my car I saw the vehicle in the lot near mine and went back in. After more waiting, another service attendant was able to help unlock the car for me.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/18/2018

I am sorry about the garage door opener and the inconvienience about not locating the loaner car that has the opener.We will try to do much better in the future

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Chicago, IL
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Very friendly and knowledgeable staff.
First-time and visit. Excellent first impression.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SC
Silvio C.
Glenview, IL
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service department
Great service!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/18/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Palatine, IL
2007 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent service
Great and friendly. Gus and Nader are great to work with.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/15/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PJ
Prabhu J.
Hoffman Estates, IL
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Wonderful Customer Service, as always
I have always liked their customer service. I went for an oil change, was just a piece of cake and came out with no surprises. At other places, they would call and say something else also must be taken care of and I end up paying $$$. They also have a complimentary car wash, which I liked it.

Overall, GOOD place to get your vehicle checked.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/15/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

KC
Karen C.
Schaumburg, IL
2017 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Needs improvement
If you promise to wash the car after an oil change then wash it.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/15/2018

i apolige for the car not being washed , we hand wash vehicles and sometimes really get backed up , i am going to send you some car wash vouchers , also i am sorry about the waiting room , we are in the process of updating the whole store, but those items should of been taken care of

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Anonymous avatar
Verified Customer
Wheeling, IL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Review
Friendly, professional.and prompt service. Who can ask for more
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/14/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SL
Steve L.
Schaumburg, IL
2012 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Very Professional
Department Head of Hyundai

Because of these two gentlemen Gus in the customer service dept. and Dominic your best shop mechanic.
When I buy my next Hyundai it will be with Patrick Hyundai.

Steve L
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/13/2018

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai