Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1516 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 3.103451/5Overall Rating 3.103451/5Overall Rating 3.103451/5rating 3.103451rating 3.103451
Original
Overall Rating 2.2069/5Overall Rating 2.2069/5rating 2.2069rating 2.2069rating 2.2069
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


GW
Gregory W.
Schaumburg, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Why I Purchased Here
The service team is a big part of why I purchased my latest Hyundai vehicle here. I have observed their behavior with other customers and it is in line with what I continue to experience...personable and professional. Going on 14 years of having 3 vehicles serviced here and 2 purchased here.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/22/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AA
Adam A.
Westmont, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Oil change.
A simple oil change but they also took care of a recall and my 7500 mile service all within an hour. They looked out for my car and my time. Thank you!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/22/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

GF
Gary F.
Palatine, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Immediate double check.
A few days after a 90,000 mile check up a check engine light came on. I gave them a call they got me in that hour and cecked it out.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PM
Pat M.
Schaumburg, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
close to home
great service, but waiting room was COLD and TV too loud.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AP
Angela P.
Schaumburg, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Fast
Made an appointment for tune up and out change. They took care of a recall as well.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Algonquin, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Service dept was great
The service department was very helpful and able to diagnose a problem quickly.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MF
Marlene F.
Schaumburg, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
outstanding service
service is outstanding. Gus goes above and beyond. this is my 3rd vehicle from Hyundai and will most likely purchase my 4th.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Medinah, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2019 Category: Service
Was not able to skip the review page
Was forced to fill in this page and was not able to change the amount of the stars. I did not want to post a review.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AS
Alisa S.
Chicago, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Satisfied
Thank you for such prompt service and a quick turnaround.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/19/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SB
Susanne B.
Elk Grove Village, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service Review
I was treated with respect and I did not have to wait very long for my vehicle to be serviced. Great Customer service from everyone at the dealership.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/18/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

RB
Regina B.
Schaumburg, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great Service advisors
Very helpful....knowledgeable staff
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/18/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

TM
Timothy M.
Itasca, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Oil change
Always great service.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/17/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Arlington Heights, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2019 Category: Service
Not very friendly services
Not happy with service advisories
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/15/2019

Sorry about your last visit , I will talk to my serrvice advisors , please contact me next visit , I will take care of competitors coupons .

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

TR
Thomas R.
Arlington Heights, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
They are friendly and communicate what is happening with your vehicle.
I brought my sons car to have Patrick look at his brakes. We received a quote from another company stating that the fronts and backs needed to be replaced. I spoke with Ivan Luna who was professional and answered all my questions so I brought the car in. They discovered only the front brakes needed to be replaced.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/15/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

TC
Timothy C.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Tim c
Great sales & service. Thanks for all you have provided.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/15/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

TE
Terri E.
Streamwood, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Gus Rocks
Gus was extremely helpful and made this whole process so easy!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/14/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AN
Audrey N.
Elk Grove Village, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Oil change
Service was completed in a timely manner.
Gus was pleasant and willing to assist me with the problem I was having with my phone connection to car.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/11/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JC
Jim C.
Roselle, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great people
Brought my car in for 90000 mile check up and they did a great job. Anthony was very helpful and made sure everything was done
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/11/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Lake Zurich, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
1st Maintenance Visit
People know what needs to be done and take care of it quickly.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/11/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JR
James R.
Schaumburg, IL
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service
Great job they found a problem with my rear tire and fixed it for me.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 01/11/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai