Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 1873 Reviews )

ReScore Reviews™ (44)

ReScore
Overall Rating 3.3863595/5Overall Rating 3.3863595/5Overall Rating 3.3863595/5rating 3.3863595rating 3.3863595
Original
Overall Rating 2.11364/5Overall Rating 2.11364/5rating 2.11364rating 2.11364rating 2.11364
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


VD
Vincent D.
Hanover Park, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Friendliness
Everyone was very helpful and nice to work with.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/11/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

RR
Robert R.
Schiller Park, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great place for sales and service
Great sales staff and service that stands behind sales.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/08/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JD
Judith D.
Schaumburg, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Excellent
Excellent dealership and service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/04/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Kildeer, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2019 Category: Service
Generally a Good Experience
The backup camera needed to be repaired. Initially told it was a quick fix but after further investigation, the entire dash unit and camera needed to be replaced. Everything has been resolved and works as expected now.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2019 Category: Service
Brutal Experience All Around
Sales team fits the car salesman stereotype perfectly... they will try to screw you out of every dollar possible. They lied about state laws (Doc Fees) and just about everything else (Cert Pre-Owned Warranty / Price of Car). I test drove 2 CPO cars, both had material electrical issues.... so much for the 173 point inspection. These guys are a joke. Don't waste your time, it's not worth it
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/04/2019

sorry for the sales issue , I am trying to contact you to see if I could help with anything , the survey is a service survey , please reconsider re-scoring on my service dept , please call me if i could help.

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/05/2019

Thank you , I really appreciate it

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SD
Sharon D.
Elk Grove Village, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
last 2 or 3 visits.
Hard working employees and efficient. The repair was done in a timely manner and with
good results.

My visit in early Oct: I pulled into service area and there were 3-4 employees present and no one said
we will be with you soon....I was acknowledged in about 5 minutes'
Next visit was greeted almost immediately.....that first contact is very important.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/02/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

LD
Lori D.
Schaumburg, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Service feedback
Awesome dealership to deal with
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 11/01/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MM
Marta M.
Itasca, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Never failed
Always great.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/30/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Chicago, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great Service and Personnel
I had a good experience at Patrick. The person who took my order, Gus, was personally and helped me figure out the service I needed at this time.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

MB
Martha B.
Hoffman Estates, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Great service!
They were prompt and courteous when I had an issue with my car.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

FU
Forrest U.
Streamwood, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Trustworthy
Always fast and professional
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/25/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Service
Service is as great as always
Nice remodel of the customer drive up area
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/25/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Roselle, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Oil and filter change
Great service. Gus is a true professional!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/24/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JB
Jim B.
Rolling Meadows, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
In and out quick
They had the part I needed in house and fixed my car promptly.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/22/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

JW
James W.
Itasca, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Extremely satisfied customer
The services were great and done in a timely manner.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/22/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

S
S.
Glenview, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
oil chage
timely and efficient.
I was in and out in an hour
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AH
Amy H.
Carol Stream, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2019 Category: Service
Really busy, but decent service
I had my first oil change and tires rotated. The waiting area was comfortable, which is good because it took a long time. It is very difficult to get an appointment. I had to take a day off work to finally get one. They are really busy.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

EM
Edward M.
Grayslake, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Service
Everything handled well.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

ST
Scott T.
Palatine, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Service
Made a service appointment and Hyundai was on schedule and completed in a timely manner! Thanks for the serive!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/21/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PS
Pat S.
Schaumburg, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Battery
They replaced the battery quickly as I waited.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/15/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

TW
Teresa W.
Schaumburg, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Pleasant Experience
I am always greeted pleasantly and that has been my experience with all the service advisors. The work done is reviewed and my questions and/or concerns are answered. This is the dealer location I have been coming to since 2005 and purchased 2 new vehicles in the last 2 years. The Service department staffing is stable and my interaction with them was a big reason for the 2 new purchases.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 10/14/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai