Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1716 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.1470562/5Overall Rating 3.1470562/5Overall Rating 3.1470562/5rating 3.1470562rating 3.1470562
Original
Overall Rating 2.20588/5Overall Rating 2.20588/5rating 2.20588rating 2.20588rating 2.20588
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Hoffman Estates, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Good service
Took our 2014 Sante Fe Sport in for service. Team was friendly and gave us good information on what needed to be done.

AQ
Alketa Q.
Bloomingdale, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Good service but very expensive
Overall service was very good. I was provided with a substitute vehicle for the time that service was going to be done. However, the price I pad for service was beyond expensive after I did an internet search for the genuine part that I was replacing and the labor price I paid. Beside this, the people and service it was in excellent manors. They were all polite and courteous.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/14/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AG
Ashish G.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Service
Great service
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/12/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2019 Category: Service
Not so great this go around- lots of miscommication
This service/ part repair was not to my expectations. Service tech saying mixed words and seemed to not have a warm fuzzy feeling for customer service... Just so annoyed with this go around and I hope the next time will be so much better.. I know we all have off days, but don't tell me one thing and 4 days later the car is complete. First day of service they could NOT provide a loaner on the spot or even offer me a ride to work,.. just an upsetting visit
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/11/2019

I apologize for the communication problem , i will definitely talk with my writers , also very sorry about the construction , its driving us crazy also .

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SG
Sharon G.
Arlington Heights, IL
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Good work
Quick service, polite customer care specialists.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/10/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/10/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Palatine, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
not so great
did not fix the problem
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/10/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Streamwood, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
2018 Kona
Great service.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/08/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

CR
Carol R.
Roselle, IL
2003 Hyundai Xg350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
My XG350xl 2003
My car has been serviced by Paatraick Hyundai since I purchsed it.
I have never felt taken advantage of, nor have I ever felt the need to question anything that Gus has reccomended.

Gus has been my serivce manager/ person ever since. He is the best!!!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/07/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Roselle, IL
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Service
Once again the folks in the service department did a fantastic job
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/06/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Niles, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great employees
Anthony Was very helpful.. always willing to go extra mile for his customers.. takes care of them to customers expectations ..
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/06/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

FU
Forrest U.
Streamwood, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Friendly and professional
I like the Hyundai products.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/06/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service!
My wife and I decided to take a last minute road trip and wanted to get the oil changed and have an inspection completed. I called the day before and they and even though they were booked solid, they managed to squeeze us in. They had us in and out in no time!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/04/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

CA
Christopher A.
Des Plaines, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2019 Category: Service
Lack of communication
You need to call to find out what is going on with your car especially when it is held several days longer than you are initially told. Inside of car was not fully cleaned/detailed when bought and when taken back to be cleaned/detailed it still was not done.

Verified Customer
Schaumburg, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Quality work at fair prices.
I am always satisfied with the service repairs and maintenance.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/03/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Elk Grove Village, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Staff
It’s all about the People!
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 06/03/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

AG
April G.
Schaumburg, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Quick service
Quick service and replaced my FOB batteries for free.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 05/31/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

PN
Paul N.
Schaumburg, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Fast, friendly service at a reasonable price.
Patrick Hyundai updated the GPS Map program in my 2012 Hyundai Genesis in a fast, friendly and professional manner at a reasonable price when other dealers didn't reply to my emails or in one case knew nothing about updating the system.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 05/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
Fox River Grove, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Convenient service. Helpful staff.
Helpful. Courteous. Professional staff. Reliable service.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 05/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

SD
Sheila D.
Palatine, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
unknown
very pleasant experience
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 05/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai

Verified Customer
IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019 Category: Service
Helpful
Kind, and got the job done quickly.
RANDY G., SERVICE MANAGER from Patrick Hyundai responded on 05/28/2019

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai