Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

786 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.999999/5Overall Rating 3.999999/5Overall Rating 3.999999/5rating 3.999999rating 3.999999
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


GF
Gary F.
Nacogdoches, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Sonata service
Came in unscheduled for an oil change and they were able to get me in and out in 30 minutes. The people there are always friendly and accommodating.

TF
Toni F.
Center, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Quick service
Quick service with friendly staff! Nice waiting area.
JON S., Service Manager from Perry Hyundai responded on 02/18/2019

Thank you for responding to our survey and for your kind comments. Your business with us is always greatly appreciated. Enjoy your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

CM
Charlotte M.
Alto, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Give it a 5
The service is fast and the staff is always friendly. They have a good comfortable waiting room.
JON S., Service Manager from Perry Hyundai responded on 02/15/2019

Thank you Charlotte! Your response to our survey and your business with us is always greatly appreciated. Enjoy your weekend and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

JP
Joe P.
Nacogdoches, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Order and scheduling. For warranty work
This visit was for a part covered under warranty the part was ordered and scheduled for installation time was accurate as estmated
JON S., Service Manager from Perry Hyundai responded on 02/13/2019

Thank you for responding to our survey. Your business with us is always greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

MP
Mary P.
Nacogdoches, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
They will help you get in a car.
Good people
JON S., Service Manager from Perry Hyundai responded on 02/13/2019

Thank you for taking the time to respond to our survey. Your business is very important to us and I apologize for not providing you with the 5 star service that you deserve. We will continue to work on improving with our communication. Enjoy the rest of you week and we will look forward to seeing you again with your next scheduled service visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

Verified Customer
Nacogdoches, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Service
Did a great job
JON S., Service Manager from Perry Hyundai responded on 02/13/2019

Thank you for your response to our survey. Your business with us is greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

RA
Robert A.
Nacogdoches, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2019 Category: Service
Long Wait for Little Information
Routine oil change went fine , but poor communication during a long wait time for a problem that wasn’t fixed
JON S., Service Manager from Perry Hyundai responded on 02/06/2019

Thank you for your comments. I apologize for the poor communication that you experienced with us. Your business is very important to us. I will look into your concerns and give you a call as soon as possible.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

Verified Customer
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
OIL CHANGE
THE STAFF ARE AWESOME !


THANKS
JON S., Service Manager from Perry Hyundai responded on 02/05/2019

Thank you for taking the time to respond to our survey. Your business with us is always greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

JP
Joe P.
Nacogdoches, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Self
Excellent service
JON S., Service Manager from Perry Hyundai responded on 02/04/2019

Thank you Joe for your response to our survey and for your business with us. They are both greatly appreciated. Enjoy your week and we will look forward to seeing you again with your next scheduled service visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

BD
Bettie D.
Nacogdoches, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Bettie Davis
Excellent service and very curtious
JON S., Service Manager from Perry Hyundai responded on 02/04/2019

Thank you Bettie, for responding to our survey and for your kind comments. Your business with us is always appreciated. Enjoy your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

Verified Customer
Jacksonville, TX
2014 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2019 Category: Service
COURTESY AND GOOD WORKMANSHIP
Alaways professional
JON S., Service Manager from Perry Hyundai responded on 02/04/2019

Thank you for responding to our survey and for your comments. I apologize that we did not provide you with the 5 star service that you deserve. We will continue to work on improving. Your business is very important to us and we greatly appreciate it. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled service visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

DB
Deborah B.
Garrison, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Very friendly staff
Amazing dealership
JON S., Service Manager from Perry Hyundai responded on 01/24/2019

Thank you for taking the time to respond to our survey and for you kind comments. Your business with us is always greatly appreciated. Enjoy your weekend and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

Verified Customer
Garrison, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2019 Category: Service
Lost
Lack of communication and signs make the place difficult to navigate. Service department was not extremely helpful.
JON S., Service Manager from Perry Hyundai responded on 01/24/2019

Thank you for your comments. I apologize for the poor service that you received from us during your last service visit. Our goal is to provide every customer with the 5 star service that they deserve. I will look into your concerns and we will work on improving. Your business is very important to us and we greatly appreciate it.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

BS
Becka S.
Mount Enterprise, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Great service!
Fast service, competent service people and courteous service manager.
JON S., Service Manager from Perry Hyundai responded on 01/23/2019

Thank you for responding to our survey and for your kind comments. Your business with us is always greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled service visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

SH
Shonda H.
Nacogdoches, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Excellent service department
Every time I take my car in for service the staff are friendly, professional, and on point. Great Job!!
JON S., Service Manager from Perry Hyundai responded on 01/22/2019

Thank you Shonda! Your loyal business with us is always greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

KH
Kelley H.
Nacogdoches, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2019 Category: Service
It's getting better but still a little hit and miss.
Pros- detailed without permission, loaner provided at no cost.

Cons- Appt. was too long, manifold cover not installed back correctly. I have to return for another warranty service.
JON S., Service Manager from Perry Hyundai responded on 01/21/2019

Thank you for your comments. I apologize for the poor service that you received from us. Your business is important to us and we will continue to work and improve on our mistakes so that we can provide the 5 star service that you and all of our customer deserve. 

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

GM
Glenda M.
Crockett, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
oil change
was in and out in no time
JON S., Service Manager from Perry Hyundai responded on 01/21/2019

Thank you for taking the time to respond to our survey. Your business is very important to us and we appreciate it. Have a great week and we will look forward to seeing you again with your next scheduled maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

DN
Denise N.
Nacogdoches, TX
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Best Service in Town
I made an appt and car was ready when time promised. I can always depend on the quality of service that I receive from Perry Hyundai! Friendly and courteous people, always!
JON S., Service Manager from Perry Hyundai responded on 01/17/2019

Thanks Denise! Your loyal business with us is always greatly appreciated.  Try not to overexert yourself cheering for your Kansas City Chiefs this weekend and we will look forward to seeing you again with your next maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

DL
Dorothy L.
Nacogdoches, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good service
I had good experience on this visit
JON S., Service Manager from Perry Hyundai responded on 01/15/2019

Thank you Dorothy for taking the time to respond to our survey. Your business with us is always greatly appreciated. Enjoy the rest of your week and we will look forward to seeing you again with your next scheduled maintenance visit. 

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com

JT
Jane T.
Nacogdoches, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Pleased
Very friendly and well organized with excellent communication.
JON S., Service Manager from Perry Hyundai responded on 01/11/2019

Thank your for your response to our survey. Your business with us is always greatly appreciated. Enjoy your weekend and we will look forward to seeing you again with your next maintenance visit.

Jon Smith
Service Manager
936-564-4688
jonsmith@rexperryautoplex.com