ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
91% Business Response
Latest Review 2 days ago
Kyle E. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kyle said the staff talked to him on a friendly level and explained everything about his vehicle. It was a good atmosphere.
Vehicle: Toyota Tundra
Category: Service
Service Date: 10/31/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/21/2017

Kyle- We would like to thank you for choosing us for your automotive repair needs. If you have any questions or concerns about the equipment we installed please feel free to give us a call or stop on in. 

Jeremy Coolbaugh
Service Advisor
503-390-4229
Kelly D. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kelly said she was in and out. She got her vehicle back within the time frame they specified.
Vehicle: Lexus RX 300
Category: Service
Service Date: 11/13/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/21/2017

Kelly- We would like tot thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair in a timely manner. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
ERICA B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt response, looked at the car right away for me"
Good, honest, reasonably priced service.
Vehicle: Jeep Grand Cherokee
Service Date: 11/16/2017
Review Created: 11/17/2017 09:40 PM
Robert P. at Brooks Automotive responded on 11/20/2017

Erica- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer fast, friendly and affordable service in a timely manner. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Peggy C. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Peggy said she went to the business several years ago and they did good work. She wasn't taken advantage of.
Vehicle: Buick Century
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/17/2017

Peggy- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer our customers the type of service we would want to recieve. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Patricia T. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Patricia said the business is quick and they answered her questions.
Vehicle: Subaru Legacy (Natl)
Category: Service
Service Date: 10/27/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/10/2017

Particia - We would like to thank you for choosing us for your automotive repair needs. sorry we didn't have better new for you on your Subaru. Hopefully everything works out for you. if you have any question or concerns please feel free to call or stop on in. 

Jeremy Coolbaugh
Service Advisor
503-390-4229
Bob F. on 11/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said the business did a good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/10/2017

Bob - We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Bob S. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Bob's wife. She said that her husband got what he needed in a timely way. The staff was friendly. They cut to the chase, and they got him the best deal. They're informative and he appreciates them. This is his go-to facility for repairs.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/26/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/10/2017

Bob- We would like to thank you for choosing us for your automotive repair needs. We do our best to treat every customer the way we would like to be treated if the shoe was on the other foot. Thank you for your continued support. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Jennifer J. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said the staff did a great job.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 10/26/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/06/2017

Jennifer- We would like to thank you for choosing us for your automotive repair needs. We do our best to give every customer a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
DEAN AND NAOMI M. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You are so close to where we live and will bring us home whenever we need to..and deliver car.. Thanks to you all. !!!"
Car runs great ! Hope these sensors last longer this time.. Rating is a 5
Vehicle: Chrysler 300M
Service Date: 10/25/2017
Review Created: 10/27/2017 12:36 PM
Robert P. at Brooks Automotive responded on 10/30/2017

Dean & Naomi- We would like to thank you for choosing us for your automotive repair needs. We try to treat every customer the way we would like to be treated if the shoe was on the other foot. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Kenneth B. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kenneth said everyone at this business was helpful.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 10/10/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/06/2017

Kennith- We would like to thank you for choosing us for your automotive repair needs. If you have any questions or concerns about the equipment please feel free to give us a call.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Lloyd M. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lloyd said this facility has always done a super job. He has no complaints.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/06/2017

Lloyd- We would like to thank you for choosing us for your automotive reair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Andrew G. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said the staff were nice, respectful and wanted the best for him.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/11/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/09/2017

Andrew- We would like to thsnk you for choosing us for your automotive needs. Sorry things didn't work out to well on that Tacoma. If you find yourself in the area and in need of service, please call or stop on in.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Don C. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Don said this business goes above and beyond.
Vehicle: Chrysler 200
Category: Service
Service Date: 10/18/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 11/17/2017

Don- We would like to thank you for choosing us for your automotive repair needs. Hopefully those lights will not give you anymore problems. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Bryan S. on 10/25/2017
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Bryan said that the business quoted a price and timetable that was accurate and reasonable.
Vehicle: Ford Escort
Category: Service
Service Date: 10/16/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
PHILIP H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Integrity "
Good honest service -
Vehicle: Subaru Legacy Sedan
Service Date: 10/13/2017
Review Created: 10/16/2017 09:16 AM
Robert P. at Brooks Automotive responded on 10/17/2017

Philip- We would like to thank you for choosing us for your automotive repair needs. We do our best to treat every customer the way we would like to be treated. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Don J. on 10/16/2017
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Don said he went to this business for a service call. He liked the way they did it.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 10/27/2017

Don- We would like to thank you for choosing us for your automotive repair needs. Customer satisfaction is very important to us. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Victor W. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Victor said the business always provides great service.
Vehicle: Kia Soul
Category: Service
Service Date: 10/02/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 10/10/2017

Victor- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your
next visit. 

Jeremy Coolbaugh
Service Advisor
503-390-4229
Stephan W. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephan said they are personal friends.
Vehicle: Ford F-150
Category: Service
Service Date: 09/12/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 10/02/2017

Stephan- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229
Jayme H. on 09/29/2017
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Jayme said this business took care of her promptly, and they did an excellent job on the service work. She appreciates the prompt and thorough service.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/26/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 10/02/2017

Jayme- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair in a timely manner at an affordable price. We look forward to seeing you on your next service.

Jeremy Coolbaugh
Service Advisor
503-390-4229
James W. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said the business was very knowledgeable and knew exactly what he needed done.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Robert P. at Brooks Automotive responded on 10/02/2017

James- We would like to thank you for choosing us for your automotive repair needs. We are happy to help any time we can.

Jeremy Coolbaugh
Service Advisor
503-390-4229
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