Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

579 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 9 days ago

Reviews


AM
ALAN M.
Woodburn, OR
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
air conditioning repair
The services you have provided have been prompt, efficient and reasonable. Thanks for being a close neighbor!!
Robert P. from Brooks Automotive responded on 09/12/2018

Alan- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MS
Michael S.
Chandler, AZ
Plymouth Fury
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Michael said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/14/2018

Michael- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KL
KRIS L.
Woodburn, OR
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Service with service!
Couldn't ask for better business to work with.

Every time I deal with them, I am impressed.
Robert P. from Brooks Automotive responded on 09/07/2018

Kris- We would lke to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MM
Mykkel M.
Cheney, WA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Mykkel said the staff provided quick, simple and to the point service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/04/2018

Mykkel- We would like to thank you for choosing us for your automotive repair needs. Were glad we could get you back on the road in a timely manner, and look forward to seeing you on your 500 mile check up.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BM
Bill M.
Albany, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Bill said the mechanic went over and beyond what he had to do.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/04/2018

Bill- We would like to thank you for choosing us for your automotive repair needs. We always go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DS
Dan S.
Klamath Falls, OR
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Dan said he was really satisfied with the service he received.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/28/2018

Dan- We would like to thank you for choosing us for your automotive repair needs. If you are in the area again and in need of service we would be happy to help you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AS
Andrew S.
Keizer, OR
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Andrew said the staff members were clear with their explanation of the service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/27/2018

Andrew- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CM
Chuck M.
Keizer, OR
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Spoke with Carol. She said the business kept her posted on what was going on, they were friendly, courteous and she is very satisfied.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/28/2018

Chuck & Carol- We would like to thank you for choosing us for your automotive repair needs. We do our best to treat our customers the way we would want to be treated if the shoe was on the other foot. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

LM
Lloyd M.
Brooks, OR
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Spoke to Jean. She said they have been satisfied for 25 years.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/27/2018

Lloyn & Jean- We would like to thank you for choosing us for your automotive repair needs. Customer satisfaction is one of our biggest values. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

VH
Vrlean H.
Keizer, OR
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Vrlean said the staff at this facility are very attentive. They do good work. They always answer her questions right. She would highly recommend them.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/27/2018

Vrlean- We would like to thank you for choosing us for your automotive repair needs. We do our best to keep our customers informed and answer any questions that may arise during the repair process. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

GH
Gary H.
Salem, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Gary said the staff at this business did a great job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/27/2018

Gary- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BO
Brian O.
Keizer, OR
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Brian said the business was quick to get him in. They diagnosed the problem and they were quick to get him out.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 08/15/2018

Brian- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

FB
Fred B.
Woodburn, OR
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Fred said the business did what he needed them to do at a fair price.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/31/2018

Fred- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you again

Jeremy Coolbaugh
Service Advisor
503-390-4229

RR
Richard R.
San Antonio, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Richard said the service at this business was very good. The staff paid good attention to the details of the repairs. Jeremy was a real prince.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/26/2018

Richard- We would like to thank you for choosing us for your automotive repair needs. Over time we've found its the little things that make a difference. We will always go the extra mile for our customers. 

Jeremy Coolbaugh
Service Advisor
503-390-4229

MH
Mike H.
Keizer, OR
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Mike said the employees went out of their way to take care of him.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/25/2018

Mike- We would like to thank you for choosing us for your automotive repair needs. We will always try to go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

LJ
LYLE J.
Salem, OR
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
A/C at last
These gentlemen troubleshot and repaired the blower motor, relay and also found that the cabin air filters were clogged. This work was completed in a timely fashion. If I have a complaint, it would be that there were hand and finger prints left on the dash.
Robert P. from Brooks Automotive responded on 07/19/2018

Lyle- We would like to thank you for choosing us for your automotive repair needs. I sincerely apologize for the finger prints. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MK
Mike K.
Salem, OR
Honda Passport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Mike said the staff was good, but his final bill was more than he expected.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/25/2018

Mike- We would like to thank you for choosing us for your automotive needs. I apologize for any mis-understanding as to the cost of the repair. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MH
Mikah H.
Salem, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Mikah said the staff are super cool and got the service done super fast. They allowed him to leave his vehicle at the facility over the weekend. The business did a great job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/16/2018

Mikah- We would like to thank you for choosing us for your automotive repair needs. We do our best to tailor the repair process to one that fits the customers needs. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DM
Dan M.
Salem, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Dan said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/16/2018

Dan- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DC
Daniel C.
Salem, OR
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Daniel said the service was completed in a timely manner. The staff was efficient and provided superb customer service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/11/2018

Daniel- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229