Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

543 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 2 days ago

Reviews


TL
Tom L.
Salem, OR
Mercury Mariner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Tom said that he is able to drop off the vehicle and get a ride back to work. Once the service is completed they come pick him up when he's available.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/24/2018

Tom- We would like to thank you for choosing us for your automotive repair needs. We will always do our best to go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

SS
Shelby S.
Keizer, OR
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Shelby said, this business provides good service that is quick and it is done for a good price.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/21/2018

Shelby- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

ED
Edwin D.
Salem, OR
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Edwin said the owner did a really good job and was a personable guy. He answered the questions he had and mentioned what his vehicle needed done when he looked it over.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/15/2018

Edwin- We would like to thank you for choosing us for your automoitve repair needs. We are always willing to answer any question you may have. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JD
Joseph D.
Keizer, OR
Pontiac G5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Joeseph said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/15/2018

Joeseph- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JL
Jose L.
Mcminnville, OR
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Jose said the staff provide good service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/15/2018

Jose- We would like to thank you for choosing us for your automotive repair needs. If you have any question or concerns about the equipment installed in your vehicle please feel free to give us a call or stop on in. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KL
KRIS L.
Woodburn, OR
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
They got my car in on a timely fashion, quickly diagnosed & repaired
All the work was done professionally & at a reasonable rate.
Robert P. from Brooks Automotive responded on 05/14/2018

Kris- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer our customers a quality repair that affordable in a timely manner. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DC
Daniel C.
Salem, OR
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Daniel said the business has top notch customer service, the mechanics explain everything, and make it as close to factory specifications as possible.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/14/2018

Daniel- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BN
Becky N.
Saint Paul, OR
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Becky said the staff provided wonderful service, in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/04/2018

Becky- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

ET
Edgar T.
Salem, OR
Chevrolet Prizm
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Edgar said the business provided good service. They helped him quickly and were nice about it.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/01/2018

Edgar- We would like to thank you for choosing us for your automotive needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JR
John R.
Salem, OR
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
John said the customer service and prices were good.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/25/2018

John- We would like to thank you for choosing us for your automotive repair need. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

Anonymous avatar
Verified Customer
Woodburn, OR
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Good, fair service
Referred from a friend & pleased with service & staff
Robert P. from Brooks Automotive responded on 04/25/2018

 We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RG
Richard G.
Salem, OR
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Richard said this business did good work and the staff was personable.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/23/2018

Richard- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KP
Kip P.
Aurora, OR
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Kip said the service was great. The staff talked him through every step of the process and really made him understand what was going on along the way.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/18/2018

Kip- We would like to thank you for choosing us for your automtive repair needs. If you have any questions or concerns about the equipment we installed please feel free to give us a call or stop in. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MC
Mary C.
Keizer, OR
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Mary said that this business does a good job. They are punctual, friendly and they get the work done.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/16/2018

Mary- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JB
Jeremy B.
Keizer, OR
Toyota Matrix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Jeremy said the service was pleasant.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/13/2018

Jeremy- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CL
Christy L.
Salem, OR
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Christy said the service was done within the time the staff had given them and under budget. It was great service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/12/2018

Christy- We would like to thank you for choosing us for your automotive repair needs. We do our best to meet all of our customers scheduling needs and when we can also save you some money its a win, win. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TP
Thomas P.
Salem, OR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Thomas said the staff was really flexible scheduling wise, and service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 04/12/2018

Thomas- We would like to thank you for choosing us for your automotive repair needs. If you have any questions or concers about the equipment we installed please feel free to give us a call or stop on in. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TB
TOM B.
Keizer, OR
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
Clos
Close to home. Nice guys. Good work
Robert P. from Brooks Automotive responded on 03/26/2018

Tom- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JM
Jon M.
Forest Grove, OR
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Jon said the business provides good service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 03/22/2018

John- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CO
Charles O.
Salem, OR
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Charles said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 03/22/2018

Charles- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229