Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

613 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 2 days ago

Reviews


DM
Don M.
Keizer, OR
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Don said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

AH
ANNE H.
Keizer, OR
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Friendly Service
These people do it all. From a
Great attitude early in the morning and a free cup of coffee. To a quick service in a pinch.
Robert P. from Brooks Automotive responded on 02/18/2019

Anne- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BM
Beverly M.
Salem, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Bevery said the personnel are very nice and accommodating.
This review was collected via phone interview by Customer Research Inc.

RS
Ralph S.
Salem, OR
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Ralph said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 02/14/2019

Ralph- We would like to tha nk you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RO
ROGER O.
Salem, OR
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019
Honesty and fairness.
Even though the problem is still not resolved Rob is determined to get to the why's and not charge for things we don't need. We have recommended Brooks Automotive to several people so far and will continue to do so.
Robert P. from Brooks Automotive responded on 02/14/2019

Roger- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on yyour next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JC
JEREMY and KRYSTAL C.
Salem, OR
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
5 Star service
This place offers the highest quality service at an affordable price. There is no other place i would ever take my vehicle.
Robert P. from Brooks Automotive responded on 01/24/2019

J & K- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CB
Chris B.
Keizer, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Chris said the service he received was awesome.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 01/23/2019

Chris- We would like to thank you for choosing us for your automotive repair needs. If you have any questions or concerns about the equipment we installed please feel free to give us a call or stop on in. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RW
RICK W.
Woodburn, OR
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019
Great job
Great job as always. The team does great work and are always up front with issues and cost
Robert P. from Brooks Automotive responded on 01/21/2019

Rick- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JW
Jerry W.
Keizer, OR
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jerry said they did what they said they were going to do, they are nice people to deal with, and trustworthy.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 01/17/2019

Jerry- We would like to thank you for choosing us for your automotive repair needs. We look forward to working with you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AH
ANNE H.
Keizer, OR
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Great Service!
Brooks Automotive always goes out of their way to make sure my car and I are taken care of right the first time.
Robert P. from Brooks Automotive responded on 01/17/2019

Anne- We would like to thank you for choosing us for your automotive repair needs. We will always do our best to go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BN
Becky N.
Saint Paul, OR
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Becky said the service at this business is always good, prompt and the staff are friendly.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 01/09/2019

Becky- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CO
Charles O.
Salem, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Charles said the staff at this business fixed what he needed to have fixed with his vehicle. The service was done in a reasonable amount of time with reasonable prices.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 01/09/2019

Charles- We would like to thank you for choosing us for your automotive repair needs. We strive to offer our customers a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KH
Kathleen H.
Salem, OR
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018 Category: Service
Kathleen said the business was very friendly.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 12/27/2018

Kathleen- We would like to thank you for choosing us for your automotive repair needs. We look forward to working with you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RC
Richard C.
Salem, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Richard said the staff were the only ones who could get him in at the last minute and helped him out when he needed it. Loyalty and service mean a lot to him.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 12/19/2018

Richard- We would like to thank you for choosing us for your automotive repair needs. We will always go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

WC
Wayne C.
Salem, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Wayne said they are forthcoming with the information and they have good communication on the development of the job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 12/07/2018

Wayne- We would like to thank you for choosing us for your automotive repair needs. We feel that keeping the customer as informed as possible throughout the repair process is very important. We look forward to working with you again

Jeremy Coolbaugh
Service Advisor
503-390-4229

RV
Raul V.
Salem, OR
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Raul said the staff had good customer service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 12/06/2018

Raul- We would like to thsnk you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

SF
Sharon F.
Amity, OR
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Sharon said it took longer then expected but it was not their fault since the part took time to come in. She said she really likes the jobs they do.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/27/2018

Sharon - We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BF
Bob F.
Aumsville, OR
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2018 Category: Service
Bob said the customer service was fine.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/27/2018

Bob - We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CC
Cynthia C.
Keizer, OR
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Cynthia said it was a very smooth transaction.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/27/2018

Cynthia- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JP
Joel P.
Gervais, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Jovita. She said they were happy with the service at this business, and their son will be taking his vehicle for service tomorrow.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/14/2018

Joel & Jovita- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229