Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

561 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 3 days ago

Reviews


DM
Dan M.
Salem, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Dan said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Salem, OR
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Daniel said the service was completed in a timely manner. The staff was efficient and provided superb customer service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/11/2018

Daniel- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DH
Dick H.
Salem, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dick said he liked the way the staff treated him, along with the speed of their work and the price.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/09/2018

Dick- We would like to thank you for choosing us for your automotive repair needs. We do ur best to treat every customer the way we would want to be treated if the shoe was on the other foot. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RC
Robyn C.
Salem, OR
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Robyn said the employees were awesome, kind, and helpful. Their prices were reasonable. She dropped her vehicle off in the morning and it was done by 10AM. She has used this business for a long time and will continue to do so.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 07/05/2018

Robyn- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair at an affordable price, and get them back on the road as quickly as possible. We look forward to seeing you on your next visist.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CV
Christi V.
Salem, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Great service
They quickly and efficiently took care of a few major warranty issues, as well as a few routine issues. As always, the service was great and they worked us in at the last minute. Every time they work on one of our vehicles, it is done to our satisfaction the first time!
Robert P. from Brooks Automotive responded on 06/27/2018

Christi- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KM
Katlin M.
Coos Bay, OR
Nissan cube
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Katlin said she was not displeased in any way.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/21/2018

Katlin- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JC
Johan C.
Gervais, OR
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Johan said the vehicle is running great. The service was fast, and the business did not give him any problems.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/18/2018

Johan- We would like to thank you for choosing us for your automotive repair needs. Glad to hear your vehicle is still running good. If you run into any further problems, please feel free to give us a call or stop on in.

Jeremy Coolbaugh
Service Advisor
503-390-4229

HM
Hudson M.
Salem, OR
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Hudson said the staff were very professional and did a good job. They did what he asked and didn't overcharge him.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/18/2018

Hudson- We would like to thank you for choosing us for your automotive repair needs. We strive to offer every customer a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

NR
Nicole R.
Salem, OR
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Nicole said her vehicle was fixed correctly and in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/18/2018

Nicole- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DJ
Don J.
Keizer, OR
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Don said the staff did good work.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/15/2018

Don- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing oyu on oyur next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CW
Chance W.
Salem, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Chance said the business has good people.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/14/2018

Chance- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

PK
Pauline K.
Mount Angel, OR
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Pauline said she didn't have any problems with anything.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/13/2018

Pauline- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AH
Anne H.
Keizer, OR
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Anne said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/12/2018

Anne- We would like to thank you for choosing us for your automotive repair needs. If you have any question or concerns with the equipment we installed please give us a call or stop on in. We look forward to seeing you again. 

Jeremy Coolbaugh
Service Advisor
503-390-4229

LM
Lloyd M.
Brooks, OR
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Lloyd said the staff members have always done a good job at this business. They are all real gentlemen.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/12/2018

Lloyd- We would like to thank you for choosing us for your automomtive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KP
Kip P.
Aurora, OR
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kip said his visit was quick and easy. The staff was very nice.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 06/08/2018

Kip- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BA
Brian A.
Salem, OR
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Brian said the staff was very helpful. They are good people.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/31/2018

Brian- We would like to than k you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JJ
Jennifer J.
Salem, OR
Subaru B9 Tribeca
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Jennifer said the service at this business is always quick, and the staff did a great job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/30/2018

Jennifer- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TP
Thomas P.
Salem, OR
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Thomas said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/30/2018

Thomas- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TL
Tom L.
Salem, OR
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Tom said that he is able to drop off the vehicle and get a ride back to work. Once the service is completed they come pick him up when he's available.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/24/2018

Tom- We would like to thank you for choosing us for your automotive repair needs. We will always do our best to go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

SS
Shelby S.
Keizer, OR
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Shelby said, this business provides good service that is quick and it is done for a good price.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 05/21/2018

Shelby- We would like to thank you for choosing us for your automotive repair needs. We do our best to offer every customer a quality repair at an affordable price. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229