Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

594 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 6 days ago

Reviews


JP
Joel P.
Gervais, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Jovita. She said they were happy with the service at this business, and their son will be taking his vehicle for service tomorrow.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/14/2018

Joel & Jovita- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DS
Dave S.
Salem, OR
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dave said they finished his vehicle in a timely manner and it was excellent service. They were recommended by a friend.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/02/2018

David- We would like to thank you for choosing us for your automotive repair needs. We strive to offer our customers the best possible service they could recieve. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

LM
Lakesha M.
Salem, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Lakesha said that the place was nice, quick and did the job well.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 11/02/2018

Lakesha- We would to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visist.

Jeremy Coolbaugh
Service Advisor
503-390-4229

LM
Lloyd M.
Brooks, OR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke to Lloyd. He said he has been going then there for 20 odd years and is happy with their service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/31/2018

Lloyd- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CA
Charles A.
Grants Pass, OR
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Charles said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/31/2018

Charles- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DW
Dennis W.
Salem, OR
GMC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Dennis said Jeremy and Rob were very helpful servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/25/2018

Dennis- We would like to thank you for choosing us for your automotive repair needs. We more than willing to help out anytime and look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KR
Kathy r.
Beaver, OR
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kathy said their service is immediate. They have good customer service, she is extremely happy with them, and she will continue to use them. She stated she didn't think they could get any better.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/23/2018

Kathy- We would like to thank you for choosing us for your automotive repair needs. We do outr best to treat our customers the way we would want to be treated. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

WE
William E.
Keizer, OR
Plymouth Breeze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Spoke with Jean. She said the business is honest and did the service quickly.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/23/2018

William- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit. 

Jeremy Coolbaugh
Service Advisor
503-390-4229

MK
MATT K.
Salem, OR
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Great Service
I had a great experience working with Brooks Automotive. The face to face service was excellent. I was given a rundown of what was wrong with my vehicle. My vehicle was handled with care. And the pricing wasn't outrageous like I've seen in other shops.
Robert P. from Brooks Automotive responded on 10/08/2018

Matt- We would like tot hank you for choosing us for your automotive repair needs. We strive to treat our customers and there vehicles the way we would want to be treated if the shoe was on the other foot. We look forward to working with you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CA
Clarence A.
Salem, OR
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Clarence said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 10/03/2018

Clarence- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

TH
Tim H.
Woodburn, OR
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Tim said the staff couldn't have been more friendly, and gave him a good deal on the procedure. They were fantastic and fast. He got to the business a half hour early and they started working on the vehicle right away. They were efficient, and he will definitely be going back. The work they did improved the vehicle.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/28/2018

Tim- We would like to thank you for choosing us for your automotive repair needs. We strive to offer our customers a fast, reliable, and affordable repair every time they walk through our door. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RH
Roberto H.
Keizer, OR
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Roberto said it was quick, easy, and hassle free.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/26/2018

Roberto- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

ED
Edwin D.
Salem, OR
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Edwin said the service was great.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/26/2018

Edwin- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DM
Don M.
Keizer, OR
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Don said the staff was nice.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/26/2018

Don- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AN
Alvin N.
Salem, OR
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Alvin said the staff does an excellent job, and they do the service quick. His last vehicle was completed a day early.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/24/2018

Alvin- We would like to tha nk you for choosing us for your automotive repair needs. We look forward to seeing you again.

Jeremy Coolbaugh
Service Advisor
503-390-4229

AM
ALAN M.
Woodburn, OR
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
air conditioning repair
The services you have provided have been prompt, efficient and reasonable. Thanks for being a close neighbor!!
Robert P. from Brooks Automotive responded on 09/12/2018

Alan- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MS
Michael S.
Chandler, AZ
Plymouth Fury
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Michael said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/14/2018

Michael- We would like to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

KL
KRIS L.
Woodburn, OR
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Service with service!
Couldn't ask for better business to work with.

Every time I deal with them, I am impressed.
Robert P. from Brooks Automotive responded on 09/07/2018

Kris- We would lke to thank you for choosing us for your automotive repair needs. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MM
Mykkel M.
Cheney, WA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Mykkel said the staff provided quick, simple and to the point service.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/04/2018

Mykkel- We would like to thank you for choosing us for your automotive repair needs. Were glad we could get you back on the road in a timely manner, and look forward to seeing you on your 500 mile check up.

Jeremy Coolbaugh
Service Advisor
503-390-4229

BM
Bill M.
Albany, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Bill said the mechanic went over and beyond what he had to do.
This review was collected via phone interview by Customer Research Inc.
Robert P. from Brooks Automotive responded on 09/04/2018

Bill- We would like to thank you for choosing us for your automotive repair needs. We always go the extra mile for our customers. We look forward to seeing you on your next visit.

Jeremy Coolbaugh
Service Advisor
503-390-4229